Unit 1

Question 1

A stage where data or instructions are put into a computer system.

Answer 1

Input

Question 2

When Data is added with some _________________ = Information

Answer 2

Meaning

Question 3

Raw facts, figures, values or instructions with no specific meaning is__________

Answer 3

Data

Question 4

__________is data that has been given a meaning or context.

Answer 4

Information

Question 5

______________ is said as understanding gained through learning or experiences.

Answer 5

Knowledge

Question 6

when we say _________________ it is nothing but is special skill or knowledge that is acquired by training, study, or by doing practice

Answer 6

Expertise

Question 6

internal knowledge base or internal wiki is an example of managing and organizing__________

Answer 6

Explicit knowledge

Question 7

Content that helps introduce your product or service, such as case studies, video tutorials, training manuals, etc. is an example of _____________with new customers or users.

Answer 7

Sharing explicit knowledge

Question 7

When customers of a product or app finally have their “aha!” moment, the moment where they use a product and find its real value – that’s an example of ___________

Answer 7

Implicit learning and knowledge.

Question 8

When a sales executive identifies the right moment to pitch an offer, that gut feeling is not something that can be documented and distributed easily.

Answer 8

Pitching is great example of having tacit knowledge in practices.

Question 9

For interns and entry-level hires, a key part of onboarding is to focus on passing declarative knowledge, because declarative knowledge refers to facts that are static in nature. It can be information based on principles, concepts, events, etc

Answer 9

True

Question 10

Procedural knowledge in practice can be well dipicted through_____________

Answer 10

1) Specific process documentation and standard operating procedures (SOPs)
2) A webinar on best practices of conducting sales outreach from a top-performing sales manager.
3) Interactive product demos that allow a prospect to interact with a product and get hands-on experience with its functionalities.

Question 11

1) A posteriori knowledge is derived from
2) A priori knowledge is nothing but

Answer 11

1) Through experience
2) Through result of abstract or logical reasoning alone

Question 12

_____________serves as a tool for employees and users to find accurate information when required.

Answer 12

A knowledge base

Question 13

following are the key knowledge management factors which helps to ensure attaining organisational goals .

Answer 13

• People and Culture
• Process
• Technology
• Strategy