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Question 1

leadership in change management

Answer 1

the ability to positively influence and motivate employees towards achieving business objectives during a transformation

Question 2

management strategy to respond to KPIs - staff training

Answer 2

can be on-the-job or off-the-job and involves a business equipping employees with the knowledge and skills required to perform work tasks

Question 3

management strategy to respond to KPIs - staff motivation

Answer 3

the willingness of an individual to expend energy and effort in completing a task

Question 4

management strategy to respond to KPIs - change in management styles

Answer 4

involves a manager altering the way they direct and communicate with employees

Question 5

management strategy to respond to KPIs - change in management skills

Answer 5

involves a manager altering the way they approach business tasks and collaborate with employees

Question 6

management strategy to respond to KPIs - cost cutting

Answer 6

the process of reducing business expenses

Question 7

management strategy to respond to KPIs - increased investment in technology

Answer 7

involves implementing automated and computerised processes into a business’s operations system

Question 8

management strategy to respond to KPIs - improving quality in production

Answer 8

involves a business implementing processes that increase the perceived value of its good or service

Question 9

management strategy to respond to KPIs - initiating lean production techniques

Answer 9

involves a business adopting lean management strategies to systematically reduce waste in all areas of production while also improving customer value

Question 10

management strategy to respond to KPIs - redeployment of resources

Answer 10

involves reallocating natural, labour, and capital resources to different areas of the business to improve productivity and effectiveness

Question 11

management strategy to respond to KPIs - innovation

Answer 11

the process of altering and improving or creating new products or procedures

Question 12

management strategy to respond to KPIs - global sourcing of inputs

Answer 12

involves a business acquiring raw materials and resources from overseas suppliers

Question 13

management strategy to respond to KPIs - overseas manufacture

Answer 13

involves a business producing goods outside of the country where its headquarters are located

Question 14

management strategy to respond to KPIs - global outsourcing

Answer 14

involves transferring specific business activities to an external business in an overseas country

Question 15

corporate culture

Answer 15

shared values, beliefs and practices of people within a business

Question 16

official corporate culture

Answer 16

the desired culture that a business wishes to establish

Question 17

real corporate culture

Answer 17

the actual or prevailing culture that exists within a business

Question 18

learning organisation

Answer 18

an organisation that facilitates the growth of its members and continuously transforms itself to adapt to changing environments

Question 19

systems thinking

Answer 19

a management approach that considers the interrelationship between the parts of a whole system

Question 20

mental models

Answer 20

existing assumptions and generalisations that must be challenged so that learning and transformation can occur in an organisation

Question 21

shared vision

Answer 21

an aspirational description of what an organisation and its members would like to achieve

Question 22

personal mastery

Answer 22

the discipline of personal growth and learning, aligned with one’s values and purpose

Question 23

team learning

Answer 23

the collective learning that occurs when teams share their experience, insights, knowledge, and skills to improve practices

Question 24

low-risk strategies

Answer 24

measured management approaches that gradually encourage employees to accept and participate in a business change

Question 25

communication as a low risk strategy

Answer 25

involves managers openly and honestly transferring information to employees, and listening to their feedback so that employees are fully aware of the reasons for, and impacts of an upcoming change

Question 26

empowerment as a low-risk strategy

Answer 26

involves managers providing employees with increased responsibility and authority during times of change

Question 27

incentives as a low-risk strategy

Answer 27

involves managers providing financial or non-financial rewards to encourage employees to support change

Question 28

support as a low-risk strategy

Answer 28

involves managers providing employees with assistance as they move from current to new practices

Question 29

high-risk strategies

Answer 29

autocratic management approaches used to influence employees to quickly accept and follow a business change

Question 30

manipulation as a high-risk strategy

Answer 30

involves influencing employees to support a proposed change by providing incomplete and deceptive information about the transformation

Question 31

threat as a high-risk strategy

Answer 31

involves forcing employees to follow a proposed change by stating that they may or will cause harm to them if they fail to do so

Question 32

lewin's three-step change model

Answer 32

a process that can be used by a business to implement change successfully

Question 33

the unfreeze step

Answer 33

involves moving a business to a state where stakeholders are prepared to undergo change

Question 34

the change step

Answer 34

involves moving a business towards its desired state

Question 35

the refreeze step

Answer 35

involves ensuring a change is sustained within a business for the long term

Question 36

corporate social responsibility

Answer 36

the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions

Question 37

considering employees

Answer 37

involves a manager addressing factors that promote staff wellbeing during periods of business change

Question 38

considering the general community

Answer 38

involves a business reducing or eliminating practices that are detrimental to the wellbeing of society

Question 39

considering the environment

Answer 39

involves a business reducing negative impacts of its activities on the planet