Uniform External Complaint Intake/ Management

Question 1

The public complaint system for police services in Ontario is managed by the ________________________________________ and provides an independent civilian oversight to policing services.

Answer 1

Office of the Independent Police Review Director (OIPRD)

Question 2

The OIPRD receives and manages all public complaints concerning the _______of a police officer of the service, or the ________ or ________ provided by the Service.

Answer 2

conduct
polices
services

Question 3

The OIPRD will manage and have carriage of all ____________ complaints

Answer 3

external

Question 4

Who determines the final disposition of all external complaints regardless of who investigates it?

Answer 4

The OIPRD

Question 5

Every complaint shall be acknowledged and recorded on the prescribed ________ form.

Answer 5

OIPRD

Question 6

All complaints shall be investigated on the ________ and substance of the evidence and shall not involve an inquiry into the background of the complainant for the sole purpose of undermining the complainant’s _____________.

Answer 6

merit and substance

credibility

Question 7

The OIPRD Liaison Officer will coordinate the Service’s response to the OIPRD. The Chief of Police’s OIPRD Liaison Officer must be a _________

Answer 7

Senior Officer

Question 8

The Chief of Police has authorized the _____________________________________ as the OIPRD Liaison Officer

Answer 8

Inspector – Professional Standards (PRS) – Complaints Administration

Question 9

No member shall communicate directly or indirectly with any person from the OIPRD unless directed by the ____________. All inquiries and documents shall be directed to the ___________.

Answer 9

OIPRD Liaison Officer

Question 10

Forms of Submission

The OIPRD form can be submitted:

Answer 10

• electronically, or
• by mail, or
• by TPS eFax, or
• in person (or agent), or
• by delivering the OIPRD form to any Service facility.

Question 11

A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within _____ days of the complainant reporting to the police .

Answer 11

30

Question 12

OIPRD complaint Local resolution ) meets one of the below criteria:
• dealing with personal property, other than money or firearms, or
• failing to treat a person equally, other than violations based upon the prohibited
grounds in the Ontario Human Rights Code (Human Rights Code), or
• using profane language, or
• acting in a disorderly manner, or
• neglect of duty, or
• failing to work in accordance with orders, or
• failing to make a report or record entry, or
• conspiring and abetting to commit any of the above, or
• contravening any provision of the Police Services Act (PSA) or its Regulations of a
less serious nature

Question 13

Local resolutions are facilitated by a ________and are to be documented on the prescribed OIPRD form.

Answer 13

Supervisor

Question 14

A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not _____________

Answer 14

Formalized

Question 15

A customer Service Resolution must be referred by the OIPRD to Professional Standards (PRS), be resolved within ____days of the date of notice to PRS

Answer 15

45

Question 16

Customer service resolutions are facilitated by a supervisor and are to be documented on the prescribed _______form

Answer 16

OIPRD

Question 17

No record of any resolutions shall be placed in an officers file
True?

Answer 17

True

Question 18

An informal resolution is an agreement between all parties after a complaint has been lodged with the OIPRD and involves conduct that is deemed less serious.

There are two types of informal resolutions:
1._____________

2._____________

Answer 18

Resolution during the investigation

Resolution after the investigation is completed

Question 19

Informal resolution occurs during the investigation

When a complaint is lodged directly with the OIPRD, the substance and nature of the complaint is not initially established by police. The investigating supervisor may then resolve the complaint by way of an Informal Resolution Agreement . An investigative report is NOT required

Question 20

Informal resolution occurs after the investigation is completed.

After an investigation, when a completed Investigative Report has been forwarded to the OIPRD, the OIPRD may suggest that an informal resolution is an option; which may or may not involve unit level discipline.

Question 21

Human Rights

Discriminatory and harassing behavior is _______, ________ and _________ under the Human Rights Code.

Answer 21

offensive, degrading and illegal

Question 22

Harassment, Coercion or Intimidation

The PSA includes the following offence provisions:

• harassment, coercion or intimidation in relation to a complaint
• intentionally hindering or obstructing or providing false information to the OIPRD or an investigator
• attempts at the above.

This applies to either a police officer or a member of the public. No prosecutions of these offences can be commenced without the consent of the ____________

Answer 22

Attorney General

Question 23

A police officer who is the respondent of a conduct complaint shall receive notification regarding the substance of the complaint on a ________

Answer 23

TPS 649

Question 24

Notice to Officer (respondent) external complaint

The notice shall be provided forthwith when

Answer 24

• there is evidence to support an allegation
• the evidence, if believed, would constitute misconduct/substantiated complaint
• a respondent officer has been identified

Question 25

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Respondent) Where a police officer is designated as a respondent officer in a conduct complaint involving a criminal allegation, the respondent officer ____ supply the investigating supervisor with a detailed statement concerning the incident, but is not compelled to do so.

