Unit 1 - Introduction to Business Management Flashcards

(72 cards)

1
Q

What is a business?

A

A business is a decision-making organization that provides goods and services to satisfy the needs and wants of customers in a profitable or non-profitable way.

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2
Q

What is the purpose of having/running a business?

A

The nature or purpose of business activity is to generate ADDED VALUE.

(a positive difference between the selling price of a product and the cost of producing the good or service)

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3
Q

What is a service?

A

Are intangible products

They are perishable (they do not last because they are technically consumed at the time of purchase)

Variable (services are HETEROGENOUS meaning each customer experience is unique)

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4
Q

What is an entrepreneur?

A

An individual who plans, organizes and manages a business, taking on financial risks in doing so.

They develop new ideas, products, and concepts to sell.

Usually independent

Responsible for all aspects of their business

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5
Q

What is an intrapreneur?

A

An employee within a large organization who takes on their entrepreneurial skills to innovate, change, or create new projects within the company’s existing structure and resources

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6
Q

What are the four factors of production?

A

They are the INPUTS needed when creating a good or service.

(C.E.L.L)

Capital = the PHYSICAL assets used to produce products. Used primarily for strategic purposes.

Entrepreneurship = The skillset that allows people in the business to take new routes or even risks to add value to the business. They COMBINE other factors of production to make profit.

Land = any physical resources or the land itself (e.g. raw materials, forests, buildings.)

Labour = Refers to the effort and skills of the people that work to produce goods and services.

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7
Q

What are some different TYPES of products?

A
  1. Consumer goods
    Products sold to and bought by the general public rather than other businesses. They can be categorized further into:
    - Durables (used repeatedly)
    - Non-durables (need to be consumed
    shortly after they are bought)
  2. Capital goods
    Physical products bought by businesses to produce other goods and/or services.
  3. Services
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8
Q

What are the four functional areas of a business?

A

They are interdependent areas of a business.

  • Finance and accounts
  • Human Resources
  • Operations Management
  • Marketing

Any business entity, even sole traders, must include all four functional areas.

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9
Q

What are sources of finance a business always aims to use and why?

A

INTERNAL SOURCES OF FINANCE

  1. They are cost effective
    - No interest
    - Low transaction cost
  2. Control and Ownership
    - Avoids dilution
    - No external influences
    - Less bureaucracy
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10
Q

List some startup costs of a business

A
  • Insurance costs
  • Capital equipment
  • Human resources
    - Training
    - Salaries
    - Recruitment
  • Legal fees
    - Lawyers
    - Patents
    - Permits
    - Solicitor (gives u advice)
  • Marketing costs
  • Premises
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11
Q

What is an Enterprise

A

A PROJECT with a legal identity and can conduct business on its own. Which undertakes something that is especially

= Difficult
= Complicated
= Risky

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12
Q

What is a Social Enterprise

A

An organization with wellbeing as its main goal instead of just profits. They can make profits if they want (FPSE) just as long as social wellbeing remains the main goal.

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13
Q

The process of starting up a business

A

Organizing the basics

Researching the market

Planning the business

Establishing legal requirements

Raising the finance

Testing the market

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14
Q

Challenges that new businesses may face

A
  • Location of business inappropriate
  • Supplies unreliable
  • Poor market research
  • Inappropriate test market
  • Tests too optimistic
  • Goals too vague or contradictory
  • Difficulty raising medium to long term finance
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15
Q

Main goals of any organization/business

A

GROWTH - Measured by sales revenue, number of sales, or marketshare

PROFITABILITY -

ETHICS -

PROTECTING SHAREHOLDER VALUE - Provide a profitable return for shareholders

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16
Q

What is GROWTH in terms of businesses?

A

Refers to an increase in the size of a business, relative to other businesses within the same industry.

  • Increase in market share
  • Increase in capital employed
  • Increase in workforce size
  • Increase in revenue
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17
Q

What is the Quaternary Sector?

A

Involved intellectual and knowledge-based activities that generate a share information to the public in the form of services. It requires an incredibly well-educated workforce, usually in the highest income countries.

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18
Q

What is the Tertiary Sector?

A

This sector specializes in the provision of services to the general population. They do not produce a tangible output. Yet, physical goods can still be used to provide a service.

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19
Q

What is the Primary Sector?

