Unit 2

Question 1

GP

Answer 1

• Provide preventative care
• Diagnose illnesses
• Discuss treatment plans
• Prescribe medication

Question 2

Doctors (Consultants)

Answer 2

Senior doctors who specialise in a particular area
- Cardiologist
- Psychiatrist
- Oncologist
- Paediatrician
- Geriatricians

Question 3

Types of Nurses

Answer 3

• Adult Nurses
• Mental Health Nurses
• Paediatric Nurses
• Learning Disability Nurses
• District Nurses
• Neonatal Nurses

Question 4

What is a health visitor?

Answer 4

Work with children aged 0-5 years
- Offer support on health issues/minor illnesses
- Advice on feeding
- Routine checks on child’s development

Question 5

What is a midwife?

Answer 5

Support women throughout their pregnancy providing antenatal and postnatal care

Question 6

What’s a healthcare assistant?

Answer 6

• take and record patients temperature, pulse, and weight
• toileting, washing, dressing (personal care)

Question 7

Adult services?

Answer 7

• 18+
• Work with people who have disabilities/ mental health problems/ learning difficulties

Question 8

Children and young peoples services

Answer 8

• Work with children with disabilities or those at risk of harm, young people leaving care, and young people at risk of being in trouble with the law
• Ensure children are kept safe from abuse

Question 9

Occupational Therapists?

Answer 9

• Observe daily routine and provide advice and support to clients on specific activities that will help them overcome barriers to live an independent life

Question 10

Youth workers?

Answer 10

• 11-25 years
• Support young people to reach their full potential
• Deliver programmes regarding smoking, drinking
• Work with parents to support the health development of their children

Question 11

Care Assistants?

Answer 11

Help with personal care, routine health checks, keep client records and care plans up to date, support clients to partake in physical or social activities

Question 12

Care Managers??

Answer 12

• Care managers have a key leadership role within residential care settings
• They must ensure the setting run smoothly
• Ensure they have suitable staff and management teams in place
• Manage budgeting and ensure service users receive the correct care in line with the standards required by the sector

Question 13

Support Workers?

Answer 13

• Refer to relevant healthcare providers
• Provide physical support
• Provide emotional support

Question 14

Name some policies

Answer 14

• Health and Safety
• Equality and Diversity
• Medication
• Safeguarding
• DBS Checks
• Complaints

Question 15

What is rehabilitation?

Answer 15

To enable a person to recover from an accident or a serious illness and to live as far as possible an independent lifestyle

Question 16

Name some assistive technology

Answer 16

• Adapted computer computers to meet the needs of visually impaired
• Availability of signers and other communicator for people with the hearing impairment
• Ensure wheelchair access
• Additional time in examinations
• Large text for people with poor vision
• Additional time in appointments

Question 17

What is personal care and who provides it?

Answer 17

Personal care is to maintain someone’s physical well-being examples of this include preparing meals toileting dressing, washing and grooming.
This care is provided by:
– Domiciliary care
– Care assistants
– Healthcare assistants

Question 18

What are some religious needs and adaptations?

Answer 18

– Muslims and Hindus prefer to wash in running water
– Muslims and Hindus often prefer to use a bidet
– Sikhs do not normally cut their hair
– Hindus and Muslims would strongly prefer to be treated by somebody of the same sex
– Vegetarians do not eat fish meat or meat based products
– Vegans do not eat any meat or animal related products
– Muslims and Jewish people do not eat pork and they require their meat to be killed and prepared for consumption in a particular way Muslims eat halal products and Jewish people eat kosher foods
- Hindus and sikhs do not eat beef
- People with coeliac disease require a gluten-free diet
– Other people have specific allergies
– Provide facilities for prayer
– Celebrate all religious holidays
– Provide information in various languages

Question 19

what are some specific responsibilities of people who work in health and social care settings?

