Unit 10 (10.1a - 10.1e) F Flashcards
(27 cards)
What is change management?
the process that ensures a business responds to its environment
Name four causes of change?
technology
good quality staff (HR)
organisational structure
profitability
What are the four different types of change?
Internal change
external change
incremental (step) change
Disruptive change
Internal change happens w…………….? plus example
within the business
e.g. Tesco - “turnaround bonus” if sales and profit targets are hit
For external change a business must e…………?
ensure it is prepared to respond quickly and appropriately
What is incremental change? plus example
small adjustments over a long period of time
e.g. Google (internet innovation)
What is Step change? plus example
Radical change all in one go
e.g. Toyota (process improvements)
What is Disruptive change? plus example
Irreversible change to products, processes and markets
The market did not expect this change
e.g. The internet
What do businesses need to change?
might lose competitive edge
grow and compete
What are Lewin’s Force Field Analysis (LFFA)?
forces driving change in a business and the resisting change
Change can only happen if….?
The driving forces are larger than the resisting forces
What is flexibility?
quickly adapt to changes, in order to remain competitive.
To respond quickly a business must have: three things
organisational structures
employment contracts
flexible working options
What are the benefits of a flexible business? - 3 things
respond quickly to market conditions
cut costs
improve customer services
What are the problems of a flexible business? - 3 things
operational pressure
negative attitude
culture change
What is restructuring?
designing an appropriate organisational structure to meet the need of a more flexible approach to the employment of staff.
What is delayering?
removing one or more levels of hierarchy
What are the advantages of delayering? - 3 things
better motivation
improved communication
reduce costs
What are the disadvantages of delayering? - 3 things
mass production industries can not adapt easily
negative impact on motivation
create skill shortages
delayering examples - 3?
GM - job losses and pay freeze
Aviva - remove regional management, saving £100
BBC - improve decision making
name 5 flexible employment contracts?
Full time part time flexi time compressed hours zero hours
What is knowledge and information management (KIM) ?
Organising, Storing and Sharing vital knowledge and info
What is data?
specific fact, figure with any context
What is info?
organised data