A

All raw materials are acquired and extracted in the primary sector. They have minimal added potential value in their work, in developing countries usually.

They are involved in the extraction, harvesting, or conversion of raw materials/ natural resources.

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20
Q

What is the Secondary Sector?

A

The sector in which raw materials are processed to produce tangible finished goods.

They are the part of the economy engaged in the production of finished goods.

Such as consumer durables, non-durables, and capital goods.

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21
Q

What are the four sectors of production about?

What happens when A country develops/doesn’t?

A

Linked back to what is called the “Chain of Production”

Each sector must occur and run to turn raw materials into a consumer good that is marketed!
-> hence why interdependent

Sectoral Change * key word
- It may occur when businesses anticipate or adapt to the changing economic and social environment to do well.
(e.g. seeing incoming expats with high skills and expertise along with economic boom may lead to transition into the Quaternary sector)

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22
Q

Why do people start a business?

A

G.E.T.C.A.S.H.

  • Growth -> personal and financial
  • Earnings
  • Transference/Inheritance
  • Challenge
  • Autonomy
  • Hobbies

Maybe also due to:
- The necessity of having an income (e,g. you were laid off)

  • Finding a gap or untapped opportunity to achieve “first-mover advantages”
  • Sharing an idea
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23
Q

Challenges in creating a business

A
  • Lack of finance
  • Unestablished customer base
  • Cash flow problems
  • Marketing problems
  • People management problems
  • Production problems
  • High production costs
    Set-up and Running costs
  • Legalities
    Cumbersome, time consuming,
    ineffective
  • Poor location
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24
Q

What is the private sector?

A

Parts of the economy that are not controlled nor owned by the government, but rather private individuals and companies.

Usually focus more on the wants of customers as most needs are prioritized to be provided by the public sector.

Main aim is to earn profits to compensate owners. They are more specific and effective in what they do with finance to direct their operations to one particular want/need or gap in services/products provided by the government or in the market in general.

