Unit 10

Question 1

acting up

Answer 1

behaving badly

Question 2

had someone by

Answer 2

had someone visiting

Question 3

fast asleep

Answer 3

deeply asleep

Question 4

usher

Answer 4

a person who shows people to their seats in a theater

Question 5

getting out of hand

Answer 5

becoming out of control

Question 6

cuts in front of

Answer 6

goes in front of someone in a line without permission

Question 7

belongings

Answer 7

personal items such as sunglasses, wallet, etc.

Question 8

evidence

Answer 8

proof

Question 9

case

Answer 9

container for protecting things

Question 10

at (one’s) own expense

Answer 10

using one’s own money to pay for something

Question 11

customer service representative

Answer 11

a person whose job is dealing with customers’ complaints

Question 12

warranty

Answer 12

a written agreement with a company that states that the company will repair or replace its product if it is damaged or broken

Question 13

promptly

Answer 13

quickly

Question 14

rush hour

Answer 14

the time of day when most people are going to or coming home from work

Question 15

reception

Answer 15

the ability to receive a signal on an electronic device

Question 16

automated phone menus

Answer 16

computer-generated sets of choices for callers

Question 17

I don’t get it

Answer 17

I don’t understand

Question 18

…..(is) beyond me

Answer 18

an expression of unpleasant disbelief

Question 19

good condition

Answer 19

not damaged in any way

Question 20

refund

Answer 20

money given back by a company when an item is returned or some work was done unsatisfactorily

Question 21

store credit

Answer 21

a kind of refund where a customer doesn’t get money back but can buy another item in the store for the same amount of money

Question 22

under warranty

Answer 22

the time period when the guarantee is still valid

Question 23

coupon

Answer 23

a piece of paper or electronic message that offers a price reduction

Question 24

wouldn’t budge

Answer 24

wouldn’t change their mind

Question 25

flight voucher

Answer 25

an official document that can be used instead of money to buy a flight

Question 26

wasn't without options

Answer 26

had other things that could be done

Question 27

ordeal

Answer 27

a very difficult, tiring, or painful experience

Question 28

feeling as though a weight had been lifted from (my) shoulders

Answer 28

feeling better because a problem has been solved

Question 29

changed gears

Answer 29

changed the way of thinking or doing something

Question 30

(web page) views

Answer 30

the number of times a web page has been openedl

Question 31

launch (a website)

Answer 31

create a new website

Question 32

air problems (verb phrase)

Answer 32

to speak publicly about problems

Question 33

disgruntled

Answer 33

unhappy and annoyed about something

Question 34

go viral

Answer 34

become extremely popular usually online)

Question 35

in a heartbeat

Answer 35

very, very quickly