Answer 19

– Promoting anti-discriminatory practice
– Empowering individuals
– Ensuring the safety of staff
– Maintaining confidentiality and privacy
– Promoting good communication between carers

Question 20

empowering individuals

Answer 20

– Promoting individualised care
patients will be fully involved in discussions about the planning of their care
– Promoting and supporting individuals right to dignity and independence
– Promoting active support consistent with the beliefs, cultures and preferences of service users
– Advocacy

Question 21

dealing with conflict

Answer 21

– Being involved in care planning by teaching someone skills to deal with conflict
– Stay calm as to not make the conflict worse
– Never resort to aggressive behaviour
– Listen carefully and positively encourage someone to deal with the conflict
– Act as an advocate for someone so their views are expressed when dealing with the conflict

Question 22

risk assessments

Answer 22

employers must undertake risk assessments to identify risk risks and hazards. Appropriate actions should then be taken to reduce harm injury to staff or service users.

Question 23

Control and disposal of substances harmful to health (COSSH)

Answer 23

hazardous waste should be disposed of properly.

Question 24

reporting and recording accidents and incidents (RIDDOR)

Answer 24

when working professionals must report particular illnesses, diseases and serious accidents. These are called notifiable deaths, injuries or diseases and are covered by RIDDOR. notifiable illnesses include: diphtheria, food poisoning, rubella, tuberculosis,

notifiable incidents include: broken bones, serious burns, and death.

Question 25

complaints procedures

Answer 25

all complaints must be recorded because this will help the setting to improve

Question 26

Multi-disciplinary working

Answer 26

- professionals are required to work together as a multi-disciplinary team - benefits: • Sharing knowledge from different areas of expertise(1)in order to provide holistic care(1). • ensure joined up working(1)so there are no gaps in care(1). • regular meetings(1)to ensure better and more effective communication between all professionals(1). • access to a variety of professionals(1) provides individualised care- professionals from different areas of expertise using expert knowledge to support the individual(1) - drawbacks: • Miscommunication • Differing opinions can lead to a delay in care • Having lots of professionals opinions could lead to the service users opinion not being considered

Question 27

monitoring the work of people in health and care settings

Answer 27

line management: monitoring by senior members of staff and if staff performance falls short, it will be the line manager’s responsibility to address the issues with staff external inspection by relevant agencies : Health and care provision is inspected by the care quality commission (CQ) whistleblowing: A member of staff is aware that the quality of care at their workplace is poor and reports this to a senior member of staff or the media to bring about change Service user feedback: regular meetings for service users to report concerns, a committee that represents all service users, a suggestions box, request a private meeting meeting with a manager or governor of assessing, service uses report in good practice or areas of concern to the external agencies criminal investigations: in extreme circumstances, such as cases of sexual, physical, financial, or emotional abuse the police may investigate

Question 28

why do we monitor work?

Answer 28

highlight strengths (1) Identify areas of concern (1) improve service provision (1)

Question 29

Sectors in health and social care services

Answer 29

The public sector – financed and managed by the government and primarily funded by taxation The private sector – • managed by commercial companies funded by fees paid directly by service users payments or from health insurance companies. • work in private schools, nursery and preschool services, hospitals, domiciliary daycare services, residential nursing homes, and mental health services The voluntary sector – • Funded by charitable donations, but government departments may pay sometimes • Managed by independent bodies are not run for personal profit usually • use volunteers and are managed independently of central government or local authorities

Question 30

The range of settings that provide health and care services

Answer 30

– Hospitals (within hospitals, clinical departments are organised according to medical specialty) - Daycare centres (for specific clientele such as older people or people with disabilities/ provides a stimulating and supportive environment) – Hospice care (improve quality of life for people with incurable illnesses) – Residential care (24 hour care which cannot be provided in clients own home) – Domiciliary care (home care) – The workplace (aims to keep workforce fit and healthy)

Question 31

ways organisations represent the interests of service users

Answer 31

- charities • Provide information • Fundraising to finance services offered • Advocate for people with a sensory disability to reduce stigma discrimination • Provide equipment for those who cannot afford to buy it - providing an advocacy service - Complaints policies - whistleblowing policies