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25
Public Sector
Refer to the parts of the economy controlled by the government. It is a BROAD WORD referring to: Any type of activity that is run by the government and has meaningful economic implications. Created by the government to provide services and protection to the population. Surplus instead of profit -> not distributed amongst any owners, only reinvested. NOT AS EFFICENT AS THE PRIVATE SECTOR - More people rely on it - MUST be available to everyone - Supported by tax - Supported by TIGHT government funds DONT HAVE TO COMPETE with anyone, so they DO NOT strive to innovate.
26
What are the most common types of PROFIT BASED commercial organizations?
- Sole traders - Partnerships - Publicly held companies or corporations - Privately held companies or corporations
27
What is a sole trader?
An individual who owns his/her own business and are the only person held responsible for its success or failure. · The sole trader owns and runs the business. Sole traders may employ other people, including those empowered to make some of the decisions, but the sole traders themselves make management decisions and have ultimate responsibility for the business.
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Positives of being a Sole Trader
· The business is often geographically close to the customer. A sole trader is usually a small business that allows the sole trader to interact with each customer. Sole traders get to know their customers on an individual basis, which allows them to provide a more personalized service than larger businesses. · The sole trader has privacy and limited accountability. Most of the time, sole traders do not have to declare their finances to anyone except the tax authorities. · Relatively low capital and legal formalities needed to start · Being your own boss · More likely to take risks · Fast decision making · Profit taking -> gives them an incentive to work hard and do well
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Negatives of being a Sole Trader
· They have "unlimited liability". · The finance is usually limited. High failure rate of startup businesses! · High risk of competition · Excessive workload and stress · Limited economies of scale · Lack of continuity · Limited scope for expansion
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What is a Partnership?
It is an unincorporated for-profit private sector business owned by two or more people, usually no more than 20. No legal distinction exists between the business and the partners, each of whom are legally responsible for 100% of the liabilities (risks) of the partnership. Usually includes a DEED OF PARTNERSHIP. Not legally required. Sets out the rights and duties of partners. - Responsibilities - Financing - Division of profits - Liabilities - Procedures for changing circumstances
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Positives/Advantages of Partnerships
· Greater financial strength due to partners being able to pool together funds. · Benefit from specialization and division of labor. As partners may share their own expertise, share workload, and emotional support. · Financial privacy · Cost-effective, each partner may specialize in their own area of the business, thus increasing labor productivity and operational efficiency and lessens the need to immediately hire help. · Partners can help one another -> potential continuity (HOWEVER THIS IS ARGUEABLE)
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Negatives/Limitations of Partnerships
· Unlimited liability · Profits must be shared · Prolonged decision making · Potential lack of harmony as disagreements and conflict within are common. Because partners are legally accountable to others, they cannot put each other at risk. One mistake by one reduces profits for ALL
33
What are Privately Held Companies?
Is a limited liability company that cannot raise share capital from the general public. Instead, shares are sold to PRIVATE individuals, only with prior agreement form the BOD. Limits amount of finance available but avoids diluted ownership and maintains control! -> typically, family-owned businesses
34
What is a Company?
Companies are businesses owned by their shareholders. They are incorporated and thus limited liability businesses. What separates them from any business is that they have a LEGAL IDENTITY Keep profits for themselves unless payout to shareholders through dividends. (this is if they are publicly held)
35
What is a publicly held company?
A limited liability company that can advertise and sell their shares to the general public through the stock exchange. They must disclose their financial status to the public, and no prior permission is needed to sell shares, making it one of if not the largest source of external finance.
36
What are some main features of a company?
Shareholders own but do not necessarily run the business - only applicable to PUBLICLY LISTED COMPANIES The business and owners are legally separate entities The details of the company's formation are legally recorded and available to the public. Greater finance is generally available They are held to a HIGHER DEGREE OF ACCOUNTABILITY -> must provide information to shareholders Possibilities for expansion, and lots of continuity Have established organizational structures! (Unit 2) Loss of privacyy
37
What is a Social Enterprise
A business that advances a social purpose in a financially sustainable way. While aiming to do social good, social enterprises rely on business models, have sales revenue, and reinvest what profits they make in the business. Social enterprises generally do not depend on philanthropy. (THEY DEPEND ON MAKING PROFITS AND SURPLUS NOT DONATIONS) Could be non-profit organizations or for-profit social enterprises.
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What is a For-Profit Social Enterprise
"Revenue generating enterprises with social objectives at the core of their operations" An organization with many similarities to a normal social enterprise, except that it often earns a profit, some of which might be distributed to owners. The primary aim of a for-profit social enterprise is to provide a social service. THEY WANT TO MAKE A PROFIT but... They do not want to maximize profits if doing so COMPROMISES their social purpose. THREE TYPES: - Private sector companies - Public sector companies - Cooperatives
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What is a cooperative?
