Unit 1 Flashcards
(21 cards)
ABTA products and services
-logos
-charters
-agreements
-bonds
-repatriation arrangements
-abriation services
-compensation schemes
ANTOR
The association of nation tourist officers and representatives
products and services (ANTOR)
organises events for its members to meet with tour operators and travel agents
ANTOR roles
-Promotes safe, responsible and sustainable travel
-To develop and enhance the visitor facilities of a region and to stimulate tourism growth in order to produce economic benefits for a particular region or site
office of rail regulations products and services
-Regulates Network Rail’s activities and funding requirements
-Regulates access to the railway network
-Licenses the operators of railway assets and publishes rail statistics
Office of rail regulations roles
-safety
-competition
-consumer protection
-train services
-ticketing
-investment
civil aviation authorities products and services
-consumer law enforcement
-travel company problems
-newsroom
-delays and cancellations
-licenses and other approvals
-medicals
-report or complaint
civil aviation authority roles
-regulating travel companies
-managing the ATOL scheme
-overseeing aviation
-regulations security standards
-driving safety standards
-minimising environmental impact
private characteristics
PRIVATE LIMITED COMPANY
-owned by a private individual
eg shareholders and board of directors (make decisions)
PUBLIC LIMITED COMPANY
-also owned by shareholders however, stocks can be bought and sold publicly
Public characteristics
-Owned by government
-not for profit
-funded by DCMS, lottery, councils
voluntary characteristics
receives funding by
- grants
-donations
-entry fees
-subscriptions
staffed by volunteers
Private company aims
-to make profits
-to expand
-employees paid privately
public company aims
-provide a particular product/service to customers
-provide best service
-reinvest profit
-breakeven
voluntary company aims
-achieve sustainable outcomes
-promote heritage
-preserve, conserve and protect
-conserve landmarks
-educate
private company examples
-tour operators
-transport hubs
-visitor attractions
-accommodation
public company examples
-tourist information centres
-local attractions
-public transport
voluntary examples
charities
airline hauls
short hauls: 3hours or less
medium: 1500-3500km
long haul: 7hours+
what is a tour operator?
assembles a mix of products and services, then sells them to the customers as a package
what is a travel agent?
“takes out the hassle” of planning a trip
-gives advice of passports, visas, medical precautions
-provides itinerary
