Untitled Deck

Question 1

What are explicit rules?

Answer 1

Clearly stated rules.

Question 2

What are implicit rules?

Answer 2

Understood rules that are not directly stated.

Question 3

What is verbal communication?

Answer 3

Spoken or written words.

Question 4

What is non-verbal communication?

Answer 4

Facial expressions, gestures, and body language.

Question 5

What is content in communication?

Answer 5

The actual information being shared.

Question 6

What is relational communication?

Answer 6

Shows the relationship between people.

Question 7

What is metacommunication?

Answer 7

Talking about communication (e.g., ‘No disrespect, but…’).

Question 8

What are the key elements of communication?

Answer 8

Involves a message, sender, and receiver.

Question 9

What channels can communication happen through?

Answer 9

Different channels (e.g., text, face-to-face, calls).

Question 10

What can affect communication?

Answer 10

Background noise and context.

Question 11

What is required for effective communication?

Answer 11

Feedback.

Question 12

What are formal networks in professional communication?

Answer 12

Downward, upward, and lateral communication.

Question 13

What is downward communication?

Answer 13

From boss to employee.

Question 14

What is upward communication?

Answer 14

From employee to boss.

Question 15

What is lateral communication?

Answer 15

Among coworkers.

Question 16

What are informal networks?

Answer 16

Casual work interactions.

Question 17

What do good communicators have?

Answer 17

Self-awareness, adaptability, empathy, emotional intelligence, and ethical behavior.

Question 18

What is external noise?

Answer 18

Physical distractions (e.g., loud noises, weak internet connection).

Example: Loud music, traffic sounds, or a weak internet connection during a video call.

Question 19

What is psychological noise?

Answer 19

Mental distractions that affect how you interpret messages.

Example: Stress, anxiety, or pre-existing biases making it hard to listen.

Question 20

What is physiological noise?

Answer 20

Physical conditions that interfere with communication.

Example: Hearing loss, fatigue, hunger, or illness affecting focus.

Question 21

What is semantic noise?

Answer 21

Confusion caused by unclear or complex language.

Example: Using technical jargon, slang, or words with multiple meanings.

Question 22

What are co-cultures?

Answer 22

Groups within a larger culture (e.g., LGBTQ+, religious communities).

Question 23

What does socioeconomic status (SES) refer to?

Answer 23

Social and financial standing.

Question 24

What are cultural communication styles?

Answer 24

Individualistic and collectivistic cultures.

Question 25

What characterizes individualistic cultures?

Answer 25

Focus on personal success (e.g., U.S.).

Question 26

What characterizes collectivistic cultures?

Answer 26

Value group success (e.g., Japan).

Question 27

What are low-context cultures?

Answer 27

Direct and clear communication.

Question 28

What are high-context cultures?

Answer 28

Indirect communication, relying on context.

Question 29

What does low power distance mean?

Answer 29

Belief in equality between people.

Question 30

What does high power distance mean?

Answer 30

Strong respect for authority and hierarchy.

Question 31

What is monochronic time orientation?

Answer 31

Time is structured, being on time is important.

Question 32

What is polychronic time orientation?

Answer 32

Time is flexible, relationships matter more than schedules.

Question 33

What are phonological rules?

Answer 33

How words sound.

Question 34

What are syntactic rules?

Answer 34

How words are arranged in sentences.

Question 35

What are semantic rules?

Answer 35

The meaning of words.

Question 36

What are pragmatic rules?

Answer 36

How context affects meaning.

Question 37

What is denotative meaning?

Answer 37

Dictionary definition.

Question 38

What is connotative meaning?

Answer 38

Implied or emotional meaning.

Question 39

What is ambiguous language?

Answer 39

Words with multiple meanings.

Question 40

What should you avoid for clear communication?

Answer 40

Clichés and be aware of dialects.

Question 41

What is defamation?

Answer 41

False statements harming someone’s reputation.

Question 42

What is libel?

Answer 42

Written defamation.

Question 43

What is slander?

Answer 43

Spoken defamation.

Question 44

What is loaded language?

Answer 44

Words that stir emotions.

Question 45

What are 'I' statements?

Answer 45

Statements that express feelings without blaming others (e.g., 'I feel...' instead of 'You always...').

Question 46

What are weak communication habits?

Answer 46

Disclaimers, hedges, tag questions, hesitations, and intensifiers.

Question 47

What is nonverbal communication?

