unit 3 aos 2

Question 1

1st stage Maslow’s hierarchy

Answer 1

Physiological needs

Question 2

2nd stage Maslow’s hierarchy

Answer 2

Safety needs

Question 3

3rd stage Maslow’s hierarchy

Answer 3

Social needs

Question 4

4th stage Maslow’s hierarchy

Answer 4

Self esteem needs

Question 5

5th stage Maslow’s hierarchy

Answer 5

Self actualisation

Question 6

How can a manager achieve physiological needs

Answer 6

living wage, reasonable conditions

Question 7

how can a manager achieve safety needs

Answer 7

complying with oh&s laws, offering long term contracts for job security

Question 8

how can a manager achieve social needs

Answer 8

organising activities for employees, open workplaces

Question 9

how can a manager achieve self esteem needs

Answer 9

promotion, recognition and rewards

Question 10

how can a manager achieve self actualisation

Answer 10

challenging work, freedom for creative expression

Question 11

What does Locke and Latham’s goal setting theory state

Answer 11

individuals and teams are more motivated, focussed and work better when working to achieve a set goal

Question 12

1st principle of Locke and Latham’s theory

Answer 12

Clarity

Question 13

2nd principle of Locke and Latham’s theory

Answer 13

Challenge

Question 14

3rd principle of Locke and Latham’s theory

Answer 14

Commitment

Question 15

4th principle of Locke and Latham’s theory

Answer 15

Feedback

Question 16

5th principle of Locke and Latham’s theory

Answer 16

Task complexity

Question 17

SMART goals

Answer 17

Specific
Measurable
Achievable
Realistic
Time Bound

Question 18

what are the 4 drives of the four drive theory

Answer 18

Drive to Acquire
Drive to Bond
Drive to Comprehend
Drive to Defend

Question 19

What can activate the drive to acquire

Answer 19

Money, rewards, promotion

Question 20

what can activate the drive to bond

Answer 20

Interacting with friends and family, being part of a team

Question 21

what can activate the drive to comprehend

Answer 21

training and development, job rotation

Question 22

what can activate the drive to defend

Answer 22

when there are consequences involving:
- lost opportunity
- loss of money
- loss of public regard

Question 23

What are the 5 motivation strategies

Answer 23

Performance related pay
Career advancement
Investment in training
Support
Sanction

Question 24

what are the two types of training

Answer 24

on the job and off the job

Question 25

on the job training methods

Answer 25

coaching, role modelling, apprenticeship, planned work activity and planned job rotation

Question 26

off the job training methods

Answer 26

information presentation style, information processing style, simulations, role plays

Question 27

4 performance management strategies

Answer 27

Management by objectives Appraisals Self evaluation Employee observation

Question 28

2 types of voluntary termination

Answer 28

resignation and retirement

Question 29

2 types of involuntary termination

Answer 29

redundancy, dismissal

Question 30

what entitlements does an employer owe to an employee who leaves a business

Answer 30

pay still owing pay out for accrued annual leave pay out for long service leave entitlements redundancy payments(only if made redundant)

Question 31

who are the 5 workplace relations stakeholders

Answer 31

Employees Employers(including HR managers) Trade unions Employer associations Fair Work Commission

Question 32

what is an award

Answer 32

A legal document that outlines the minimum pay rates and entitlements of employees within a particular industry

Question 33

what are the 11 minimum entitlements of the National Employment Standards

Answer 33

Max weekly hours Requests for flexible working arrangements Offers and requests to convert from casual to permanent employment Parental leave and related entitlements Community service leave Long service leave Public holidays Notice of termination and redundancy pay Fair Work Information Statement(FWIS) and Casual Employment Information Statement(CEIS)

Question 34

What are collective agreements

Answer 34

A collective agreement is a workplace agreement between an employer and a group of employees. Collective agreements are reached via the process of enterprise bargaining.

Question 35

What is an individual flexibility agreement

Answer 35

All collective agreements have a flexibility clause that permits individual employees to seek alternative arrangements for their conditions and entitlements

Question 36

What is an individual employee contract

Answer 36

An individual can negotiate and sign a legal contract with their employer regarding wages and conditions. Most common for highly paid employees.

Question 37

Steps of dispute resolution

Answer 37

Negotiated outcome Mediation Conciliation Arbitration

Question 38

When is industrial action protected

Answer 38

when a new enterprise agreement is being negotiated

Question 39

steps to follow when seeking protected industrial action

Answer 39

apply to the FWC then have a ballot conducted by a Australian Electoral Commission to see if there is sufficient support

Question 40

forms of industrial action

Answer 40

Passive resistance Work to rule Boycott Stop-work meeting Picket line , Strike Lock out