Vocabulary Flashcards
(37 cards)
Possession of the means or skill to do something.
Ability
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message.
Active Listening
Forceful communication style often carried out in a loud and hostile manner.
Aggressive Communicator
Productive communication style used by those who express their ideas while listening attentively to others.
Assertive Communicator
A theory that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; (3) over time, those who do not fit in well are more likely to leave.
Attraction - Selection - Attrition (A-S-A)
The unpredictable and uncontrollable but normal reduction of the workforce due to resignations, retirement, sickness, or death.
Attrition
Leadership style that jeeps close control over subordinates and does not seek much input from others.
Autocratic style
Factor that prevents the receiver from receiving and understanding the message accurately.
Barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan.
Behavioral Event Interviews
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call.
Channel
Guide that publicly sets out an organization’s key values and ethical obligations.
Code of Ethics
Ability to take something away or punish someone for noncompliance.
Coercive Power
Sharing understanding and meaning via oral, nonverbal, and written forms.
Communication
Dominant way in which an individual interacts and exchanges information with others.
Communication Style
The relationship-oriented behaviors of a leader.
Consideration
The attitudes, values, and standards of behavior that distinguishes one organization from another.
Corporate Culture
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally.
Corporate Social Responsibility (CSR)
Linking of organizational goals with the employees’ personal goals.
Cultural Alignment
The existence of a variety of cultural or ethnic groups within a workplace.
Cultural Diversity
Framework for assessing organizational culture and organizational dynamics.
CVF Model
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses.
Design Thinking
When information transmitted is interpreted by the receiver in the way it was intended by the sender.
Effective Communication
The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
Emotional Intelligence
The level of a person’s emotional intelligence, often represented by a score in a standardized test.
Emotional Quotient
