Verbal and Nonverbal Communication Flashcards
(28 cards)
The use of words to convey a message
Verbal Communication
written
and oral communication.
Verbal Communication
involves any type of
interaction that makes use of the written word
e.g. letters, texting, emails, books
Written Communication
the exchange of information
and ideas through spoken word
e.g. face-face conversation, speech, radio/tv hosting and interview
Oral communication
Three major differences between the oral and written communication
- Formal versus Informal
- Synchronous versus Asynchronous
- Recorded versus Unrecorded
People generally use ________ communication
informally while __________ is used
formally.
spoken/oral; written
__________ communication is communication that takes
place in real time, such as a conversation with a friend.
In contrast, _____________communication is
communication that is not immediate and occurs over
longer periods of time, such as letters, email, or even text
messages.
synchronous; asynchronous
________ communication is generally archived and
recorded for later retrieval while ________
communication is generally not recorded.
Recorded; Unrecorded
The use of body language
to convey a message.
This involves conveying
information without using
words.
Non-verbal comunication
Facial Expressions
• Gestures
• Paralinguistics
• Body Language and Posture
• Proxemics
• Eye Contact
• Haptics
• Appearance
Nonverbal communication
are responsible for
a huge proportion of nonverbal
communication.
Facial Expression
While nonverbal communication and
behavior can vary dramatically
between cultures, the facial
expressions for happiness, sadness,
anger, and fear are similar throughout
the world. [T or F]
TRUE
Deliberate movements and signals are an
important way to communicate meaning without
words.
Gestures
categories of gestures
- Emblems
- Illustrators
- Adapters
conventionalized movements of the hands,
head, and body that are understood by most members
of one culture.
e.g. Putting the index finger on your lips. (Ssshhhh. Keep quiet.)
Emblem
hand and body movements that
demonstrate and reinforce meanings intended to be verbal
messages.
e.g. Pointing at your sweater on the chair. (It’s lying over there.)
Illustrators
unintentional hand, arm, leg or other
bodily movements used to reduce stress or relieve
boredom.
e.g. Nail-biting while waiting for your turn at the doctor’s clinic.
Adapters
It refers to vocal
communication that is
separate from actual language.
This includes factors such as
tone of voice, loudness,
inflection, and pitch.
Paralinguistics
Posture and movement can also
convey a great deal of
information.
These nonverbal behaviors can
indicate feelings and attitudes of
a person.
Body Language and Posture
People often refer to their need for
“personal space,” which is also an
important type of nonverbal
communication.
The amount of distance we need and the
amount of space we perceive as
belonging to us is influenced by a
number of factors including social
norms, cultural expectations, situational
factors, personality characteristics, and
level of familiarity
Proxemics
Four distinct space
- Public Space
- Social Space
- Personal Space
- Intimate Space
is the space that characterizes how close we sit or stand to
someone, like a public figure or public speaker. So, if you are at an event
listening to a professor give a lecture, you are probably about 12 - 25 feet
away.
Public Space
means we’re getting a little closer, about 4 - 12 feet away. This
is the kind of space you’re probably in if you’re talking to a colleague or a
customer at work
Social Space
is even closer. In this case, you’re probably about 1 - 4 feet
away from someone. This is reserved for talking to friends or family.
personal Space