Answer 47

Communicating without words through gestures, expressions, tone, and space.

Question 48

What is body language?

Answer 48

Movements and gestures.

Question 49

What is touch in nonverbal communication?

Answer 49

Handshakes, hugs.

Question 50

What is tone of voice?

Answer 50

Pitch, speed, volume.

Question 51

What is personal space?

Answer 51

Different zones of interaction: intimate, personal, social, and public.

Question 52

What is chronemics?

Answer 52

How people value time.

Question 53

What are artifacts in communication?

Answer 53

Clothing, accessories, surroundings.

Question 54

What are cultural perceptions?

Answer 54

Nationality, ethnicity, race, sex, and gender.

Question 55

What is cultural centrism?

Answer 55

Thinking your culture is superior.

Question 56

What is projected similarity?

Answer 56

Assuming others think the same way you do.

Question 57

What is outgroup homogeneity?

Answer 57

Assuming all people in another group are the same.

Question 58

Why does effective listening matter?

Answer 58

Helps understand messages better, strengthens relationships, and improves problem-solving.

Question 59

What are the six stages of the HURIER model?

Answer 59

Hearing, understanding, remembering, interpreting, evaluating, and responding.

Question 60

What is informational listening?

Answer 60

Listening to learn new facts.

Question 61

What is critical listening?

Answer 61

Analyzing and evaluating what is heard.

Question 62

What is empathic listening?

Answer 62

Understanding someone’s feelings.

Question 63

What is inspirational listening?

Answer 63

Listening for motivation.

Question 64

What is appreciative listening?

Answer 64

Listening for enjoyment.

Question 65

What are barriers to effective listening?

Answer 65

Noise, pseudolistening, selective attention, information overload, glazing over, rebuttal tendency, closed-mindedness, and competitive interrupting.

Question 66

How can you improve informational listening?

Answer 66

Focus on facts, avoid bias, and listen to the main message.

Question 67

How can you improve critical listening?

Answer 67

Question claims, check credibility, and understand probabilities.

Question 68

How can you improve empathic listening?

Answer 68

Be nonjudgmental, acknowledge feelings, and show support through body language.

Question 69

What is perception?

Answer 69

The process of making sense of experiences.

Question 70

What is interpersonal perception?

Answer 70

How we understand people.

Question 71

What are the three stages of perception?

Answer 71

Selection, organization, and interpretation.

Question 72

What are stereotypes?

Answer 72

Assuming things about people based on group identity.

Question 73

What is the primacy effect?

Answer 73

First impressions matter most.

Question 74

What is the recency effect?

Answer 74

Most recent impressions have the biggest impact.

Question 75

What are perceptual sets?

Answer 75

Seeing what we expect to see.

Question 76

What is locus in attributions?

Answer 76

Is the cause internal (personality) or external (situation)?

Question 77

What is stability in attributions?

Answer 77

Is the cause permanent or temporary?

Question 78

What is controllability in attributions?

Answer 78

Could the person control what happened?

Question 79

What is self-serving bias?

Answer 79

Taking credit for success, blaming others for failure.

Question 80

What is the fundamental attribution error?

Answer 80

Blaming others’ actions on personality instead of circumstances.

Question 81

What is self-concept?

Answer 81

How you see yourself.

Question 82

What does self-concept include?

Answer 82

Your name, skills, relationships, and self-worth.

Question 83

What is the difference between objective and subjective self-concept?

Answer 83

Objective: Facts; Subjective: Personal feelings.

Question 84

What is self-fulfilling prophecy?

Answer 84

Expectations shape reality.

Question 85

What is self-esteem?

Answer 85

How much you value yourself.

Question 86

What is face in communication?

Answer 86

The way you want others to see you.

Question 87

What is facework?

Answer 87

Actions you take to maintain your image.

Question 88

What are face needs?

Answer 88

Fellowship face, autonomy face, and competence face.

Question 89

What are face threats?

Answer 89

Situations that challenge your public image.

Question 90

What are key takeaways from communication?

Answer 90

Good listening strengthens communication and relationships.

Question 91

What does the HURIER model explain?

Answer 91

How we listen effectively.

Question 92

How can barriers to listening be overcome?

Answer 92

With active effort.

Question 93

How does perception influence communication?

Answer 93

It influences how we see and understand others.

Question 94

What impacts communication?

Answer 94

Biases and attribution errors.

Question 95

How does self-concept affect communication?

Answer 95

It affects how we interact and present ourselves to others.