Understanding Business Flashcards

0
Q

What is a want?

A

A want is something that we would like to have which is not essential to survival.

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1
Q

What is a need?

A

A need is something essential for survival e.g food, water, shelter

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2
Q

What is a good?

A

Something that is tangible, you can see and touch it.

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3
Q

What is a service?

A

In tangible, things done for us

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4
Q

What is wealth creation?

A

Wealth is created by adding value to something. This is known as adding value and this is how businesses make money/profit.

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5
Q

What are the factors of production?

A

Land: natural resources of the air things that come from nature and are unchanged by humans e.g. land itself, seeds etc.
Labour: human effort and skills e.g. employees
Capital: includes money and human made goods e.g. premises machinery vehicles and equipment etc.
Enterprise: The person who comes up with the idea and makes it happen they organised the other three factors of production.

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6
Q

What are the sectors of industry?

A

Primary: businesses in this sector take natural resources from the land e.g. farming
Secondary: businesses in this sector make products from raw materials e.g.car manufacturing
Tertiary: businesses in this sector serve people e.g. hospitals

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7
Q

What is the role of an entrepreneur?

A

An entrepreneur is someone who has a good business idea and is prepared to take the risk of investing their own money to develop the idea.

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8
Q

What are skills and qualities required by an entrepreneur?

A

Good organisational skills – Making sure all resources are available when required
Good communication skills – enabling them to communicate with staff suppliers customers
Risk taker – risking losing their own money if the idea fails.
Determined – doesn’t give up easily Looks for better ways of doing things.

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9
Q

What are the sectors of the economy?

A

Private, Public and Third sector.

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10
Q

What is the private sector?

A

Private sector includes sole trader, partnership, private limited companies ltd, public limited companies plc, franchises.

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11
Q

What is the sole trader?

A

A sole trader is an individual who may or may not employ other people but who owns and operates the business and who has unlimited liability.

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12
Q

What are advantages of sole traders?

A

easy to set up – a person can set up a business immediately they have few forms to fill in
Control – Easier to run than any other type of business, the owner is Edensor charge, easier in terms of decision-making
Profits – All the profits are kept by the owner

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13
Q

What are the disadvantages of sole traders?

A

They have unlimited liability – if the business does very badly and has lots of debts. As a sole trader you must pay off debt even if it means selling all your possessions e.g. car, house
Responsibility – no one to share the workload and responsibilities/problems that come with running a business.
Illness – the business may stop if the sole trader is ill. They would have to close the shop and consequently could lose income and profit.

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14
Q

What is a partnership?

A

A business owned by two to twenty who own and control the business together. Each partner brings a share of capital to the business when starting up. A partnership agreement is drawn up stating each partners rights and responsibilities.

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15
Q

What are the advantages of partnership?

A

Control - Each partner brings own expertise and experience to business. Workload and decision making can be shared.
Capital - Easier to raise finance - seen as less risky by lenders compared to sole traders. Additional capital can be secured by bringing in new partners.

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16
Q

What are disadvantages of Partnership?

A

Profits have to be shared between partners.

Responsibility - disagreements may occur that delays decision making. A new partnership agreement has to be agreed if a partner leaves.

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17
Q

What is a private limited company?

A

A business owned by Shareholders. Shares are owned privately, sometimes they are family owned where all members of family are shareholders. It is run/ controlled by directors/managers and may have a secretary who keeps all company records. (Ltd)

18
Q

Advantages of private limited company?

A

Control of the company is not lost to outsiders.
Shareholders have limited liability - not responsible for debts.
Easier to raise finance from banks and other lenders (better than ST and P’ships)

19
Q

Disadvantages of Ltd?

A

Profits have to be split between shareholders (dividends)
Can’t sell shares on the stock market - may be difficult to get money out of business.
More complicated to set up compared to ST or P’ships because of legal process involved.

20
Q

What are Plc’s?

A

Public limited companies Owned by shareholders but shares are available for purchase by public, on stock market. Minimum of 2 shareholders, min of £50,000 share capital. Run by board of directors.

21
Q

Advantages of Plc’s?

A

Huge amount of finance available through public share issue.
Have limited liability
Often dominate the market they operate in.
Due to their size, easier to raise finance

22
Q

Disadvantages of Plc’s?

A

Set up costs are higher compared to other types of businesses.
No control over who buys shares.
Profits have to be shared between shareholders.

23
Q

What is a franchise?

A

When a business is owned by franchiser sells rights to franchisee to use company logo, sell the companies product/ use service. Franchisee will pay franchiser initial fee & ongoing fees, normally percentage of profits.

24
Q

What is the public sector?

A

Owned by government on behalf of public. Gov offer services as private sector businesses may not be willing to or would charge too much to provide. Aim of the public sector is to meet needs of community. Do not aim to make profit. Funded by taxes.

25
Q

What is the Third Sector?

A

Consists of not for profit organisations and social enterprises. NFPO use all money donated or raised to help them reach objectives. NFPO include charities, clubs, societies. Not owned by 1 person or group run by board of trustees, work carried out by volunteers.

26
Q

Examples of 3 stakeholders interest, influence impact?

