Unit 3 AOS 2: Managing Employees (B) Flashcards
(52 cards)
1
Q
What is training?
A
- Process of increasing knowledge and skills of an employee to help them perform more effectively and efficiently in their role
2
Q
What is on the job training?
A
- Training conducted in a normal workplace environment
- Often while performing their actual job
3
Q
Examples of on the job training?
A
- Coaching (being taught by an existing employee how to perform the job)
- Mentoring (watching an existing employee perform their job and learning from their experience)
- Job rotation (completing a number of jobs in a field of the business)
- Job shadowing (following an experienced worker for a few days to see watching what they do and how)
4
Q
Advantages of on the job training
A
- More cost effective
- Learning knowledge directly related to the job
- Producing goods/services which adds to the business’ productivity
5
Q
Disadvantages of on the job training
A
- Quality of trainer can vary (may not be very experienced)
- Poor habits can be passed on
- If an employee has to train someone their job may not be getting done
6
Q
What is off the job training?
A
- Training conducted in a place away from the workplace
e. g. - Conferences
- Lectures
- Simulations
7
Q
Advantages of off the job training?
A
- Learns from specialists with vast experience
- Less likely to be distracted by colleagues
- Develop broader social networks
8
Q
Disadvantages of off the job training?
A
- More expensive form of training
- Lost working time as employee is away from work
- May not be able to integrate skills
9
Q
What are business objectives?
A
- Increase market share
- Make a profit
- Fulfil a market need
- Meet shareholder expectations
10
Q
What are employee objectives?
A
- Make an income
- Career advancement
- Develop skills
- Job security
11
Q
What is performance management?
A
- Process used to evaluate and improve individual and business performance
- Individual objectives should be aligned with business objectives
12
Q
What is management by objectives?
A
- Program where manager and employee collaboratively set clear objectives
- Objectives are set for employee’s and are aligned with business objectives
- Employee is evaluated against the set objectives and given feedback on their performance
13
Q
What is a performance appraisal?
A
- Measures employee performance, provides feedback and develops new objectives for employee
14
Q
What is self evaluation?
A
- Where an employee assesses their own performance
- Allows employee and manager to discuss performance
- Can highlight needs for training
15
Q
What is employee observation?
A
- Where an employee’s performance is evaluated by watching them in action
- Should be performed regularly
16
Q
What is termination?
A
- Ending of an employment contract where the employee stops working at the business
- During terminations it’s important employee is treated fairly and lawfully
- Can be voluntary and involuntary
17
Q
What is retirement?
A
- Employee decides to leave the workforce
18
Q
What are retirement entitlements?
A
- Entitled to 9.5% minimum superannuation
- Access superannuation when at retirement age
19
Q
What are transition issues of retirement?
A
- Counselling
- Lifestyle counselling
- Investment advice
20
Q
What is resignation?
A
- Employee voluntarily leaves the business (exit interview)
May be due to, - Change of career
- Better job offer
21
Q
What are resignation entitlements?
A
- Payment for completed work
- Business entitled to notice
22
Q
What is redundancy?
A
- When an employee leaves the business because their job is no longer needed
- Voluntary or involuntary
- Can be due to technological changes or if the business goes bankrupt
23
Q
What are redundancy entitlements?
A
- Redundancy package
- Time off to attend interviews
- Notice
24
Q
What are transition issues of redundancy?
A
- Counselling
- Career advice
- Financial advice
25
What is dismissal?
- Employee is terminated/fired due to unacceptable behaviour or performance
26
What is summary dismissal?
- Employee dismissed without warning for violating their employment contract
e. g. Theft, sexual harassment
27
What is on-notice dismissal?
- Employee not performing satisfactorily
| - Must be given notice and an opportunity to improve their performance
28
What are entitlements of dismissal?
- Full payment of work completed
29
What are transition issues of dismissal?
- Sensitivity and confidentiality should be used
30
What is unfair dismissal?
- When an employee has been dismissed in an unreasonable manner
31
What is workplace relations?
- Refers to relationship and communication shared between employees and their employer
- Especially in areas such as wages, employment conditions and workplace disputes
32
Goals of workplace relations?
- Employee's satisfied with wages/employment conditions
- Business can remain productive, competitive and profitable
- Disputes are minimised/resolved fairly
33
Key participants of workplace relations?
- FWC
- Employers Associations
- Unions
- Human Resource Manager
- Employee's
34
What is the Fair Work Commission?
- Australia's independent workplace relations tribunal
35
What is the role of FWC?
- Hearing unfair/unlawful dismissal
- Making changes to the Awards
- Approve workplace agreements
- Hearing/investigating bullying/harassment claims
36
What are the Employer Associations?
- Organisations that represent/offer advice to employers with workplace relations issues
e. g. New wage agreement, employee disputes
37
What is the Union?
- Organisations that represent/offer advice to employees with workplace relations issues
e. g. Offer advice to employees, negotiating new wage agreement, organise industrial action
38
What are Human Resource Managers?
- Responsible for managing relationship between employees and the business
39
What are Human Resource Managers roles?
- Recruiting employees
- Terminating employees
- Training
40
What are employees?
- Those that work in the business
41
What are employees roles?
```
- Work toward achievement of objectives
In terms of workplace relations,
- Negotiating of new agreements
- Voting on agreements
- Take industrial action if required
```
42
What are Awards?
- Provide pay rates and conditions of employment for a specific industry or occupation
- Created by FWC
43
What are Agreements?
- Contracts made at a business/enterprise between employer and employees about terms and conditions of employment
44
What is a strike?
- Employee's withdraw from labour
45
What is work to rule?
- Workers perform bare minimum required
46
What is stop work meeting?
- Employee's stop work to hold a meeting during work hours
47
What is lockout?
- Employer doesn't let employees into the workplace
48
What is protected industrial action?
- Action taken approved by FWC
49
What is unprotected action?
- Unlawful and damages can be sought
50
What are grievance procedures?
- Formal process
| - Employee can resolve matters relating to complaints about wages, conditions and disciplinary action
51
What is mediation?
- Independent third party
| - Help parties talk about issues and arrive at their own resolution
52
What is Arbitration?
- Both parties put their case forward to an independent third party who makes the final decision
