Unit 5- Emotional Intelligence Flashcards
(23 cards)
The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically
Emotional Intelligence (EI)
Building Blocks of EI (4)
- Self-awareness
- Self-management
- Social Awareness
- Relationship Management
Ability to accurately perceive, assess, exhibit appropriate emotions
Self-awareness
Channeling emotions in a positive way when needed
Self-management
Ability to empathize and understand how others feel
Social Awareness
Ability to assist others in managing their own emotions and establish supportive relationships with others
Relationship management
4 things an ethical leader needs
- high emotional intelligence
- grit
- moral strength
- courage
the extent to which people see themselves as ethical, caring people- more considerate of others
moral identity
taking risks and do the right thing even when afraid and regardless of potential consequences
courage
perseverance and passion for long-term goals
grit
low EI, high awareness, cunning, scheming, unscrupulous- emotional detachment to control impulses and charm to hide true intentions
Machiavellianism
Sellie-Dosunmu Principles (5)
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social Skills
attuned to inner preferences, beliefs, values, resources, authentic emotional state- knowing yourself so you can manage yourself
self-awareness
ability to manage internal state, self-control, transparency, adaptability, control impulses, authenticity, flexibility, trustworthy, assertiveness
self-regulation
control own destiny, desire for improvement, commitment, persistence, initiative, internal drive
motivation
attuned to others, relate and respond appropriately, social awareness, open-minded, desire for deeper understanding, personal sensitivity
empathy
behavior relating to relationship management, collaboration, conflict management, persuasion, cooperation
social skills
techniques for improving EI
meditation, mindfulness, journaling, self-reflection, feedback
3 tools to guide feedback
- behavioral events interviews
- simulation feedback
- Surveys
individuals use their own words to describe thoughts and feelings during an event, coach measures behaviors and creates a plan
behavioral events interviews
role-playing EI simulations with feedback based on responses, coach discusses what went well and what could be done differently
Simulation feedback
strategy used to preserve a positive relationship between communicators while still addressing problem at hand
supportive communication
techniques to support others’ EI growth
modeling, training, education programs, coaching, practicing incident debriefs- help them develop personal competencies and social competencies
