Untitled Deck

Question 1

What is the autocratic leadership style?

Answer 1

Simple routine task, require precision

High urgency, quick decisions; Low experience/skill, supervision; Control and direct decision making.

Question 2

What characterizes the persuasive leadership style?

Answer 2

Routine task, with clear objectives

Medium urgency, need to justify decisions; Moderate experience, requires understanding of decisions; Structured control, values communication.

Question 3

What defines the consultative leadership style?

Answer 3

Moderate complex task, requiring some input

Medium-low urgency, time for discussion; Skill employees, valuable input; Values collaboration, but wants authority.

Question 4

What is the participative leadership style?

Answer 4

Complex, collaborative tasks, requiring innovation

Low urgency, time for teamwork and feedback; Highly skilled, experienced employees; Teamwork, and shared responsibility.

Question 5

What describes the laissez-faire leadership style?

Answer 5

Creative tasks with clear outcomes

Low urgency, flexible time frames; Highly skilled, employees needing little supervision; Trusts employees, prefers to delegate.

Question 6

What are management skills?

Answer 6

The abilities or competencies that managers use to achieve business objectives.

Question 7

What is communication?

Answer 7

The ability to transfer information from a sender to a receiver, and to listen to feedback.

Purpose: Allows managers to inform, explain, listen and respond to employees to improve their work, and be more successful in the achievement of business objectives.

Question 8

What is delegation?

Answer 8

The ability to transfer authority and responsibility from a manager to an employee to carry out specific activities.

Purpose: Allows managers to use time effectively, whilst enabling staff to learn new skills, bring up new ideas, and become more motivated.

Question 9

What is planning?

Answer 9

The ability to define business objectives and decide on the methods or strategies to achieve them.

Purpose: Gives the business a purpose and direction, improving efficiency and motivating employees.

Question 10

What is leadership?

Answer 10

The ability to influence or motivate people to work towards the achievement of business objectives.

Purpose: Motivates employees to work hard, more efficiently and productively.

Question 11

What is decision-making?

Answer 11

The ability to identify the options available and then choose a specific course of action from the alternatives.

Purpose: Allows risks to be assessed and the best decision made for the business to achieve objectives.

Question 12

What are interpersonal skills?

Answer 12

The ability to deal with people and build positive relationships with staff.

Purpose: Inspires and motivates staff, whilst encouraging collaboration in the workplace.

Question 13

What are the management skills required for Autocratic management style?

Answer 13

Decision making, communication (one-way), planning

Question 14

What are the management skills required for Persuasive management style?

Answer 14

Decision making, communication (one-way), planning

Question 15

What are the management skills required for Consultative management style?

Answer 15

Decision making, communication (two-way), planning, interpersonal

Question 16

What are the management skills required for Participative management style?

Answer 16

Decision making, communication (two-way), delegation, interpersonal

Question 17

What are the management skills required for Laissez-Faire management style?

Answer 17

Communication (two-way), delegation, interpersonal, leadership

Question 18

What is corporate culture?

Answer 18

The values, ideas, expectations, and beliefs shared by members of the business.

Question 19

What is official corporate culture?

Answer 19

Formal and written communication of how people in a business should operate.

Question 20

What are the features of official corporate culture?

Answer 20

How a business is perceived by external stakeholders, evident in policies, business objectives, and slogans.

Question 21

What is real corporate culture?

Answer 21

Unwritten or informal rules that guide how people in the business operate.

Question 22

What are the features of real corporate culture?

Answer 22

How internal stakeholders of a business actually operate, evident in staff dress, language, and the way customers are treated.

Question 23

What are values and practices in a business context?

Answer 23

The way things are done at a business (e.g., hard work, teamwork, honesty).

Question 24

What are symbols in corporate culture?

Answer 24

Events or objects that represent something the business believes to be important (e.g., logo, slogan).

Question 25

What are rituals, rites, and celebrations in a business?

Answer 25

Routine behavioral patterns in a business's day-to-day operations (e.g., social gathering, after work drinks).

Question 26

Who are heroes in a business context?

Answer 26

Successful employees who reflect the values of the business and serve as examples for others (e.g., employee of the month).

Question 27

What is limited liability?

Answer 27

When the shareholders in a company will not be held personally responsible for the debts of that business.

Question 28

What is unlimited liability?

Answer 28

When the business owner is personally responsible for all the debts of their business.

Question 29

What is a business?

Answer 29

Any activity conducted by an individual or individuals to produce and sell goods and services that satisfy the needs of society, as well as making a profit.

Question 30

What is corporate social responsibility?

Answer 30

The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders, and the community, as well as the environment.

Question 31

What is incorporation?

Answer 31

The process that businesses go through to become a registered company and a separate legal entity from the owner/shareholder.