Unit 1

Question 1

all its elements
constantly interact with and affect each other.

Answer 1

Dynamic

Question 2

According to Gamble & Gamble (2010) what are the 6 principles of communication?

Answer 2

Dynamic
Unrepeatable and Irreversible
Culturally linked
Influenced by Ethics
Competence-based
Transformed by media and technology

Question 3

all people are interconnected,
whatever happens to one person determines in part what happens to others.

Answer 3

Dynamic

Question 4

Every human contact is unique.

Answer 4

Unrepeatable and irreversible

Question 5

It has never happened before, and never again will it happen in just the same way.

Answer 5

Unrepeatable and irreversible

Question 6

A communication encounter affects and changes people so that the encounter can never happen in exactly the same way again. We can neither take back something we have said nor erase the effects of something we have done.

Answer 6

Unrepeatable and irreversible

Question 7

It includes race, ethnicity, gender, and age, influences the meanings we attribute to communication.

Answer 7

culturally-linked

Question 8

exist not only between persons who speak different languages but also between persons who speak the same language as well.

Answer 8

culturally-linked

Question 9

Every cultural group has its own rules or preferences for interaction.
When these are ignored or unknown, we are likely to misinterpret the meaning of
messages received and miscalculate the impact of messages sent.

Answer 9

culturally-linked

Question 10

includes the moral principles, values and beliefs that the members of
society use to guide behaviour.

Answer 10

influenced by ethics

Question 11

it involves judgment of right and wrong. When the agreed-upon standards of behaviour are violated, the behaviour is judged unethical.

Answer 11

Influenced by ethics

Question 12

When we add to our knowledge and
make a commitment to develop the skills to apply that knowledge across an array of
communication situations or contexts, we gain communication competence.

Answer 12

Competence-based

Question 13

We have the ability to examine ideas reflectively and to decide what
we should and should not believe, think, or do, given the specific set of circumstances.

Answer 13

competence-based

Question 13

Who said this “The medium is the message.”

Answer 13

Marshall McLuhan

Question 14

Not just the medium, but also its content, changes communication.

Answer 14

Transformed by media and technology

Question 14

different channels of communication affect the way a sender encodes a message and the way a receiver responds to a message

Answer 14

Transformed by media and technology

Question 14

has also given us the ability to interact in more ways.

Answer 14

Transformed by media and technology

Question 15

According to Angel (1977), what are the principles to help you understand how communication is done?

Answer 15

process
contextual
continuous
symbolic
culturally linked
collaborative
ethical

Question 15

The channel of communication changes things.

Answer 15

Transformed by media and technology

Question 16

it is an ongoing process

Answer 16

continuous

Question 17

the exchange of messages in ongoing and dynamic

Answer 17

process

Question 18

Occur during specific social situations, in different physical environments, and for a variety of purposes

Answer 18

contextual

Question 19

Words or nonverbal modes may be used in communication

Answer 19

symbolic

Question 20

people work together to accomplish a goal

Answer 20

collaborative

Question 21

our communication style is linked to the culture into which we are born

Answer 21

culturally linked

Question 22

guides us the proper conduct of companies and individuals

Answer 22

ethical

Question 23

What are the principles of effective oral communication?

Answer 23

be clear with your purpose be complete with the message you deliver be concise be natural with your delivery be specific and timely with your feedback

Question 24

Make sure that your claims are supported by facts and essential information.

Answer 24

Be complete with the message you deliver.

Question 25

You should know by heart your objective in communicating.

Answer 25

Be clear with your purpose

Question 26

You do not need to be verbose or wordy with your statements. Brevity in speech is a must.

Answer 26

Be concise

Question 27

Inputs are most helpful when provided on time.

Answer 27

Be specific and timely with your feedback.

Question 28

Punctuate important words with appropriate gestures and movements. Exude a certain degree of confidence even if you do not feel confident enough.

Answer 28

Be natural with your delivery.

Question 29

What are the principles of effective written communication?

Answer 29

Clear Concise Concrete Correct Coherent Complete Courteous

Question 30

Be clear about your message. Always be guided by your purpose in communicating

Answer 30

Be clear

Question 30

Always stick to the point and do not beat or run around the bush. Be brief by focusing on your main point.

Answer 30

Be concise

Question 31

It is important that you observe grammatical correctness in your writing. Always have time to revise and edit your work. Even simple errors may easily distract your readers.

Answer 31

Be correct

Question 32

Support your claims with enough facts. Your readers will easily know if you are bluffing or deceiving them because there is nothing to substantiate your claims.

Answer 32

Be concrete

Question 33

Convey logical messages. The idea should be connected with each other and related to the topic. Observe sound structure that will present a smooth flow of ideas. Use transitional or cohesive devises so that the ideas will cohere with one another.

Answer 33

Be coherent

Question 34

Include all necessary and relevant information so that the audience will not be left wanting of any information.

Answer 34

Be complete

Question 35

The tone of your writing should be friendly. Avoid any overtone or insinuation to eliminate confusion and misinterpretation.

