upward comm

Question 1

provide an opportunity to talk with one or few employees and to make them speak out their minds or feelings as openly as possible

Answer 1

informal discussions

Question 2

provide invaluable data which help management arrive at certain decisions

Answer 2

reports

Question 3

gives employees a chance to express themselves anonymously and hence, honestly

Answer 3

attitude survey

Question 4

provides unions and management with formal machinery to air grievances on all points of view

Answer 4

grievance procedure

Question 5

counselors may serve as listening posts

Answer 5

counseling

Question 6

resigning or terminated employees offer valuable information because they do not hesitate to make their gripes or ideas known

Answer 6

exit interview

Question 7

representatives, being in direct, contact with employees/workers are familiar with worker’s welfare and interest on which management can base action to provide harmonious relationship

Answer 7

unions

Question 8

the most common technique which usually provides a way for a person of stature to have an impact on a group

Answer 8

formal meeting

Question 9

an effective source on “intelligence” if managed properly

Answer 9

suggestion system

Question 10

can reveal the employees’ feelings while remaining anonymous through question and answer column

Answer 10

employees’ publication

Question 11

disregards “through channel” manner of communication for employees to have contact with management

Answer 11

open-door policy