Unit 2 Flashcards
(115 cards)
1
Q
What do doctors (GPS) do ?
A
They provide medical care for patients.they work mainly in surgeries and local communities.
2
Q
What do doctors do in health and social
A
They diagnose, treat,monitor and prevent illness
Provide prescription for treatment
Refer patients to other health professionals.
3
Q
What are specialist doctors
A
They have expert training in particular areas.they work mainly in hospitals and clinics
4
Q
What do the specialist doctors do
A
They diagnose,treat,monitor and prevent illness in specialist areas
Liaise with other professionals such as nurses to carry out treatment in hospital
Contribute to teams for ongoing patients care
5
Q
What are nurses trained to do
A
To carry out medical duties at their level of seniority and specialism mainly in hospital surgeries clinics and homes
6
Q
What do nurses do
A
Monitor and care for the daily chronic and active medical needs of patients.
Support doctors in giving treatment and prescribed drugs
Work to restore health and wellbeing
7
Q
What are midwives trainees to do
A
Work mainly in hospital maternity leave units, clinics and homes
8
Q
What do midwives do
A
Monitor the prenatal development and health of mothers and babies
Help deliver babies
Provide postnatal care supporting mothers babies and families after the birth
9
Q
What are healthcare assistant trained to do
A
To help with daily personal care and to support wellbeing.
They work mainly in hospitals, clinics,residential care and homes
10
Q
What do healthcare assistants do
A
Work under the guidance of qualified professionals such as nurses or doctors
Meet care needs,such as washing,toileting,making beds and mobility
Monitor health by taking temperature,pulse,respiration rate and weight
11
Q
What are occupational therapists trained to do
A
Recovery and overcome practical barriers.
They work mainly in hospitals,clinics,residential care and homes
12
Q
What do occupational therapists (OT) do
A
Identify issues people may have in everyday life such as with dressing,shopping or working
Help people to work out practical solutions
13
Q
What are the 4 health care settings
A
GP surgeries and local health centers
Hospitals
Clinics
Home
14
Q
What are the 4 stages of settings and treatment
A
- Patient attends an appointment at their GP where they will ask multiple questions on the patients problem
2.doctors refers them to a clinic at the hospital where they will get specialist help - The specialist will decide the necessary steps
4.after a month of taking medication the patient will have an appointment with a nurse at their GP surgery
15
Q
What are care manager trained to do
A
Responsible for the day to day running of the residential care settings
Care settings include hospices,supported housing and homes for people who need nursing or help with everyday living
16
Q
What do care managers do
A
Recruit and manage staff
Control the budget
Are responsible for ensuring that the services in the care settings meant national care standards
Put policies and procedures in place and make sure they are adhered to
17
Q
What are care assistants trained to do
A
Trained to help people of all ages who need care to carry out their day to day routines in homes, day care centers and residential care
18
Q
What do care assistants do
A
Meet personal needs such as washing, trailering,dressage bc and feeding
Assist in monitoring health and well-being by kissing with other professionals
Help with transport,household tasks and taking people shopping
19
Q
What are social workers trained to do
A
Trained to help a wide range of people of all ages to find solutions to their problems.they work mainly in social care centers,homes and clinics
20
Q
What do social workers do
A
-protect vulnerable people
from harm or abuse.
-help people to live independently.
-support children who live apart from their families, and support their foster carers and adopters
-help people with mental health problems, learning disabilities or physical disabilities
-help people with alcohol,drug or substance misuse problems, and young offenders,
21
Q
What are youth workers trained to do
A
Youth workers help the personal, social and educational growth of people aged 11-25, to help them reach their full potential in society. They work mainly in youth centres, schools and colleges.
22
Q
What do youth workers do
A
-manage and administer youth and community projects and resources
-monitor and review the quality of local youth work provision, and work with families and carers
-support individuals in other settings, including outreach work relating to drinking, drugs, smoking, violence and relationships.
23
Q
What are support workers trained to do
A
Support workers provide care support to a range o service users in homes, centres and residential cars, supporting, other social care workers
24
Q
What do support workers do
A
-vary their duties depending on the needs and wishes of the individual
-support individuals overall comfort and wellbeing, under supervision of professionals
-help people who need care and support to live as independently as possible, also working with families.
