Unit 3: Personal Qualities

Question 1

What are shoe standards?

Answer 1

Well fit and good support

Question 2

What are standards for personal hygiene?

Answer 2

• Daily shower

- clean undergarments and deodorant

Question 3

What are standards for nails?

Answer 3

Kept short and clean

Question 4

Why is it bad to have long nails?

Answer 4

They can tear gloves and transmit germs

Question 5

What should you do with your hair?

Answer 5

Hair should be pinned back

Question 6

Why should you not wear jewelry?

Answer 6

Jewelry can cause injury and transmit germs

Question 7

How should your make up be styled?

Answer 7

• attractive, no excessive make up

Question 8

Empathy

Answer 8

Being able to understand another persons feelings

Question 9

Honesty

Answer 9

Truthfulness and integrity

Question 10

Dependability

Answer 10

You must accept the responsibility required in your position

Question 11

Willingness to learn

Answer 11

Willing to learn and adapt to changes

Question 12

Patience

Answer 12

Tolerant and understanding

Question 13

Acceptance of criticism

Answer 13

Criticism is constructive and allows you to improve your work

Question 14

Enthusiasm

Answer 14

Enjoy your work and display a positive attitude

Question 15

Self-motivation

Answer 15

The ability to begin and follow through with a task

Question 16

Tact

Answer 16

Having the ability to say or do the kindest or most fitted thing in a difficult situation

Question 17

Competence

Answer 17

Qualified and capable of performing a task

Question 18

Responsibility

Answer 18

Being willing to be held accountable for your actions

Question 19

Discretion

Answer 19

Must always use good judgement in what you say or do

Question 20

Team player

Answer 20

Becoming and working as part of a team

Question 21

Leadership

Answer 21

The ability to encourage people to work together to achieve common goals

Question 22

Democratic leader

Answer 22

Encourages the participation of all individuals in decisions

Question 23

Laissez-faire leader

Answer 23

Believes in non interference in affairs of others, minimal rules

Question 24

Autocratic leader

Answer 24

maintains total rule, makes all decisions, and has difficulty sharing duties

Question 25

Stress

Answer 25

The body’s reaction to any stimulus and causes adjusting to a environment

Question 26

Problem solving method

Answer 26

1. Gather info
2. Identify problem
3. List possible solutions
4. Make a plan
5. Act on it
6. Evaluate results

Question 27

What is the 4 step method to Gain control of stress?

Answer 27

1. Stop
2. Breathe
3. Reflect
4. Choose

Question 28

What are some stress reducing techniques?

Answer 28

• relax
• meditate
• think positively
• talk with a friend

Question 29

Time management

Answer 29

A system of practical skills that allows an individual to use time effectively

Question 30

Long term goals

Answer 30

Accomplished in years or a lifetime

Question 31

Short term goals

Answer 31

Accomplished in days, weeks or months

Question 32

Name the factors that contribute to good health.

Answer 32

1. Diet
2. Rest
3. Excercise
4. Good posture
5. Avoid Alcohol and Drugs

Question 33

What is a barrier to communication?

Answer 33

Something that gets in the way of clear communication

physical disabilities, psychological attitudes

Question 34

What is nonverbal communication?

Answer 34

Facial expressions, body language and touch

Question 35

What is subjective observation?

Answer 35

Cannot be seen or felt

Symptom

Question 36

What is objective observation?

Answer 36

Can be seen or measured

Signs

Question 37

Why is feedback important in the communication process?

Answer 37

It can determine if the communication was successful