UNIT 4: culture Flashcards
(23 cards)
what is org culture
shared, implicit asusmptions about how to percieve think & react in the org environment
what are the 3 aspects of scheins model
Artifacts
Values
underlying basic assumptions
Which of the aspects of scheins model are conscious and which are unconscious
Artifact - Conscious
Values & Underlying Basic Assumptions = unconscious
what are artifacts
Vidible org structures, processes & behvaiours
What are values (scheins model)
unconscious
strategies, goals, philosophies
what are the underlying basic assumptions (schein’s model)
unconscious
taken for granted beliefs, thoughts & feelings
what is the difference between espoused v enacted values
Espoused: explicitly stated values
Enacted: values exhibited in behaviours
What is Triangulation?
It is a measurement of organisational culture
Outline triangulation
It uses interviews, questionnaires & observations to measure OC
It states that OC is a continuous emergent process - OC is the product & cause of thinking and acting
outline Quinn’s model of OC
It outlines 2 dimensions of effectiveness on a quadrant
Flexibility vs control
internal vs external orientation
An organization with FLEXIBILITY & EXTERNAL orientation has what OC?
Adhocracy: innovative, values new products & services
An organization with FLEXIBILITY & INTERNAL orientation has what OC?
Human Relations (SME)
An organization with CONTROL & EXTERNAL orientation has what OC?
Results-oriented (productivity, targets)
An organization with CONTROL & INTERNAL orientation has what OC?
Heirarchal internall process (eficiency, standardisation, rules)
what are the 4 adaptive functions of OC
integration
cultural identity
decreased uncertainty
equality
what are the 4 factors affecting OC
HR practices
policies, procedures & rules
rewards system
Nature of the business
What is organisation climate?
Shared percpetions of policies, practices & procedures
How can organizational climate differ
Domain vs General specific (innovation, services)
Weak vs Strong (degree of agreement)
Positive vs Negative
what are the levels of org. climate?
psychological, team & organisation
what are the 2 main challenges of org culture?
horizontal isolation
vertical isolation
what is horizontal isolation
culture islands; lack of communication between departments/units
what is vertical isolation
lack of comm between heirarchies (e.g. employees do not express concerns or share new ideas)
what are some general challengers of OC
OC is easily forgotten & rapidly changing, OC could be surface level and not internalised