25
What are the 3 social care settings
1. Residential care settings
2.domiciliary care where social care workers provide for people in their home
3.daycare centers
26
What are the advantages for people in residential care?
-their are trained staff that meet people’s needs and support them
-specialist support is available for those with more complex care needs
-a range of stimulating activities is offered.
27
What are the disadvantages of residential care
-losing some or all of their independence
-reluctance to leave their own homes
-isolation from friends and relations
-cost of care.
28
What is a doctors and specialist doctors medical responsibilities
• Diagnosing illness
• Prescribing treatment to promote healing and recovery
• Referring patients to specialists
Liaising with multidisciplinary teams
29
Doctors and specialist doctors non-medical responsibilities
• Creating and maintaining relationship trust with patients
• Observing, listening, responding
• Maintaining patient records
• Maintaining confidentiality
• Acting in accordance with legislatior
30
What is a nurses medical responsibilities ?
• Observing condition of patients
• Administering drugs and injections
• Carrying out routine investigations
• Preparing patients for operations
31
What is a nurses non medical responsibilities
• Providing care and counselling
• Helping with recovery and rehabilitation
• Writing patient care plans
• Planning patient discharge from hospital
• Acting as a patient advocate
32
What is the key medical responsibilities of a midwives?
• Diagnosing, monitoring and examining pregnant women
• Providing antenatal care, including screening tests
• Assisting during labour
• Supervising pain management
33
What is the non medical responsibilities of a midwives
• Acting as
• Preparing and reviewing patient care plans
• Arranging and/or providing parenting and
health education
• Providing support and advice on the care of newborn babies
• Providing support and advice following miscarriage, termination or neonatal death
• Liaising with other agencies to ensure continuity of care
34
What are the medical responsibilities of a healthcare assistants
• Monitoring patient conditions by taking
• temperature
• pulse
• respiration rate
• Taking blood samples
• Carrying out health checks
• Weighing patients
35
What are the non medical responsibilities of a healthcare assistants
• Washing and dressing patients
• Helping with patient mobility
• Supporting day-to-day routines
Talking to patients working under the direction of nursing staff
• Supporting and delivering health
education
36
What are the occupational therapist medical responsibilities
• Being aware of acute medical conditions and how to overcome them in contexts such as Accident and Emergency (A#E)
and acute medicine
37
What are the non medical responsibilities of a occupational therapist
• Advising on specialist equipment to assist with daily activities
• Advising on home and workplace alterations, e.g. wheelchair access
• Assisting people to return to work
• Coaching people with learning difficulties, e.g. in handling money
• Enabling rehabilitation
• Organising support and rehabilitation groups for carers and clients
38
What is the responsibilities in social care
To understand the day to day responsibilities of people who work in social care settings. They all have to follow policies and procedures in the social care settings in which they work
39
What are the key responsibilities of a care managers
Key responsibilities
• Day-to-day running of residential care settings
-• Supervising work of care assistants
• Ensuring quality of care meets standards and adheres to relevant legislation
• Ensuring suitable staff are available
40
What are the key skills,qualities and tasks of a care managers
Key skills, qualities and tasks
• Creating and maintaining relationships of trust with residents
• Maintaining accurate resident records
• Observing, listening and responding to resident concerns
• Maintaining confidentiality
41
What are the key responsibilities of a care assistants
• Providing appropriate daily personal
care
• Carrying out general household tasks
• Carrying out other routine roles as required by supervisor or service user
• Liaising with other health and care professionals
42
What are the skills,qualities and task of a care assistants
• Working in different care settings
• Observing and reporting changes in health and wellbeing of service user
• Making service user feel at ease
• Maintaining confidentiality
43
What is the key responsibilities of a social workers
• Managing a designated case load
Maintaining professional registration
• Working within regulatory guidelines
• Keeping informed of changes in policy and procedure
• Liaising with other agencies, e.g. the police for vulnerable children
44
What is the key skills,qualities and tasks of a social workers
• Preparing and reviewing case files of
clients
• Taking difficult decisions
• Working with a variety of service users of different ages
• Ensuring continuity of care
45
What is the key responsibilities of a youth worker
• Demonstrating values which underpin youth work
• Completing a background check with the disclosure and barring service
• Continuing professional development
• Acting as a mentor to young people
46
What is the key skills,qualities and tasks of a youth workers
• Working across different sectors, including care and criminal justice and in public, private and voluntary sector organisations
• Developing projects with schools and other organisations, such as debates about elections or capital punishment
• Offering advice on topics such as sexual health using language which is accessible to young people
47
What is the key responsibilities of a support workers
• Following the instructions of health and care professionals
• Implementing care plans agreed with social workers
• Supporting members of families who provide care with parenting, financial or domestic skills
48
What are supporting routines
They support the day to day routines of a service users by meeting their needs needs ensures that their independence remains paramount
49
How to support someone with a physical disability from home ?
