Unit 7 - User Centered Design

Question 1

Principles of UCD

Answer 1

User, Task, Environment

Question 2

User

Answer 2

How the user will use the product and pay close attention to the needs of the users.

Question 3

Task

Answer 3

how the task needs to be carried out.

Question 4

Environment

Answer 4

how the product is used in a particular environment (space).

Question 5

Iterative process

Answer 5

The design iteration is driven by user feedback as the design team better understands the user’s needs.

Question 6

User involvement

Answer 6

UCD seeks to engage with smaller groups and individuals to understand the nature of the design issue

Question 7

5 stages of UCD

Answer 7

Research, Concept, Design, Implementation, Launch:

Question 8

Inclusive Design

Answer 8

Designing universally accessible products for all users regardless of age, physical, sensory, and perceptual functioning levels (disability).

Question 9

Usefulness

Answer 9

The product enables the user to achieve their goals.

Question 10

Effectiveness

Answer 10

The product is easy and efficient; Users can use it easily and with few or no errors.

Question 11

Learnability

Answer 11

The system for operating the product is easy to learn, and users can understand how to use it after a reasonable amount of training.

Question 12

Attitude (likeability)

Answer 12

The users’ perceptions, feelings, and opinions of the product are positive.

Question 13

User Acceptance

Answer 13

A product will perform according to its specifications.

Question 14

User Experience

Answer 14

These are the responses and perceptions of the users as they use a product or service. (visual, tactile, audible feedback)

Question 15

Productivity

Answer 15

Designing products that allow users to be efficient with their time and resources.

Question 16

Training and Support

Answer 16

Products that have intuitive interfaces require less training and support to use

Question 17

User Errors

Answer 17

Simpler interfaces and controls reduce or eliminate user errors.

Question 18

Simplicity

Answer 18

A simple design makes the function and use of the design clear to the user (intuitive)

Question 19

Ease of use

Answer 19

A design should be easy to use and not have any unnecessary features.

Question 20

Low Memory Burden

Answer 20

Successful designs do not require the user to memorize complex steps or how to use a device.

Question 21

Visibility

Answer 21

Controls should be visible, and their function should be clear

Question 22

Feedback

Answer 22

When using a product or system, humans want to know if their action has been received and is successful.

Question 23

affordance

Answer 23

Affordances are the properties of an object that suggest how it can be used or what its function is

Question 24

Mapping

Answer 24

The logical relationship between the product interface and what actually happens

Question 25

Constraints

Answer 25

Constraints limit the way a product can be used - implemented in order to prevent the user from making an error.

Question 26

Population Stereotypes

Answer 26

Colours, Anthropometric, Culture

Question 27

User populations

Answer 27

The specific group expected to use a product (broad or narrow)

Question 28

Classification of users

Answer 28

age, gender, physical condition, habits, interests, beliefs, emotional responses.

Question 29

Personae

Answer 29

descriptions of the "typical" user or stakeholder in a design context

Question 30

primary personae

Answer 30

These are personae that represent the primary target users.

Question 31

Secondary Personae

Answer 31

These represent not the primary users but users whose needs must be met in some way.

Question 32

Anti-personae

Answer 32

These represent users for whom the product is not being designed for

Question 33

Scenarios

Answer 33

Sequence of events based on assumptions by researchers and designers (conceivable situations)

Question 34

Use Cases

Answer 34

focused specifically on how the user interacts with the product or system

Question 35

Field Research

Answer 35

Takes place in the user's environment: their place of work, home, office, or other area where they use or interact with a product or service.

Question 36

Method of extremes

Answer 36

Sampling method that selects users in the extreme ranges of a population - 2.5 percentiles and 97.5 percentiles.

Question 37

Observation and User Trails

Answer 37

A trial whereby the user uses the product the expert observes.

Question 38

interviews and Focus Groups

Answer 38

Gather user's opinions about a product or service. They are usually conducted face-to-face and consist of the interviewer asking the subjects questions

Question 39

Questionnaires

Answer 39

It is more structured and consists of sets of questions to focus the responses. They can be done face to face, on paper, or through an online form.

Question 40

Affinity Diagrams

Answer 40

A graphic organizing tool that helps to identify common themes and key facts.

Question 41

Participatory Design

Answer 41

Seeks to include all stakeholders (designers, clients, users, etc.) in the design process

Question 42

Paper prototyping

Answer 42

Involves giving the user a product prototype and observing how they use it.

Question 43

Natural Environment

Answer 43

Research involves the user or client using the product in the environment in which it is intended.

Question 44

Usability Laboratory

Answer 44

Specialized places where user testing takes place. These types of laboratories typically focus on ergonomics and health and safety criteria

Question 45

Physio-Pleasure

Answer 45

Pleasure we get from how the product feels (touch,smell, sound)

Question 46

Psycho-Pleasure

Answer 46

Pleasure we get from how hard or easy a product is to use

Question 47

Ideo-Pleasure

Answer 47

The pleasure we get from how an object represents our beliefs or values.

Question 48

Socio-Pleasure

Answer 48

Pleasure we get from how a product helps us interact with other people.

Question 49

Designing for emotion

Answer 49

Creates products that increase user engagement, loyalty and satisfaction. (Visceral, Behavioural, Reflective)

Question 50

Attract

Answer 50

The product is desirable because it is aesthetically appealing.

Question 51

Converse

Answer 51

The product is usable.

Question 52

Transact

Answer 52

The product accomplishes what it was designed for and is deemed useful by the user.