unit 1 lo4 employability and communication Flashcards
What is an important non-verbal aspect of communication in the workplace?
Behaviour, such as sitting up straight and maintaining eye contact
Non-verbal cues like posture and eye contact demonstrate interest and engagement.
Why is it important to speak clearly in communication?
To ensure others can understand what you are trying to say
Clarity in speech helps prevent misunderstandings.
When should formal language be used in the workplace?
In meetings and professional environments
Formal language is appropriate for maintaining professionalism.
What should employees consider when using technical terms?
Use technical terminology with technicians and simplified explanations with customers
Understanding the audience is crucial for effective communication.
What is the purpose of questioning techniques in communication?
To uncover problems in order to solve them
Effective questioning can lead to better understanding and resolution of issues.
What is a closed question?
A question that prompts a short, often one-word answer
Example: ‘How many times have you tried to log in?’
What is an open question?
A question that does not have an obvious answer and may elicit an opinion
Example: ‘Why are you using Internet Explorer instead of Google Chrome?’
What type of questions should be avoided in communication?
Leading questions
Leading questions may bias the response and hinder honest communication.
What are examples of written communication?
Formal letters and informal texts or instant messages
The context determines the formality of written communication.
What factors should be considered before deciding on the formality of written communication?
- Audience (peers or external agencies)
- Organizational policies
- Legal recording of communication
Different contexts require different approaches to communication.
What are some barriers to effective communication?
- Noise in the room
- Language differences
- Impairments (hearing or visual)
- Distractions
Recognizing barriers can help improve communication strategies.
What should employees do to minimize distractions during meetings?
Turn off or silence phones
Reducing distractions helps maintain focus during discussions.
pos and neg of a letter for communication
pos- formal occasions as job offers or resignation, stored for physical evidence
neg-postage costs, several days to receive, cant contain formats LIKE VIDEO
email pos and neg
pos- send to many people at once, include documents attachments and links
neg-can be lost in spam folder, phishing scams spread malware
text message sms pos and neg
pos-reach large audience, good for short messages, no internet connection required
neg- limited characters, can cost to send
instant messaging pos and neg
pos- works in real time, attachments and hyperlinks can be sent
neg-less suitable for formal conversations, internet access issues will disrupt conversation
cellular pos and neg
pos- clear what someone has said, fastest method of communication
neg- impacted by cellular reception, cant see body language, facial expressions
teleconferences pos and neg
pos- allows for groups of people to communicatee at once
neg- quality affected by people poor reception
VoIP VOICE OVER INTERNET PROTOCOL pos and neg
pos-make calls over internet, cheaper over cellular network
neg- relies on good quality internet, less secure
name some personal attributes
self motivation
leaderships
respect
dependability
punctuality
problem solving
time management
team working
numerical skills
verbal skills
ready for work attributes
dress code- follow dress code policy
presentation- personal hygiene comfortably communicate with other staff
attitude- positive attitude having i can do t attitude and adapt and respond to going situations
job rolls
network manager-strong leadership must motivate and encourage team to meet objectives
IT technician- experience with hardware and software problem solving, respectful to customers and employees
programmer- competent in specific programming language
what is professional body
organisation that seeks to develop and support workers
share best practice
what is industry certification
qualifications in different areas of expertise so applicants are trained with up to date knowledge and skills