By ensuring that.
-the person has access to all rooms at home, e.g. no stairs or a stair lift
-facilities are within reach and not at floor level, e.g. electrical sockets
-if necessary, hoists are available in bedrooms and bathrooms.
50
How do support someone with a physical disability from educational settings
nsuring that.
-service users can access classrooms and laboratories, e.g. minimum door width irements accommodate wheelchair users
-disabled children have access to play and exercise facilities
-the curriculum is adapted to meet their needs, e.g. language used in lessons should ect the dignity of people with disabilities.
51
Who do we support a person with a physical disability at work
row wie aigrity ot people with disabilities.
By providing...
awareness training for work colleagues
a support worker to help the person in the workplace extra time, if necessary, to complete work tasks.
52
How can we support someone with physical disability at a leisure settings
Dy providing...
-accessible changing facilities
• suitable signage, e.g. in Braille for people with a visual impairment
-access to adapted seating and spaces for elevated wheelchair viewing
53
What are the daily responsibilities of workers in health and social care settings
-providing personal care including washing,feeding and toileting
-following policies and procedures in place in their work setting
-healing and supporting recovery
-enabling rehabilitation
54
Follewing policies and procedures in work settings
Policies and procedures are in place to:
• ensure the health and safety of service users and health and social care workers
• support the day-to-day routines of service users
• enable the needs and preferences of service users to be met
• promote independence among service users.
55
Identifying discrimination
Identifying discrimination
Discrimination is where someone:
• is treated unfairly because of who they are
• is treated unequally because of who they are
• experiences prejudice that has been put into practice.
56
What are the two types of discrimination
Direct discrimination: treating someone worse, differently or less favourably because of their characteristics. Examples include harassment (e.g. receiving abusive comments)
Indirect discrimination: when an organisation's practices, policies or rules have a worse effect on some people than others. An example is pregnancy and maternity discrimination, if pregnant women or new mothers are treated unfairly or are disadvantaged.
57
Examples of anti-discriminatory practice in health and social care
-leaflets on n many languages
-access to buildings
-policies such as anti-bullying in schools
-longer appointments for people with learning disabilities
58
The Equality Act 2010
The Equality Act 2010 protects people from discrimination by:
-employers
-health and care providers, such
as hospitals and care homes
-schools, colleges and other education providers
-transport services, such as buses, trains and taxis
-public bodies such as government departments and local authorities.
59
What are the characteristics protected by the Equality by the Equality ACT 2010
Age
Sexual orientation
Race
Disability
Religion and beliefs
Pregnancy and maternity
60
Health and social care professionals must challenge discrimination
Health and social care prosessioned sian
Professionals should always challenge discrimination, whether it is based on a person's characteristics or background (direct discrimination) or caused by an organisation's policies and procedures that do not adapt to meet needs (indirect discrimination).
For example:
(-Doctors should consult patient notes to check the patient's preferred language and preferred methods of treatment.
-Nurses should ask whether the patient prefers a male or female nurse.
-Social workers should advise on actions the service user can take to address any discrimination they experience.
-Occupational therapists should help people to live independently by ensuring appropriate kitchen equipment for different cultures (e.g. a wok and chopsticks might be preferred).
Professionals must treat each person with respect and respond appropriately to individual needs.
61
What does empowerment mean
Empowerment means giving individuals information and support so they can take informed decisions and make choices about their lives in order to live as independently as possible.
