unit 3 comunication

Question 1

what is Vertical
Communication

Answer 1

Is communication up and down the hierarchy of
the business

Question 2

Horizontal
Communication

Answer 2

Occurs when workers at the same level communicate formally with each other

Question 3

what must make comunication good

Answer 3

 Accurate
 Up-to-date
 Relevant
 Presented in a form that the receiver understands

Question 4

Barriers to Effective Communication

Answer 4

Jargon – using language or abbreviations which are unfamiliar
Noise – distractions make the message
Delays
Too many people – to achieve accuracy,

Question 5

Consequences of Poor Communications

Answer 5

Low Efficiency
∙ Low Morale
∙ Decreased innovation
∙ Decreased productivity
∙ Mistakes

Question 6

what is an agenda

Answer 6

Agenda will detail:
1. Date od meeting
2. Time of meeting
3. Location of meeting
4. Attendees
5. Minutes of last meetng
6. Matters arising

Question 7

what are minites

Answer 7

when you take notes during the meating

1. Date
2. Apologies
3. Previous attendee’s minutes passed or
   amended

Question 8

what is social media

Answer 8

“Websites and applications that enable users to
create and share content or to participate in
social networking.”

Question 9

socail media examples

Answer 9

Social Media Examples
∙ Facebook
∙ Twitter
∙ LinkedIn
∙ Tumblr
∙ Instagram
∙ Pinterest
∙ YouTube
∙ Snapchat

Question 10

Social Media Impact on Communication within the Business

Answer 10

Advantages
Connecting
Speed
Advertising

Disadvantages
Information Overload
Competition
Negative Comments

Question 11

what are websites

Answer 11

“A website is a connected group of web pages with a
common domain name, usually maintained by one
person or organisation.”

Question 12

Website Impact on Communication within the Business

Answer 12

Advantages
∙ Can sell and advertise your product 24/7
∙ Can communicate with a wider audience
∙ No need to communicate face-to-face, no need for high street premises

Disadvantages
∙ Cost to construct / maintain / security the website
∙ Website Optimisation – your business can get lost in the vast amounts

Question 13

what is Intranet

Answer 13

“An intranet is a private network of an organization
internet technology.”

Question 14

Intranet Impact on Communication within the Business

Answer 14

Advantages
∙ Intranet is an easy, economical and fast way of communication within a business
∙ Intranet permits easier employee communications

Disadvantages
∙ The intranet exposes corporate information to the risk of loss of privacy and even unauthorised access
∙ Due to the easy of sharing information, the amount of emails may increase and pile up quickly, putting pressure on staff

Question 15

Video Conferencing

Answer 15

“Video Conferencing is a system by which many
computer users can communicate with each
other all at the same time using webcams over
the internet.”

Question 16

Video Conferencing Impact on Communication within the Business

Answer 16

Advantages
∙ Reduce costs – no need for expensive travel
∙ Reduced carbon footprint

Disadvantages
∙ Cost of equipment – high initial cost of the equipment required ∙ Reliant on internet speed – connectivity speed may cause break ups in sentences

Question 17

voice Over Internet Protocol

Answer 17

“Voice over Internet Protocol (VoIP) is a protocol for transmitting the
human voice in digital form over the
Internet or other networks as an
audiostream, instead of using traditional telephone
lines.”

Question 18

Voice Over Internet Protocol (VoIP) Examples

Answer 18

∙ Facetime
∙ Skype
∙ Teamspeak
∙ WhatsApp
∙ Viber
∙ WeChat

Question 19

Voice Over Internet Protocol (VoIP) Impact on Communication within the Business

Answer 19

Advantages
∙ Cost – calls made via the internet no telephone needed, usually cheaper than normal phone call especially long distance calls, some even free
∙ Easy to send documents - with VoIP, you can send large documents, videos and pictures to any contact using the included VoIP software.

Disadvantages
∙ Needs a good broadband connection
∙ VoIP calls over computers or mobile devices

Question 20

Email Impact

Answer 20

“A system for sending and receiving messages
electronically over a computer network.”

Question 21

Email Impact on Communication with the Business

Answer 21

Advantages
∙ Convenient - quick to send
∙ Can send 24/7 - person doesn’t need to be available to receive it ∙
∙ Cost – relatively cheap to send compared to posting letters ∙

Disadvantages
∙ Time consuming – it can a long time to read all emails and not all relevant
∙ Information overload – a lot of emails sent which are not necessary ∙

Question 22

Impact Digital Technology has on Business Communication

Answer 22

Advantages
∙ Enhanced quality / professional appearance
∙ Enhanced circulation / keeping everyone up-to-date

Disadvantages
Training costs – employees need to be trained or retrained ∙ Information overload – which can result in customers / employees switching off