Unit 3: Personal Qualities Flashcards

1
Q

What are shoe standards?

A

Well fit and good support

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2
Q

What are standards for personal hygiene?

A
  • Daily shower

- clean undergarments and deodorant

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3
Q

What are standards for nails?

A

Kept short and clean

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4
Q

Why is it bad to have long nails?

A

They can tear gloves and transmit germs

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5
Q

What should you do with your hair?

A

Hair should be pinned back

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6
Q

Why should you not wear jewelry?

A

Jewelry can cause injury and transmit germs

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7
Q

How should your make up be styled?

A
  • attractive, no excessive make up
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8
Q

Empathy

A

Being able to understand another persons feelings

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9
Q

Honesty

A

Truthfulness and integrity

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10
Q

Dependability

A

You must accept the responsibility required in your position

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11
Q

Willingness to learn

A

Willing to learn and adapt to changes

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12
Q

Patience

A

Tolerant and understanding

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13
Q

Acceptance of criticism

A

Criticism is constructive and allows you to improve your work

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14
Q

Enthusiasm

A

Enjoy your work and display a positive attitude

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15
Q

Self-motivation

A

The ability to begin and follow through with a task

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16
Q

Tact

A

Having the ability to say or do the kindest or most fitted thing in a difficult situation

17
Q

Competence

A

Qualified and capable of performing a task

18
Q

Responsibility

A

Being willing to be held accountable for your actions

19
Q

Discretion

A

Must always use good judgement in what you say or do

20
Q

Team player

A

Becoming and working as part of a team

21
Q

Leadership

A

The ability to encourage people to work together to achieve common goals

22
Q

Democratic leader

A

Encourages the participation of all individuals in decisions

23
Q

Laissez-faire leader

A

Believes in non interference in affairs of others, minimal rules

24
Q

Autocratic leader

A

maintains total rule, makes all decisions, and has difficulty sharing duties

25
Stress
The body's reaction to any stimulus and causes adjusting to a environment
26
Problem solving method
1. Gather info 2. Identify problem 3. List possible solutions 4. Make a plan 5. Act on it 6. Evaluate results
27
What is the 4 step method to Gain control of stress?
1. Stop 2. Breathe 3. Reflect 4. Choose
28
What are some stress reducing techniques?
- relax - meditate - think positively - talk with a friend
29
Time management
A system of practical skills that allows an individual to use time effectively
30
Long term goals
Accomplished in years or a lifetime
31
Short term goals
Accomplished in days, weeks or months
32
Name the factors that contribute to good health.
1. Diet 2. Rest 3. Excercise 4. Good posture 5. Avoid Alcohol and Drugs
33
What is a barrier to communication?
Something that gets in the way of clear communication | physical disabilities, psychological attitudes
34
What is nonverbal communication?
Facial expressions, body language and touch
35
What is subjective observation?
Cannot be seen or felt | Symptom
36
What is objective observation?
Can be seen or measured | Signs
37
Why is feedback important in the communication process?
It can determine if the communication was successful