62
Examples of empowering service users
-giving individualized care
-promoting independence
-promoting users rights, choices and wellbeing
63
What are rights ?
What are rights?
Rights are entitlements that everyone should receive. People's rights are protected by the laws of the UK such as the Human Rights Act 1998 and the Equality Act 2010.
64
Key rights examples
Dignity
Privacy
Independence
Equality
65
What are the possible risks in care
E) Abuse by other service users and/or staff.
E) Inadequate supervision of facilities, such as
bathrooms.
E) Inadequate supervision of support staff, for
example when moving patients.
€ Lack of illness prevention measures, such as clean toilets, hand-washing facilities and safe drinking water.
€) Infection due to lack of clean facilities and equipment.
€ Inadequate control of harmful substances.
e) Lack of properly maintained first-aid facilities
66
Managing risks in care
-Using risk assessments to identify possible sources of harm, assess the likelihood of them causing harm and to minimise the chance of harm.
-Staff training to manage risks
-Clear codes of practice which are familiar to all staff, including safeguarding and control of harmful substances.
-Appropriately qualified staff.
-Ensuring all staff have Disclosure and Barring
Service (DBS) clearance.
-Regular and evidenced checks of facilities and provision of safe drinking water.
-Availability of protective equipment and knowledge of infection control procedures.
-Procedures for reporting and recording accidents, incidents and complaints.
-Provision of maintained first-aid facilities.
67
Reports and complaints procedures
Accidents and incidents which happen in health and social care settings must be reported so that appropriate action can be taken. Complaints procedures must also be followed.
68
What are the stages of reporting in incident’s and accidents
Detect incident or accident.
Record incident or accident.
Report incident or accident to relevant person.
Classify incident or accident according to type and severity.
Prioritise issues for appropriate actions.
Propose preventative measures.
Implement changes to working practices.
Monitor effectiveness of changes in preventing future incidents.
69
What are the barriers to incident reporting
• The incident or accident is seen as not important at the time.
• The incident form is too long or requires too
much detail.
• Care staff have other, more pressing, duties.
• Staff may not know about reporting procedures.
• It may be difficult to access the person who needs to receive the incident/accident report.
• There may be pressure from managers not to report incidents and accidents.
70
Problems with evidence
Problems with evidence
Common problems with evidence in reports include:
© inconsistent witness statements
•lack of detail in statements
poor recall of events
© written evidence that conflicts with other types of evidence, e.g. from CCTV or voice recordings
low standard of written English.
71
What are the 4 key points about complaints procedures
-All care settings must have them in place.
-All care settings must enable service users to access and use them.
-They are checked when care providers are inspected.
-they can lead to service improvements
72
What are the rights to complain
The right to complain
Service users have the right for:
• complaints to be dealt with within an appropriate time frame
• complaints to be taken seriously
• full and thorough investigations of concerns raised
• information about the outcomes of investigations into their complaints.
73
What is The Day a Protection Act 2018
The Data Protection Act 2018 controls how personal information is used by organisations, businesses or the government and contains specific guidance on the General Data Protection Regulation (GDPR). Data must be:
• used fairly and lawfully
• used for limited, specifically stated purposes
• used in a way that is adequate, relevant and not excessive
• accurate
• kept for no longer than is necessary
• handled according to people's data protection rights
kept safe and secure.
74
Examples of some of the data that an employer in health and care can keep about their employees
Gender
Date of birth
Emergency contact details
Address
Name
Details of any known disability
Employment history and work experience
75
How is confidentiality ensured
now is conriGenuallty casusure:
© by appying the requirements of the Data Protection Act 2018, which contains spen
the General Data Protection Regulation (GDPR)
O By adhering to legal and workplace requirements specitted by codes of practice in
care settings
By securely recording, storing and retrieving medical and personal information
© By maintaining confidentiality to safeguard service users
© By following appropriate procedures where disclosure is legally required
By respecting the rights of service users where they request non-disclosure or
their personal information.
76
What does confidentiality mean
Key term
Confidentiality in health and social care settings means restricting access to information about a service user to individuals who are involved in their care, unless permission to disclose the information is given by the service user.
