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Call Center > Vocabulary 2 > Flashcards

Vocabulary 2 Flashcards

1
Q

Look after

A

cuidar encargarte de ello

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2
Q

set OFF

A

Perder la llamada

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3
Q

break up

A

cortarse Perder la calidad de la llamada

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4
Q

Hang up

A

terminar la llamada de forma inesperada

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5
Q

Get through

A

to successfully make contact with someone(by telephone)

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6
Q

put through

A

pasar a una persona por telefono

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7
Q

Speak up

A

Hablan mas Alto

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8
Q

PICK UP

A

Contestar el telefono

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9
Q

To walk someone through

A

Dar ins trucciones a alguien

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10
Q

Pick over

A

escoger un objeto entre muchos opciones

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11
Q

call in

A

llaman a un departamento es: the customer Called in

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12
Q

pin down

A

identificar algo like I was able to pin down an issue

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13
Q

I Spotted an issue

A

detecte un problema

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14
Q

Hang up

A

to end a conversation

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15
Q

Hang on

A

To wait for a short time

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16
Q

troubleshoot

A

Solucionar

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17
Q

Troubleshooting

A

Solución de Problemas

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18
Q

Sup call

A

llamada de supervisor

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19
Q

Ghost call

A

llamada Perdida tu entras y nadie habla

20
Q

set up

A

establecer una cita

21
Q

Business days

A

Dios habiles O laborables

22
Q

Senior manager

A

Gerente superior

23
Q

IVR

A

interacting voice Response en la maquinita que te responde cuando llamar a un lugar

24
Q

Abandoned call

A

llamada silenciosa es cuando el representante no responde

25
Q

place and order

A

realizar un pedido

26
Q

Attach

A

adjuntar

27
Q

Dialer ( dailer)

A

Marcador de numeros

28
Q

Workforce

A

personal que que encarga de los horarios vacaciones lunch

29
Q

Sorry for the delay

A

DISCULPE la tardanza

30
Q

Backoffice

A

grupo de personas que llaman a los clientes para resolver algún problema

31
Q

fee

A

cargo extra

32
Q

overdue

A

pasado de fecha

33
Q

DO Shadow

A

ven escuchar a una persona hacer algo para tu aprender mientras estás en silencio

34
Q

Q A Quality assurance

A

persona que escucha tu llamada para evaluarte

35
Q

strike

A

sancion

36
Q

cubicle

A

cabina

37
Q

I’m pissed Off

A

Estoy encabronado dicho de una forma muy vulgar

38
Q

Floor Model

A

producto modelo o de exhibicion

39
Q

thrid Party

A

empresa afiliada a la empresa principal

40
Q

couching

A

hablarte algunos cosas referente a lo que hiciste

41
Q

wave

A

grupo de personas que trabajan para un proyecto específico

42
Q

Pay out OF your Pocket

A

Pagarlo de su bolsillo

43
Q

zip code

A

codigo de area

44
Q

Po Box

A

dirección de correo

45
Q

Account Holder

A

dueño de la cuenta

Call Center (4 decks)

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