Unit 2 Flashcards by GIA Y

Organizational behavior management: _______

-Behavior-analytic interventions applied to employee performance and well-being

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Behavioral systems analysis: Integrates (3): ___________

Behavior analysis
Systems analysis
Organizational design

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BSA stands for: ________

-Behavioral systems analysis

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Performance management: _________

-Using behavioral principles to manage individual employees and groups of employees

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Organizational inputs: _________

-Resources needed to complete tasks

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Organizational processes: ____________

Tasks that convert inputs into outputs

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Organizational outputs: _______

-Product, service or resource

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Organizational goals: _________

-Strategic, measurable outcomes for the organization

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Open systems: _______

Adapt to environmental changes

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Behavioral product: ________

Evidence left behind after behavior occurs

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Aggregate product: __________

-Compounded result of multiple behavioral products

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Mission: ___________

-Reason the organization exists

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Macrosystem: ___________

Organization is part of this larger system

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Organizational myopia: _________

-Losing sight of microsystem and mission

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Activity trap: __________

-Focus on activity without regard to mission

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Silo Culture is often a result of: ___________

-Traditional, vertical organizational structures

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Silo culture: ________

-Each department has its own goals and rewards

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Functional optimization: __________

-Department or function reach maximum output or performance

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Organizational level: View: ____________

-Emphasizes organization and its customers

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Process level: View: ________

-Emphasizes interdepartmental relations to see how work gets done

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Job/performer level View: _____________

-Emphasizes individual performer’s role within each process and function

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Organizational system map shows (5): ___________

Resources
Product/ services
Suppliers
Customers
External influencers

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Total performance system: _________

-Analyzes behavioral system interacting with its Env

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Internal and external customers both: _______

-Receive outputs from a department in an organization

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Internal customers are positioned: __________

Inside the organization

External customers are positioned: _________

-Outside of the organization

Relationship map shows how: __________

-Departments/ functions and inputs/ outputs relate

Primary/ core process: ______

Received by external customer

Secondary/ support process: ________

-Invisible to external customer, but supports primary/ core process

Management process shows: ________

-Steps managers should take to support other processes and people

Management process shows: ________

-Steps managers should take to support other processes and people

Scope: ________

-The part of the process to be analyzed

Department (2): ________

1) Separated by admin lines 2) Generates a main product

Swim lane: _____

-Row of a process map showing a particular function and its steps

Subprocess: _______

-Process within a larger process being analyzed

Subprocess: _______

-Process within a larger process being analyzed

Lean: _______

-Streamlining process approach to reduce "waste"

Organizational system: Components (4): ______

1) Inputs 2) Processes 3) Outputs 4) Goals

Levels in BSA (3): _______

1. Organizational level 2. Process level 3. Job/performer level

External view of organization: ________

Relationship between the organization and the outside environment

Internal view of organization: ____________

-How the departments or functions within the organization relate to each other

Performance needs (3): _______

1. Goals 2. Design 3. Management

Types of management (4): __________

1. Goal 2. Performance 3. Resource 4. Interface

Types of processes (3): ______

1. Primary/ core 2. Secondary/ support 3. Management

Process map: Common terms (4): ___________

1. Scope 2. Function/ department 3. Swim lane 4. Subprocess

TIMWOODS: Acronym for: _______

-Types of waste found when analyzing processes

Types of waste found when analyzing processes: T = _________

-Transportation

Types of waste found when analyzing processes: I = _________

-Inventory

Types of waste found when analyzing processes: M = ________

-Motion

Types of waste found when analyzing processes: W = _________

-Waiting

Types of waste found when analyzing processes: OO= ______

-Overprocessing and overproduction

Types of waste found when analyzing processes: D = __________

-Defects

Types of waste found when analyzing processes: S = ________

-Skils

Behavioral Systems Analysis

-Evaluates a business as a complex/ adaptive systems. Changes in one area impacts performance in another -Processes, resource allocation, strategy development & alignment -Identifies the areas/ performances in a process that will impact business results

Performance Management

"-"Systematic, data-oriented approach to managing people at work that relies on positive Rx" -Antecedents & consequence of specified bxs/ performances -Maintains performance changes

A restaurant chain is working with a consultant, James, to resolve product lost occurring across locations. James has identified that the process for recording stock is slow and prone to errors. He suggests investing in a higher tech process. This is most likely an e.g. of: a. PM b. BSA

b. BSA

Select the best definition A process

A series of steps which results in an output

Select the best definition An input

The resources that are taken in by an organization/ process/ worker

Select best definition An output

-The result of work done by an organization/ process/ worker

An automobile manufacturer is preparing for its annual sales event. The company needs to increase its current production rate by 20% in the next six months to be profitable during the event. This scenario is an example of which component of an organizational system?

Goals

Lorena reviews the amount of CEUs that the company reimbursed staff throughout the year. This scenario is an example of which of the following?

Aggregate product

It is generally beneficial to the entire organization for a function to reach its maximum output/ performance.

False - This is called Functional Optimization

3 Levels of Organizational Analysis and Performance

1. Organizational 2. Process 3. Job/ Performer

Organizational

Looks at the basic structure of the org. External view-Inputs & outputs of the org. Internal view-Inputs and outputs as they relate to functions/ Dept

Process

-Looks at "how work gets done" Evaluates the process boy which a product or service in generated within the org

Job/ Performer

-Looks at the: -Antecedents -Behaviors and -Consequences for individual performers The level performance management is used at

The _____ level looks at the basic structure a company; the _____ level looks at the steps through which a product/service is created.

-Organization; Process

The consultant found several unnecessary steps in the production of widgets. This scenario is an example of analysis at which level of analysis in behavioral systems analysis?

-Process

Jonas evaluates the company’s customer profile to assist them in meeting a strategic goal related to increased market share. This scenario is an example of analysis at which level of analysis in behavioral systems analysis?

-Organizational