77
What does safeguarding mean
Safeguarding
Maintaining service-user confidentiality is part of safeguarding practice, so that the clients are protected from harm and abuse and their health and wellbeing is promoted.
78
What is data storage
Data storage
These methods of data storage are covered by the Data Protection Act 2018, which contains specific guidance on the General Data Protection Regulation (GDPR):
• computers, tablets and mobile phones
• social media
• written, paper records
• photographs.
79
Accountability to professional bodies
Professional bodies regulate the people who work with n health and social care settings
80
Example of professional bodies
In England
• The Nursing and Midwifery Council (NMC)
• The Royal College of Nursing (RCN)
• The Health and Care Professions Council
(HCPC)
• The General Medical Council (GMC)
81
Reputation of workers
People who work in health and social care settings have to follow the regulations set out by the professional bodies which regulate services in their sector. This means that workers must:
(V follow codes of professional conduct © be familiar with and able to apply current codes of practice
( ensure that revalidation procedures are followed, e.g. nurses have to make a health and character declaration in order to be registered
( follow procedures for raising concerns (whistleblowing).
82
What does regulation mean
Key terms
A regulation is a law which sets the standard of professional conduct required of people who work in health and social care settings.
Regulations are mandatory. This means that they must be followed by law.
83
Examples of safeguarding
Ensure effective procedures for reporting accidents and incidents
-Ensure effective control and disposal of harmful substances
-Ensure effective procedures for reporting accidents and incidents
-In hospital, make sure all equipment is sterile
84
Safeguarding children
Health and social care workers should:
• protect children from maltreatment
• follow their organisation's safeguarding policies for protecting children and the actions to take if a child discloses abuse
• prevent impairment of children's health and development
• protect children from infection
• ensure children grow up in
circumstances that are consistent with the provision of safe and effective care
• take action to enable children to have the best outcomes.
85
Local safeguarding children board
Local Safeguarding Children Board
The Children Act 2004 requires every local authority to have a Local Safeguarding Children Board (LSCB).
The job of the LSCB is to:
make sure everyone understands how important it is to keep children safe
make sure that all the agencies that are part of the LSCB are doing the best job © report to the Department of Health look into cases where children are badly hurt or
have died
keep a check on information about child deaths give advice to all agencies listen to children's views and ideas
hold discussions to find out what people think
about children's issues.
86
Safeguarding adults
afeguarding adults
he Care Act 2014 introduced new safeguarding duties for cal authorities where they provide care for adults. These clude:
making enquiries where there is a safeguarding concern hosting safeguarding adults boards carrying out safeguarding adults reviews
arranging for the provision of independent advocates leading a multi-agency local adult safeguarding system.
87
What is working in partnerships
This involves multidisciplinary working in order to ensure that service users get the care and support they need
88
Why is partnership important?
-improves the lives of vulnerable adults and children
-means service users don't have to give the same information to different health and social
care workers
-improves information sharing between professionals
-improves the efficiency of the care system as a whole (joined-up working)
89
What are the difficulties of parterships
-failure to communicate information between services, for example, between social workers and the police in cases where children are in danger
-lack of coordination of health and social care services, so people do not receive the care they need or experience duplication
-delayed discharges from hospital, mainly of older people; for example, when a patient cannot leave hospital because there is no available support in the community
-health and social care providers with different
IT systems that cannot communicate with each other
4) cuts in funding that prevent effective partnership working.
90
What is a holistic approach
Takes account of a persons wider needs like
Physical
Intellectual
Emotional
Social
Cultural
And seeks to meet these needs to promote health and well-being
91
What are the advantages of holistic approach
Care is more personalized
-Other issues which contribute to the individuals I’ll health such as stress or poor housing which mean it might be identified and addressed
-getting viewed as a “whole person’ not a medical problem can improve an individuals general health and wellbeing
92
What are the disadvantages of holistic approach
-most people only want their particular illness or symptom treated
-generally, doctors do not look for other issues during diagnosis
-health and social care workers are not employed or skilled to manage all aspects of an individual's needs.
93
What do advocacy allow people to do ?
express their views and concerns, so that they are taken seriously
-access information and services
-defend and promote their rights and responsibilities
-explore choices and options.
