Unit 2 End Of Year Flashcards
(11 cards)
1
Q
HRM (Human resource management)
A
The strategic approach to managing people to help the business achieve its objectives
2
Q
Key HR functions
A
- Recruitment and selection
- Training and development
- Appraisal (performance management - giving feedback and goals etc)
- Dismissal and redundancy (managing how employees leave firm)
- Compliance with employment law
- Workforce planning (forecasting further staff needs to match goals)
3
Q
Changes in HRM are due to:
A
- Globalisation
- technological advancement
- changing demographics (e.g. aging population)
- greater employee flexibility
4
Q
Organisational charts
A
Visual diagrams showing internal structure, including levels of authority and communication lines
5
Q
Financial motivation methods
A
- wages/salaries
- piece rate (paying employees based on number of units they produce)
- commission
- profit-related pay
- bonuses
- fringe benefits (e.g. company car)
6
Q
Non financial motivation methods
A
- Job Enrichment (making a job more meaningful and more responsibility)
- job rotation (moving workers between departments or tasks)
- job enlargement (increased task variety)
- empowerment (more decision making power for employees)
- teamwork
- recognition
7
Q
Trade unions
A
Represent workers to negotiate with employers (e.g. pay)
8
Q
Conflict resolution methods
A
- Negotiation - direct between workers and management
- conciliation - third party helps resolve
- arbitration - third party makes binding decision
- industrial action - strikes etc
9
Q
Employer tactics
A
- Lockouts - temporary enclosement of workplace
- dismissal - when employee is fired
- threat of relocation or outsourcing
10
Q
Ethical considerations
A
- fair treatment
- non discrimination
- whistleblowing (workers report concerns)
- safe working conditions
- living wages
11
Q
Employee representation
A
- work councils
- employee associations