The main features of a cooperative include: * an aim is to serve the members of the cooperative/members with a common interest; DOESNT have * a cooperative is a type of corporation; * a cooperative has a board of directors or trustees; To be for the * members of the cooperative have limited liability; of sochery * cooperatives have democratic or democratically spirited management; buf * legal existence is separate from the members themselves; RATHER * membership is usually open; mutial benefit . * cooperative's priority is not to make profit; ma servi * surpluses/profit are distributed except when needed for finance; the lutereste * the organization will not end if a member dies or withdraws; of its * all owners have equal voting rights; MEMBERS * profits distributed amongst members; * common goal. decision making is usually shared by all members any profits (or surpluses) and losses arising from this decision are also shared decision making is regarded as more democratic membership is voluntary although a for-profit business there is usually some sort of social improvement goal. RELY ON SALES RATHER THAN RAISING MONEY THROUGH DONATION. The main features of a cooperative include: * An aim is to serve the members of the cooperative/members with a common interest. * A cooperative is a type of corporation. * A cooperative has a board of directors or trustees. * Members of the cooperative have limited liability (accept the cooperative has limited liability). * Cooperatives have democratic or democratically spirited management. * Legal existence is separate from the members themselves. * Membership is usually open and voluntary. * Surpluses/profit are distributed among the members except when needed for finance. * The organization will not end if a member dies or withdraws. * All owners have equal voting rights. * There is no maximum to the number of members. * A cooperative is owned and run by its members. * For profit social enterprise
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Advantages of Cooperatives
- Incentives to work because every member has a stake, so they want to do good also for THEIR OWN benefit. - Decision making power is equal due to democracy, giving them commitment and loyalty as members -> more ideas and innovation may come - More employment oppertunties - Social Gains therefore wider community benefits from their operations - Public support
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Disadvantages of Cooperatives
- Limited sources of finance, as they must only rely on their operations and the members themselves. - Disincentive effects as employees cannot be paid much higher, they also may not usually receive bonuses (discuss motivational theories here) - Slower decision making - Limited promotional opportunities (discuss organizational structure here)
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Benefits of social enterprises
- Benefit society - Create employment opportunities - Improve economic and social landscape of local communities - Run in a transparent way - Provide tangible benefits
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What is a Non-Profit Social Enterprise
Businesses that run in a commercial-like manner but without any profit being the main goal. Instead, it is to use their SURPLUS revenues to achieve their social goals rather than distribute them as dividends to their shareholders or owners. Main one is NON-GOVERNMENTAL ORGANIZATIONS
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What are Non-Governmental Organizations
They are separate from the government and are made to further the goals of members/founders to cover a wide range of issues. Although they are separate they often receive grants or funding from the government. Instead of benefiting members directly, NGO's aim to benefit the greater public or specific groups or situations in need. Instead of voluntary, an NGO has a more rigid structure with trustees, a BOD, and its very hard to be appointed into an NGO from the general public. TWO TYPES: - Operational NGOs Established from a given objective and/or purpose. They are more community and relief based. They tend to focus on many things that may relate to such purpose or objective, not just one. - Advocacy NGOs Take a more aggressive approach to promote or defend a particular cause, striving to raise awareness and support through DIRECT ACTION e.g. Mass Demonstrations.
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What is a Charity?
A SPECIFIC FORM OF NGO Whose aim is to provide as much relief as possible for those in need. Charities differ from other NGOs in that their focus is on philanthropy and the desire to help those that cannot help themselves. They are also different as they have no interest in politics. Charities are also different because they are exempt from paying taxes.
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Features of For-Profit Social Enterprises
A high degree of collaboration between the business and the local community exists. The business operates the same functions as any other normal business - HR - Marketing - Finance and Accounts - Operations management etc. BUT they treat some areas with more CARE and focus than others which often are the areas that generate the most profits.
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Advantages of For-Profit Social Enterprises
A strong communal identity exists. - For-profit social enterprises often have highly motivated employees and other stakeholders working together with a common sense of purpose. - Employees often report a high degree of satisfaction, knowing that they are doing something positive for society. They may help the government more, because for-profit social enterprises typically tackle human, social, or environmental problems that a government is not addressing.
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Disadvantages of For-Profit Social Enterprises
- Decision making is complex and time consuming. Because of them being consultative and transparent, they need long timing to allow all parties and people involved to contribute to a singular decision. - Have LOWER PROFIT MARGINS than traditional for-profit businesses. Because they often try to make their PRODUCTS AS INEXPENSIVE AS POSSIBLE.
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Disadvantages of Non-Profit Social Enterprises
- Funding can be irregular - They may also struggle with balancing social goals and business efficiency
49
Advantages of Non-Profit Social Enterprises
- Help people or causes in need - Can foster a philanthropic spirit in the community, thus make the community a better place to live, foster the same caring actions in those within it. - Can foster INFORMED DECISIONS in the community about the ALLOCATION OF RESOURCES. Because the non-profit enterprises help address issues not targeted enough or with gaps from the government and public eye and priority.
50
What is a Vision Statement?
A philosophy, vision or set fo principles which steers the direction and behavior of an organization. They are for the future and longevity of the business. Outline of their aspirations Expresses BROADLY what the company wants to see itself as in the future. SHOULD NEVER CHANGE - Expression of business core values and vision - Inspires and motivates employees