94
What is internal monitors
Where health and social care workers must follow the codes of practice and policies in the settings where they work
95
What are the internal monitors roles of a doctor
They are medical consultants who oversee diagnosis , investigation and treatment
96
What are the internal monitors roles of a healthcare assistant
To help qualified nurses to meet care needs
97
What is whistleblowing
It can take place in both social care and health settings. It helps to maintain best practice
98
What happens when whistleblowing policies are not followed
-bad practice could continue,harming individuals
-there will be more complaints from service users or their representatives
-staff may leave or perform less well
99
How do organizations externally carry out their roles
They use codes of practice and regulations to govern how health and social care workers carry out their roles
100
What is a inspections and does it cover
They are external bodies monitor services including through inspections they cover
-analysis of internal data and trends e.g health outcomes
-investigation of complaints
-observation of service delivery
-interviews with staff
101
What is the criminal investigations
Are pursued where sexual,physical,financial or emotional abuse is suspected
Have to take account of safeguarding
Follow referrals from individuals who suspect that a crime has been committed
102
What is the Public sector service
This is the part of the economy that provides essential government services
103
What is the health public bodies for public sector
NHS foundation trust and GP services who provide NHS services for adults and children
104
What is the social care public bodies for public sector
Local authorities (councils) are public sector organizations which provide social care services to adults and children
Like
Help in the home
Support for caters
Financial support
105
What does commissioning mean
-planning service specification like what services will consist of
-agreeing service procurement like the process of obtaining the necessary services
-monitoring delivery/continuous quality assessment like checking that the services provided meet the needs of service users
106
What is primary care
They provide the first point of contact such as a GP who gives access to day to day services for patients
Other examples include
Dental practices
High street pharmacies
107
What do NHS foundation do
Run hospitals
Provide mental health services
Provide community health services
Provide children’s health services
108
What is a hospital
A hospital is a healthcare setting where patients receive treatment from specialized staff and equipment
109
What is a daycare unit
Daycare units
Staff in daycare units may provide patients with an assessment of their health needs.
• Surgery and other medical procedures may be carried out in daycare units.
• They usually provide services which meet the health needs of older people, people with mental ill health or people with learning disabilities, and can also provide respite care.
• Daycare units can be part of the NHS but some are privately run or are provided by charities.
110
What are secondary and specialist
Secondary care and specialists
Secondary care services are usually provided to referred patients by medical specialists. Secondary care is centralised and usually takes place in hospitals.
Here are some examples of specialists who provide secondary care:
• Cardiologists: treat diseases and illnesses of the heart and blood vessels.
• Urologists: treat diseases and illnesses of the urinary tract.
• Orthopedic surgeons: treat injuries to, and disorders of, the skeletal system.
• Radiologists: treat illness using x-rays,
MRI scans and other medical imaging techniques.
111
What is hospice care
Hospice care
Hospice care is provided in a range of settings, not just in hospice buildings. These settings include day services, care homes and, most often, people's own homes.
112
What do hospice staff do
What hospice staff do
The aim of hospice care is to improve the lives of people who have a terminal illness that cannot be cured. Staff in hospices:
• take care of people's physical, intellectual, emotional and social needs (PIES)
• aim to control the pain and other symptoms experienced by the patient through palliative care
• support carers, family members and close friends, both during a person's illness and during bereavement, after the person has died and family and friends are grieving.
113
What is palliative care
Palliative care
Palliative care is offered to people towards the of be
end of their lives. It:
• is a multidisciplinary approach to specialised medical care for people with serious illnesses
• is active and holistic
• focuses on providing patients with relief from symptoms and pain, and the physical and mental stress of a serious illness
• regards as paramount the management of pain and other symptoms, and provision of psychological, social and spiritual support.
114
What is the goal of palliative care
Quality of life
The goal of palliative care is to achieve the best quality of life for patients and their families.
Palliative care aims to:
© affirm life and help people to regard dying as a normal process © offer support to help patients live as actively as possible until their death
© help relatives cope during the patient's illness and their own bereavement.
115
What is residential care
Residential care settings offer a service to people who are unable to look after themselves and who don't have family members to look after them at home. Most people in residential care receive pers care but some also need healthcare.