A

Employees - (interest) profitability, salary increases or job security. Working conditions (influence) take industrial action,chose to work more efficiently or less. (Impact) slow down/ stop production leading to loss of sales lower profits.
Customers - (interest) low price, quality of p/s, cost of delivery & time taken, ethical issues, (influence) not to purchase again, go to other competitor , recommend or not to other people. (Impact) sales drop profits drop, reputations positive or negative, customers increase or decrease
Suppliers - (interest) profitability paid for goods, delivered on time, repeat orders. (Influence) increase or decrease price or change discount amount, change delivery times, decide on credit period - how long you get to pay.

27
Q

Business objectives of private, public, third?

A

Private - survival, profit maximisation, growth, sales max
Public - to provide a service, to work within a specified budget, to make efficient use of taxes
Third - to increase the amount of donations, to increase the number of volunteers, to support/help a specific cause.

28
Q

What are the internal factors?

A

Finance - (change in costs) wages, rates, raw materials and fuel may increase in cost. A business will have to adjust selling prices to take account of this otherwise they wont make as high profit or may run at a loss.
Human resources - (ability of staff) staff can influence how an org operates. If don’t have necessary skills to carry out duties this can impact on quality and quantity of work produced. Also customer satisfaction, org reputation.
Technology - (changes in technology available/IT available) IT used within business can influence quality and quantity of products produced. Businesses must keep up with changes in technology/ if not may fall behind competitors may lose customers.

29
Q

Business Advice and support?

A

Banks - help draw up business plan and availability of different sources of finance.
Lawyers - legal documents needed for different setting up business, employment law and workplace legislation.
Local government - local planning rules, grants available, location/premises
Inland revenue - how much tax to pay and tax breaks available
Princes Scottish Youth Business Trust - Support for 18 to 25 year olds, provides business mentors, advice on business plan, access to free training

30
Q

What are external factors?

A

Political/Legal - local national government laws/policies, EU laws, taxation. (Impact) gov may introduce laws which business then has to take into account of. May mean small changes to how they operate or it could involve very costly changes.
Economic - interest rates, exchange rates unemployment rates.(Impact) if economy is in recession such as the recent situation in uk consumers will have less money to spend. The vat increases will affect amount charged to customers and this may deter them from buying it.
Social - ageing population led to the development of products aimed at older people. Businesses must keep up to date with needs of customers and try to predict p/s that need/want.
Technological - businesses need to keep up to date with latest technology to remain competitive.
Environmental - factors such as weather may interrupt production of product which affects sales and profit ,lower sales figures.
Competition - businesses must always seek ways to be better than competitors.

31
Q

What ways can you ensure that customers are happy?

A
  • by providing the highest possible quality of products/service for the best price
  • training employees so that they are knowledgeable about product/service
  • Having customer service policy/customer care strategy
  • having a customer complaints procedure
  • Having an after sales service
32
Q

How can businesses measure customer satisfaction?

A
  • customer comments (verbally, comment cards, websites etc)
  • increase in sales/profits
  • customers returning and making repeat purchases
  • customer recommending to others
  • reduction in customer complaints
33
Q

How can technology and improve customer service?

A

Having up-to-date websites so customers can easily find what you’re looking for.
Having our FAQ section on the website so that they can solve a query or problem quickly.
Offering live chat support on the business website
Tracking system for delivery of products so customers know exactly when they are due and if there are any problems

34
Q

What are the benefits of good customer service?

A

satisfied customers - if customers are happy with the p/s offered they will return and recommend the company to other people
Keeping customers loyal – encourage customers to return by offering them loyalty schemes (boot’s advantage card or Sainsbury’s nectar card)
Attracting new customers – may result from recommendations from existing customers or use of advertising or promotion

35
Q

What is the impact of poor customer service?

A

Legal action – complaints regarding e.g faulty goods are not dealt with correctly then legislation in place to protect consumer may have been broken this may result in customers taking legal action.
Falling behind competitors – customers are more likely to buy from a competitor if they have received poor service in the past or if the company has received bad publicity
High staff turnover – demotivated staff will not want to work for the company and will leave for jobs elsewhere

36
Q

What is a durable good?

A

a good that lasts a long time e.g tv, computer, car

37
Q

What is a non durable good?

A

a good that is used up quickly e.g. a newspaper, an apple

38
Q

What is the business cycle?

A

Customers have wants
Business see these wants
Business produces good and services
Consumer buy these goods and services

39
Q

Advantages of a franchisER?

A

Receive share of profits - reliable source of income
Fast method of growth
Still in control of product marketing and standards of quality
Risks and uncertainty are shared

40
Q

Disadvantages of a franchisER?

A

Reputation depends on franchisees maintaining image

Profits depend on ability of franchisees

41
Q

Advantage of franchisEE?

A

Able to trade under a well established name
Benefit from ideas of others - shared amongst all franchisees
Receive training and are supported on an ongoing basis by franchiser.

42
Q

Disadvantages of franchisEE?

A

Can be costly to purchase successful franchise
Franchiser still in control of marketing and standards quality - franchisees have to stick rigidly to franchiser’s procedures
Percentage of profits have to be paid to franchiser