unit 1 test Flashcards
(31 cards)
who always comes first?
the patient
what are the special skills of a PCT?
phlebotomy, electrocardiography, intravenous therapy, and oxygen delivery
how much will nursing assistant employment grow from 2018 to 2028?
9%
how much will phlebotomist employment grow from 2018 to 2028?
23%
what patient care settings do PCT’s usually work in?
hemodialysis, ER, med/surg, CCU, ICU, LDRP
what is the difference between a PCT and a CNA?
PCT’s perform phlebotomies and ECG’s and a PCT can be a CNA but a CNA can’t be a PCT
how many questions on the certification test are about patient care?
45
how many questions on the certification test are about compliance, safety, and professional responsibility?
20
how many questions on the certification test are about infection control?
11
how many questions on the certification test are about phlebotomy?
14
how many questions on the certification test are about ECG monitoring?
10
what does a candidate need to meet in order to qualify for the exam?
pass the NHA course, instructor led course, criminal background check, drug and alcohol screening, and have a valid state ID
what does professionalism mean?
be courteous, conscientious, and businesslike
what are work ethics based on?
hard work and diligence
what are the characteristics of professionalism?
loyalty, courtesy, initiative, flexibility, credibility, and confidentiality
what should you do if a person wants to see a patient’s information?
check for a signed consent form
what are some obstructions to professionalism?
personal problems, rumors, and personal calls
what are some professional attributes?
teamwork, time management, prioritizing, and setting goals
what is verbal communication?
spoken or written words or symbols
what is connotation?
an idea or feeling that becomes attached to the word
what is denotation?
the literal meaning of a word
what is nonverbal communication?
messages transmitted without the use of words
what are some nonverbal cues?
tone of voice, volume, eye contact, appearance, gestures, posture, and use of touch
what are the 3 styles of communication?
assertive, aggressive, and unassertive
