UNIT II Flashcards
is a description of the current situation within an organization,
comprising various dimensions including people, policies, processes, and
technologies.
Current State
also called as “AS-IS Analysis”
CSA
Is a management method
for identifying and evaluating a company’s processes and workflows.
CSA
What Bracket? Business Analysis Perspective and Organizational Change Management Perspective
Importance of Current State Analysis
to ensure requirements for the future state
are accurately captured so the new system and processes can be designed
to address gaps and requirements appropriately.
Business Analysis Perspective
to understand the
impact of the change – how large, how small, how complex – so strategies
can be developed to assist users through the change curve to quickly adopt
the new systems and processes.
Organizational Change Management Perspective
The Two Purposes of CSA (T-S)
The primary purpose for organizational change management is to help
stakeholders more easily navigate the transition from current state to future
state, leading to adoption and increased utilization of the new processes and
technology.
Also to identify each process’s strengths, weaknesses, opportunities, and
threats.
Benefits of CSA (I-T-E-W-V-S)
- Helps provide a clear picture of what is changing by identifying gaps in the
current state and requirements for the future state. - Ensures everything needed to enable the business process has been thought
through and accounted for in the future state. - Sets expectations for who, what, when, and how activities are to be
accomplished. - Helps identify weaknesses and opportunities to further improve your process
before implementation. - Helps stakeholders and users see and understand the change by being able
to visually compare the current and future state. - Can easily be augmented with screenshots and further details to become
process-driven training, which is more digestible for end users.
Guides for CSA (C-D-I)
Conduct Research
Document the process
Identify gaps, obstacles, orflaws
To develop an overview of the company’s current goods,
activities, and services.
Conduct Research
This helps the individual understanding of the
products and goods offered by the company
Conduct research
The process information can be documented in a
process map.
Document the process
This will help the firm capture the process inputs, systematic
support functions, full descriptions of completing the process and all process
outputs.
Document the process
To ensure the change is positive,
analysts use present processes to inform future state diagrams and strive to
innovate and experiment with new ideas.
Identify the gaps, obstacles, or flaws.
This will show the leadership skills
by recommending solutions for the issues.
Identify the gaps, obstacles, or flaws.
Tools in Analyzing CSA (D-V-C-G)
Diamond E-Framework
Value Chain Analysis
Competitive Analysis Framework
- SOAR Analysis
- SGA
- Porter’s Five Forces
- PESTLE Analysis
- VRIO Analysis
- Benchmarking
Growth Share Matrix
It identifies the key variables that need to be
considered in the analysis and it structures the critical relationships among them.
Diamond E-Framework
Strategy is the critical linking variable in the model.
Diamond E-Framework
Strategy tells you what
opportunities the business is pursuing in the environment, and, by inference,
what resources, organizational capabilities, and management preferences are
required for effective execution.
Diamond E-Framework
The double-headed arrows in the diagram
indicate that any of the variables can either drive strategy or constrain strategy.
Diamond E-Framework
Principle Logic of Diamond E-Framework (C-C-A-)
Consistency
Coherence
Alignment
The idea is that _________ among the
component variables in the Diamond-E will lead to successful performance, while
conflict or inconsistencies will lead to poor performance.
high internal consistency
means that the
Diamond-E framework is complete in and of itself as well as being internally logical
and consistent.
Coherence
It follows that a viable strategy needs to be in ________ with the
opportunities and challenges of the environment on the one hand and with the
internal capabilities, drives, and constraints of the business on the other hand.
alignment