Answer 35

Be Courteous

Question 36

is the discussion of the judgments we make about the appropriateness, the right or wrong, of our actions and policies be those actions communicative, political, social, personal, or a mixture of areas

Answer 36

Ethics

Question 37

What are the 6 characteristics of effective communicator

Answer 37

-are respectful of their audiences. -consider the consequences of their communication. -respect truth. -use information properly. -do not falsify information. -respect the rights of others to information

Question 38

People can move freely from one country to another; we can communicate with people in any part of the world; we can move products quickly; and people can instantly get information anytime at any place.

Answer 38

Globalization

Question 39

It is ‘the way we live now’, in a worldwide network of social relations, seemingly unfettered by the constraints of geography.

Answer 39

Globalization

Question 40

represents a new, posttraditional order, forging new identities, institutions and ways of life.

Answer 40

Globalization

Question 41

What are the two concepts of globalization

Answer 41

Diversity Glocalization

Question 42

is the recognition and valuing of difference, encompassing such factors as age, ethnicity, ability, religion, education, marital status, sexual orientation, and income.

Answer 42

Diversity

Question 43

is a newer concept describing how globalization affects and merges with local interests and environments.

Answer 43

Glocalization

Question 44

are technological innovations lowering the costs of moving goods and more notably information around the world, growing international economic activity, and the liberalization of foreign economic policies.

Answer 44

Globalization

Question 45

What are the three main sector of Globalization?

Answer 45

Economic globalization Globalization of Government Policies Globalization of Culture

Question 46

Increase efficiency of products and service by allowing private institution

Answer 46

Globalization of Government Policies

Question 47

It is tax imposed on products exported or imported in the country

Answer 47

Tariffs

Question 48

allow people to invest overseas, and foreign funds can be invested in the home country.

Answer 48

Liberalization

Question 49

have been globalized like rock music, television dramas and programs, movies, fast food, dance, and sports.

Answer 49

Globalization of Culture

Question 50

is a part of culture and is closely bound to the principles, rules and values which are formed in the given society.

Answer 50

Language

Question 50

Who said this: “cultural proficiency doesn't mean memorizing every cultural nuance of every market. It's knowing when to listen, when to ask for help, and when— finally—to speak."

Answer 50

Genevieve hilton

Question 50

has become the “world language” or the lingua franca of the modern world.

Answer 50

English language

Question 51

Globalization has resulted in diversity in the workplace, hence the need for effective communication skills in a diverse work environment.

Answer 51

Globalization of culture

Question 52

It is how people belonging to different cultures communicate with each other.

Answer 52

cross-cultural communication

Question 52

refers to the communication between people who have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, sexual orientation, etc.

Answer 52

cross-cultural communication

Question 53

refer to the attempts that are made to exchange, negotiate and mediate cultural differences by means of language, gestures and body language.

Answer 53

cross-cultural communication

Question 54

In fact they use their own terms depending on their environment and the social context. People identify themselves with a group or community with members of the same language and culture.

Answer 54

Local Communication

Question 55

This is a local expression adapted by international

Answer 55

Global communication

Question 56

These are international words or terms adapted by the local

Answer 56

Glocal Communication

Question 57

also referred to as cultural proximity

Answer 57

Cultural comfort

Question 58

in business is communication which conveys and imparts the essential core message and the spirit of a brand globally but can simultaneously integrate at the local level the particularities of regional markets

Answer 58

Glocalization

Question 59

is the exchange of information between individuals who are unalike culturally.

Answer 59

Intercultural communication

Question 60

The ever-changing values, traditions, social and political relationships, and worldview created and shared by a group of people bound together by a combination of factors (which can include a common history, geographic location, language, social class, and/or religion)

Answer 60

Culture

Question 61

is the belief that your own group or culture is superior to all other groups or cultures.

Answer 61

ethnocentrism

Question 61

What are some intercultural problems?

Answer 61

Ethnocentrism Stereotyping Prejudice

Question 62

is the belief that another culture should be judged by its own context rather than measured against your culture.

Answer 62

cultural relativism

Question 63

It is the negative treatment of people because they belong to a group

Answer 63

prejudice

Question 63

“a generalization about some group of people that oversimplifies their culture"

Answer 63

Stereotyping

Question 64

value individual freedom, choice, uniqueness, and independence.

Answer 64

Individualistic Culture

Question 64

value competition over cooperation

Answer 64

Individualistic

Question 64

value commitment to family, tribe, and clan; their people tend to be loyal to spouse, employer, community, and country.

Answer 64

Collectivist

Question 65

compartmentalizes time to meet personal needs, separates task and social dimensions, and points to the future

Answer 65

M Time

Question 66

value cooperation over competition

Answer 66

Collectivitist

Question 67

time is not saved or wasted; instead, time is only one factor in a much larger and more complicated context.

Answer 67

P time

Question 68

leave much of the message unspecified, to be understood through context, nonverbal cues, and between-the-lines interpretation of what is actually said.

Answer 68

High Context

Question 69

expect messages to be explicit and specific

Answer 69

Low Context

Question 70

do not telegraph their feelings, but keep them carefully controlled and subdued.

Answer 70

Neutral culture

Question 71

people show their feelings plainly by laughing, smiling, grimacing, scowling, and sometimes crying, shouting, or walking out of the room.

Answer 71

Affective Culture

Question 72

What are the 3 nonverbal cultural differences?

Answer 72

Eye Contact Physical Space Hand Gestures