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Business Management > U2 AOS 4 - STAFFING > Flashcards

U2 AOS 4 - STAFFING Flashcards

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1
Q

Staff

A

People who work for businesses in exchange for payment.

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2
Q

Human resource managers

A

Individuals who coordinate the relationship between employees and management within a business.

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3
Q

Staffing needs

A

The requirements a business has for employees.

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4
Q

Human resource planning

A

The process of identifying current and future employee needs.

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5
Q

3 examples of software

A
  1. Communication software
  2. Apps
  3. Accounting software
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6
Q

3 examples of AI

A
  1. Chatbots
  2. Face recognition
  3. Recruitment process
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7
Q

3 examples of robotics

A
  1. Drones
  2. Self checkouts
  3. Automated production lines
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8
Q

Job analysis

A

The process of identifying the duties, tasks, and responsibilities of a specific role.

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9
Q

Job analysis’s relationship to job design, job descriptions and job specifications

A

It is used to create job descriptions and specifications, as well as job design.

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10
Q

Job description

A

A summary of the duties, tasks, and responsibilities of a specific role.

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11
Q

Job specifications

A

The necessary skills, knowledge, and qualifications for a specific role.

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12
Q

Job design

A

The process of organising several duties, tasks, and responsibilities into one specific role.

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13
Q

Recruitment

A

The process of attracting
and selecting candidates for a vacant job.

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14
Q

Internal recruitment + 2 examples

A

The process of filling job vacancies with existing staff at the business.

E.g. intranet, word of mouth,

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15
Q

Job vacancies

A

Newly- created or pre-existing roles at a business that are unoccupied.

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16
Q

Intranet

A

A private computer network used
to share information within a business.

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17
Q

Word of mouth

A

The verbal communication of information.

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18
Q

2 advantages of internal recruitment

A
  1. The business is already familiar with the employee and their skills.
  2. Saves time by reviewing only a limited number of applicants.
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19
Q

2 disadvantages of internal recruitment

A
  1. May not have the required skills or knowledge for the role.
  2. There are a limited number of candidates to select from.
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20
Q

External recruitment + 3 examples

A

The process of filling job vacancies with individuals outside of a business.

E.g. websites, online recruitment agencies and social media

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21
Q

Online recruitment agency

A

A business that works on behalf of an employer to find suitable job candidates.

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22
Q

2 advantages of external recruitment

A
  1. More likely to have the required skills and knowledge for the vacant role.
  2. A business can advertise to a large number of candidates.
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23
Q

2 disadvantages of external recruitment

A
  1. Candidate may not align with the business’s culture.
  2. Time-consuming due to large number of applicants
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24
Q

4 types of selection methods

A
  1. Interviews
  2. Psychological testing
  3. Work testing
  4. Online selection
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25
Interview
A meeting that occurs between an employer and a job candidate to determine whether they have the necessary knowledge, skills, and ideas to fulfil the position.
26
2 advantages of an interview
1. Interviewers are provided with insight into a candidate’s personality 2. Can ask detailed questions
27
Psychological testing
A scientific method of examining a job applicant’s behavioural style and reasoning skills.
28
2 advantages of psychological testing
1. Insight into a candidate’s personality and working style 2. Employer's biases and preferences are eliminated
29
Work testing
The process of administering practical or written assessments to determine the suitability of a job candidate for a position.
30
2 disadvantages of psychological testing
1. Candidates may not provide honest responses. 2. A candidate may be interrupted by technological issues.
31
2 advantage of work testing
1. Can evaluate a candidate’s work ethic ability to adapt. 2. Applicants can gain a better understanding of the job.
32
Online selection
The process of choosing an employee based on online forms completed by a job applicant.
33
2 disadvantages of work testing
1. Costly 2. Time-consuming process
34
2 advantages of online selection
1. Can conveniently review candidate responses in its own time. 2. Candidates can conveniently complete their online application when it suits them.
35
National Employment Standards (NES)
The minimum entitlements an employer owes its employees.
36
2 disadvantages of online selection
1. Too many applicants to go through 2. Possible for data breaches to occur affecting business reputation
37
Casual workers
Employees who accept a job offer, knowing that there is no commitment to ongoing work.
38
Full-time worker
Workers who work 38 hours a week
39
Part-time worker
Workers who work less than 38 hours a week
40
The effects that developments in technology may have on staffing needs
Can reduce the number of employees in the workplace.
41
The 5 business objectives
1. To make a profit 2. To increase market share 3. To meet shareholder expectations 4. To fulfil a market need 5. To fulfil a social need
42
The 3 staffing needs
1. Knowledge 2. Skills 3. Ideas
43
The 3 employer expectations
1. Employment contract 2. Loyalty 3. Terms of notice
44
The two most common methods used by employers to establish the wages and conditions of employees
1. Awards 2. Agreements
45
Employment contract
A legal document that outlines the wages and work conditions of an employee within a business.
46
Award + what is it set by
A legal document that outlines the minimum wages and conditions of work for employees across an industry. Set by The Fair Work Commission
47
Agreement
A legal document that outlines the wages and conditions of employees and is applicable to a particular business or group of businesses.
48
Loyalty
When an employee is committed to supporting the business achieve its objectives.
49
Terms of notice
A letter that an employee must give to a business within a certain amount of time before resigning.
50
The four employee expectations
1. Conditions of employment 2. Remuneration 3. Job security 4. Work-life balance
51
Conditions of employment
What an employer has agreed to offer the employee in return for their work
52
Remuneration + 2 example
The money an employee receives from an employer in exchange for the work they complete. E.g. salary, bonus
53
Job security
The likelihood of an employee keeping their job.
54
Work-life balance
The division of a person’s time between them their job and their personal life.
55
The 2 legal obligations for staffing
1. OH&S 2. EEO
56
Occupational health and safety
The management of risks to ensure the protection of the health and safety of everyone in the workplace.
57
Equal employment opportunity
The fair treatment and participation of all individuals in the workplace.
58
Employee induction + 3 methods
The process of introducing a new employee to the business. E.g. E-learning, on the job training, mentoring
59
Purpose of an induction
To support new employees and provide them with information for their new roles, such as policies and procedures.
60
Corporate social responsibility
The ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions.
61
5 CSR considerations
1. Gender-balanced workplace 2. Preventing nepotism 3. Generous remuneration 4. Workplace flexibility 5. Assistance to new parents
62
2 disadvantages of an interview
1. Candidates may not provide honest responses 2. Interviewers may be biased

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