USAA Culture

Question 1

Mission statement

Answer 1

The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

Question 2

Core Values

Answer 2

Services
Loyalty
Honesty
Integrity

Question 3

Standard

Answer 3

• Keep our membership and mission first
• Live our core Values
• Be authentic and build trust
• Create conditions for people to succeed
• Purposefully include diverse perspectives for superior results
• Innovate and build for the future

Question 4

Brand Promise

Answer 4

Going above for those who have gone beyond

Question 5

Brand Pillars

Answer 5

• Shared Military values
• Financial Strength and Wisdom
• passionate member Advocacy

Question 6

Our signature

Answer 6

We know what it means to serve

Question 7

Five interview categories

Answer 7

1) Leadership: Know someone is a leader because people are behind them. Think of 2 examples where you led people and they followed.
2) Teamwork: Working together to accomplish a common goal. How when making something better and how someone leaned on you.
3) Engagement: How plugged in. When you noticed something and nobody else.
4) Communication: Ability to convey idea you wanted to convey and ability to receive communication as it was supposed to be received.
5) Adversity: Ability to strive forward after failure. Examples of you failed or overcame an obstacle.

Question 8

SBOI

Answer 8

S-situation
B-behavior
O-observation
I-impact (what impact does the outcome have on the organization)