UNIT 2

Question 1

What does a person-centred approach to care mean?

Answer 1

Putting the individual at the heart of their own care

Question 2

What is the primary action professionals take in a person-centred approach?

Answer 2

Listen to what the person wants and consider their needs

Question 3

In a person-centred approach, how are individuals involved in their care?

Answer 3

Involved in planning their care

Question 4

True or False: A person-centred approach allows professionals to make decisions for the individual.

Answer 4

False

Question 5

Fill in the blank: A care home resident who prefers to shower in the evening rather than the morning should have this _______ respected.

Answer 5

[choice]

Question 6

What are the different types of individual needs mentioned?

Answer 6

Physical, emotional, social, cultural

Each type of need may require different approaches in care.

Question 7

What does good care involve?

Answer 7

Recognising and meeting individual needs

This includes adapting care to suit the specific requirements of each individual.

Question 8

Fill in the blank: A hospital patient with a visual impairment may need information in _______ or braille.

Answer 8

large print

Question 9

True or False: Meeting individual needs is not crucial in providing good care.

Answer 9

False

Question 10

How might a hospital adapt information for a patient with a visual impairment?

Answer 10

By providing information in large print or braille

This adaptation ensures that the patient can understand their treatment.

Question 11

What does empowerment mean?

Answer 11

Giving people control over their own lives and decisions.

Question 12

In care settings, what does empowerment involve for a person with a disability?

Answer 12

Ensuring they have the right equipment to live independently.

Question 13

How can empowerment be demonstrated for a young person in foster care?

Answer 13

Encouraging them to express their views about where they want to live.

Question 14

What feelings do people experience when they feel empowered?

Answer 14

They feel valued and respected.

Question 15

What must health and social care services be for everyone?

Answer 15

Easy to use

This applies regardless of background, disability, or location.

Question 16

What is one way to make services accessible for wheelchair users?

Answer 16

Having ramps and lifts

This facilitates easier access to services.

Question 17

What service can be provided for people who don’t speak English?

Answer 17

Interpreters

This helps ensure effective communication in healthcare settings.

Question 18

What can be offered to individuals who cannot travel to appointments?

Answer 18

Home visits

This allows care to be provided in a more accessible manner.

Question 19

Why is it important to make health and social care services accessible?

Answer 19

To ensure that no one is excluded from the care they need

Accessibility is crucial for equitable healthcare.

Question 20

What is a system of redress?

Answer 20

A system that allows people to complain if treated unfairly or not received entitled care.

Question 21

What can a patient do if denied treatment without a good reason?

Answer 21

They can challenge the decision through a complaints process.

Question 22

Why is a system of redress important?

Answer 22

It ensures that mistakes or poor treatment can be corrected.

Question 23

Fill in the blank: A system of redress allows people to _______ if they feel they have been treated unfairly.

Answer 23

[complain]

Question 24

True or False: A system of redress only applies to patients who have received care.

Answer 24

False

Question 25

What must health and social care professionals follow to work safely and fairly?

Answer 25

Specific rules and procedures ## Footnote These guidelines help professionals understand expectations and protect both staff and service users.

Question 26

Why are guidelines important for health and social care professionals?

Answer 26

They help understand expectations and protect both staff and service users ## Footnote Guidelines ensure safety and fairness in practice.

Question 27

What is an example of guidelines that a social worker must follow?

Answer 27

Strict safeguarding guidelines ## Footnote These guidelines are designed to protect children from harm.

Question 28

Fill in the blank: Health and social care professionals must follow _______ to ensure safety.

Answer 28

[specific rules and procedures]

Question 29

True or False: Guidelines for health and social care professionals are optional.

Answer 29

False ## Footnote Guidelines are mandatory to ensure safe and fair practice.

Question 30

What helps improve the quality of care people receive?

Answer 30

Rules, training, and monitoring ## Footnote These elements create a framework for consistent and high-quality care.

Question 31

What is an example of regular staff training mentioned?

Answer 31

Dementia care training ## Footnote This training focuses on understanding and supporting elderly residents with memory loss.

Question 32

How does high standards of care impact patients?

Answer 32

Leads to better, safer, and more respectful care ## Footnote High standards ensure that care is not only effective but also considerate of patients' dignity.

Question 33

True or False: Regular staff training is unnecessary for improving care quality.

Answer 33

False ## Footnote Regular training is essential for maintaining high care standards.

Question 34

Fill in the blank: _____, training, and monitoring help improve the quality of care.

Answer 34

[Rules] ## Footnote These components are crucial for establishing standards in healthcare.

Question 35

What must care settings have in place to protect staff and service users?

Answer 35

Policies to create a fair, safe environment ## Footnote This includes various specific policies addressing different aspects of care.

Question 36

What is the purpose of the Bullying Policy?

Answer 36

To ensure that bullying is not tolerated among staff or service users ## Footnote This policy aims to foster a respectful workplace.

Question 37

What does the Confidentiality Policy protect?

Answer 37

People's personal information from being shared without consent ## Footnote This is crucial for maintaining trust in care settings.

Question 38

What is the aim of the Equal Opportunities Policy?

Answer 38

To ensure everyone is treated fairly, regardless of background ## Footnote This policy promotes inclusivity and diversity.

Question 39

What does the Data Handling Policy ensure?

Answer 39

That personal records are stored and shared securely to protect privacy ## Footnote This includes sensitive information like medical histories.

Question 40

What legislation must organisations comply with when hiring staff?

Answer 40

Equality Act 2010 ## Footnote The Equality Act 2010 makes it illegal to discriminate based on various characteristics.

Question 41

What characteristics are protected under the Equality Act 2010?

Answer 41

* Race * Gender * Disability * Religion * Other characteristics ## Footnote Employers must not discriminate against applicants based on these characteristics.

Question 42

What must employers focus on when evaluating job applicants?

Answer 42

Skills and experience ## Footnote Employers must treat all applicants fairly and not base decisions on personal characteristics.

Question 43

True or False: It is legal for employers to discriminate based on gender when hiring.

Answer 43

False ## Footnote The Equality Act 2010 prohibits discrimination based on gender.

Question 44

Fill in the blank: The Equality Act 2010 makes it illegal to discriminate based on _______.

Answer 44

[various characteristics] ## Footnote This includes race, gender, disability, and religion.