Answer 25

May

Question 26

Statements Pertaining to a Conduct Complaint Involving Criminal Allegations (Witness!!! ) Where a police officer is designated as a witness officer in a conduct complaint involving a criminal allegation, the witness officer _____ supply the investigating supervisor with a detailed statement concerning the incident, as required.

Answer 26

Shall

Question 27

Interprovincial Policing Under ss. 58.1 of the PSA on receipt of a complaint made against a Toronto Police Service officer in another province or territory, who has been appointed to act as a police officer in that province or territory, the complaint shall be forwarded to the _____.

Answer 27

OIPRD

Question 28

Supervisor | When becoming aware of an OIPRD complaint, and having established the substance and nature of the complaint shall

Answer 28

 provide the complainant with an OIPRD form/brochure and information about the OIPRD complaint process  attempt to resolve the complaint by way of a local resolution

Question 29

Supervisor Where the circumstances of a complaint suggest an immediate investigation is warranted shall, in addition to receiving the complaint,

Answer 29

notify the Officer in Charge, Unit Commander, or if absent, the Duty Senior Officer – Toronto Police Operations Centre

Question 30

Unit Complaint Coordinator When required to investigate an OIPRD conduct complaint shall initially establish the __________ and ________ of the complaint

Answer 30

Substance and Nature

Question 31

UCC ( External complaint) Investigating conduct complaints Submit a 45 day Investigation Status Update Form with in __ calendar days to the OIPRD Liaison Officer

Answer 31

35

Question 32

UCC (External complaints) Upon completion of a an external conduct complaint investigation. Prepares and investigative report and submits electronically to the Unit Commander with __ days

Answer 32

90

Question 33

OIPRD Investigations shall be completed within __ _______ as mandated by the OIPRD.

Answer 33

90 Calendar days

Question 34

_____Status Update Form means a form outlining the status of the investigation to the Office of the Independent Police Review (OIPRD).

Answer 34

45-Day

Question 35

means mediation, conciliation, negotiation or any other means of facilitating the resolution of issues in dispute by a third party off site meeting.

Answer 35

Alternate Dispute resolution

Question 36

means an Office of the Independent Police Review Director (OIPRD) process to handle complaints prior to engaging the screening process. All matters suitable for a ______________________ will be referred to Professional Standards by the OIPRD. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the OIPRD.

Answer 36

Customer Service Resolution

Question 37

in reference to external complaints means where the conduct is deemed less serious and can be resolved through agreement from all parties after an OIPRD complaint has been lodged

Answer 37

Informal Resolution (External)

Question 38

means when a local resolution process has commenced but is not completed, (e.g., complainant refuses to complete/sign a local resolution form).

Answer 38

Local Inquiry

Question 39

means the agreement that is reached between all parties when an external complaint is made directly to a police officer in lieu of being lodged with the Office of the Independent Police Review Director (OIPRD). No record of a local resolution shall be placed in a police officer’s personnel file.

Answer 39

Local Resolution

Question 40

means an independent civilian agency responsible for receiving, managing and overseeing all public complaints about the police in Ontario in accordance with the Police Services Act.

Answer 40

Office of the Independent Police Review Director (OIPRD)

Question 41

means an independent oversight agency and is the APPEAL BODY for decisions made at police disciplinary proceedings.

Answer 41

Ontario Civilian Police Commission (OCPC)

Question 42

means a police officer who is the subject of a complaint filed by a member of the public under Part V of the Police Services Act, and may include a Chief of Police or Deputy Chief of Police

Answer 42

Respondent Officer

Question 43

means a matter that, at the discretion of the Chief of Police, is of public interest to be dealt with as a complaint under Part V of the Police Services Act. A serious complaint, if substantiated, MUST GO TO A DISCIPLINARY HEARING.

Answer 43

Serious Complaint Allegation

Question 44

in reference to complaints means an issue identified during the course of the investigation concerning the policies or the services provided by the Toronto Police Service or the conduct of a police officer or a civilian member, which is not part of the original complaint

Answer 44

Side Issue

Question 45

in reference to complaints means a matter where:  insufficient evidence exists to support the allegation  evidence exists that, if believed, would not constitute misconduct  the identification of the police officer involved cannot be established.

Answer 45

Unsubstantiated