51
What is a Mission Statement?
Why are we doing what we are doing? A mission statement states a company's PURPOSE and explains why the business exists. A mission statement generally includes the business's aims, whether explicitly or implicitly it also says its most important values. Helps create well defined objectives. - Well written - Realistically achievable - SMART Goal - Medium -> Long term
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What are Business Objectives?
The articulated, measurable targets that a business must meet to achieve the aims or long-term goals of the business. It is critical that objectives are SMART.
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What are Strategical Objectives?
Long term goals of a business that indicate how the business intends to fulfill its mission. - Performance goals e.g. Increase market share e.g. Improve profitability MORE SPECIFICALLY: - Market standing - Image and reputation - Market share Typically set by the Board of Directors
54
What are Tactical Objectives?
They are short term goals that affect a SECTION OF AN ORGANIZATION. THEY ARE SPECIFIC GOALS THAT GUIDE THE DAILY FUNCTIONING OF CERTAIN DEPARTMENTS OR OPERATIONS WITHIN THE BUSINESS. May include: - Survival - Sales revenue maximization (both esp relevant for new businesses) Set by middle management
55
What are Operational Objectives?
The day-to-day goals of what a business wants to achieve to work towards it tactical objectives. Set by floor managers and sometimes workers themselves
56
What is a Business Strategy?
A plan to achieve a strategic objective to work towards the aims of the business. They are medium to long term and require senior managers to make decisions approved by the owners/CEO
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What INTERNAL Changes Impact Business Objectives/Tactics/Strategies
- Change of leadership - Human Resources - Organizational structure - Any types of internal growth methods - Products sold/where sold/performance - Finance available - Operations (are they developing better methods of production or delivering? are they relocating?)
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What EXTERNAL Changes Impact Business Objectives/Tactics/Strategies
USE STEEPLE! -> its only ever about EXTERNAL never internal changes Social - changes in society or culture, like demographic or cultural change Technological Economic - competitors, market conditions, changes in the economy e.g. interest, inflation, etc. Ethical - changes in societal values Political Legal Ecological
59
What is Corporate Social Responsibility? and what are some limitations?
CSR is the view that businesses, rather than focusing solely on increasing shareholder value, should contribute to the economic, social, and environmental wellbeing of society. As part of its CSR policy, a business would want to assess its actions/hold itself accountable, thus they may set an ETHICAL OBJECTIVE. The nature of CSR could be subjective. What is considered right and wrong is based on PUBLIC OPINION. Meaning CSR may change over time. ALSO CSR changes between countries (another limitation)
60
What is internal growth?
Sometimes referred to as organic growth, this occurs when a business grows by relying on its own resources and capabilities: investment in new products, or new sales channels, or more stores etc. to increase sales
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What is external growth?
Occurs when a business expands with the aid of resources and capabilities not developed internally by the company itself. Instead, the company obtains these new resources and capabilities by acquiring another company or forming some type of relationship. Examples: - Joint venture - Strategic alliance - Franchising - Merger - Acquisition - Takeover
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What is a merger?
Occurs when two companies that are theoretically "equal" legally become one company
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What is an acquisition?
When one company purchases a majority or all the hares of another company. A merger is a voluntary (NOT LIKE TAKEOVER) legal agreement executed between two different companies to unite them into a new entity. Mergers allow companies to recognize new synergies, reduce costs, expand their operations, target new market segments, offer new products and services, or gain market share.
64
What is a takeover?
A takeover is a type of acquisition that occurs when one company (the acquirer) successfully purchases another company (the target). This process typically involves a larger company buying the majority is not all the shares a smaller one, and it can be either friendly or hostile. -> the target must be a publicly listed company so their shares can be bought
65
What is a joint venture?
When an organization created, owned, and operated by two or more other organizations. The joint venture is legally distinct from the organizations that created it.
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What is a strategic alliance?
Occurs when two or more businesses COOPERATE in some legal way that enhances the value for all parties. Members of the alliance retain their independence. A strategic alliance is less binding than a joint venture, as no new organization is created. Different from joint venture because: - More than two businesses can be part of the alliance - No new business is created - More fluid than joint venture -> members can leave easy
68
What is franchising?
A method of distributing products or services, where the franchisor develops products or services and its brand and then sells the right to use the brand and its products or services to franchisees. The franchisee pays a fee and typically some percentage of revenue or profits to the franchisor.
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What internal factors may cause business objectives to change?
- Corporate culture (the accepted norms and customs of an organization) - Type and size of the organization (e.g. publicly held companies need to consider shareholder perspective) - Private versus public sector because public don't focus on profit MAXIMISATION. - Age of business - Finance - Crisis management
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What external factors may cause business objectives to change?
- State of the economy - Government constraints - Pressure groups (and their power extent) - New technology
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What is opportunity cost
Opportunity cost represents the potential benefits that a business, an investor, or an individual consumer misses out on when choosing one alternative over another.