Unit 5 Flashcards
(31 cards)
What is leadership in the workplace?
The ability of an individual to manage and supervise a company and positively influence others to perform their jobs to the best of their ability.
What are leadership qualities?
A set of traits that help a leader succeed, including interpersonal skills and organizational skills.
List important qualities all leaders should possess in the workplace.
- Good communication
- Empathy
- Positivity
- Confidence
- Vision
- Responsibility
- Transparency
- Motivating
- Delegation
- Humility
What is the role of good communication for leaders?
It is vital for effectively communicating with their team and employees, setting the tone for the workplace.
Why is empathy important for leaders?
It helps in understanding others’ wants, needs, and concerns, earning trust and respect.
How can leaders improve their leadership skills?
By understanding their strengths, being a visionary, practicing active listening, staying focused, getting feedback, and helping others.
True or False: Good leaders increase employee engagement.
True
What is the impact of leadership qualities on the workplace?
They create a positive work environment, build trust, and inspire employees.
Fill in the blank: Leaders should be _______ about the company’s state and goals.
[transparent]
What are examples of leadership?
Managing a work team, leading an organization, running a business, coaching a sports team, managing volunteers.
What does effective listening involve?
Receiving, understanding, evaluating, and responding to messages.
Why do leaders need to be good listeners?
It shows respect, builds trust, and helps prevent misunderstandings.
What are the four stages of the listening process?
- Receiving
- Understanding
- Evaluating
- Responding
What is the importance of the responding stage in listening?
It adds action to the listening process and helps the speaker determine if their message is understood.
List some communication skills required at the workplace.
- Showing respect
- Active listening
- Displaying positive body language
- Asking questions
- Understanding email etiquette
- Remaining open-minded
- Giving feedback
Fill in the blank: A good listener helps build a _______ and productive work environment.
[healthy]
How does responding enhance communication?
It creates a bond between the leader and team members and encourages continued sharing.
True or False: Listening is not essential for effective communication.
False
What is the relationship between leadership and influence?
Leadership is related to the power of influence and how it is utilized.
What can good leadership inspire in colleagues?
It can inspire colleagues to apply positive leadership traits in their own work.
What can help develop leadership qualities?
Practice, including using leadership skills and learning from failures.
Why is responding important for a leader?
Responding adds action to the process of listening and creates a bond between the leader and team members.
Effective responding enhances communication and engagement.
What are the benefits of responding while listening?
Responses create awareness for continued sharing and make the speaker feel comfortable.
Proper responses turn passive listening into active listening.
How does the World Health Organisation define mental health?
A state of wellbeing where individuals realize their potential, cope with normal stresses, work productively, and contribute to their community.
Mental health is akin to physical health and can change over time.
