Volume 2 Flashcards
(513 cards)
What is our mission and number one priority is to deliver the best customer service possible?
Treat all customers with respect, kindness, patience and consideration.
Deal with the customer’s situation as an urgent event, from the time we know about it until it is over.
Identify and act on opportunities for added value.
Provide exceptional customer service, whenever possible. Create and sustain a positive public image
Company Officers and Command Officers are responsible for the following
- Provide a work environment in which exceptional customer service and added value are the result of a
refined system where members are empowered to operate between the lines to provide caring service with
both quality and value. - Basic organizational behavior must be customer oriented.
- Invest in human resources by keeping customer service a part of an ongoing development process.
- Take responsibility for themselves and their subordinates and expand authority in others.
- Sustain and enhance regional commitment and consistency in the execution of professional services and
customer satisfaction.
Command Procedures are designed to:
• Fix the responsibility for Command on a certain individual through a standard identification
system, depending on the arrival sequence of members, companies, and Command officers.
• Ensure that a strong, direct, and visible Command will be established from the onset of the
incident.
• Establish an effective incident organization defining the activities and responsibilities assigned
to the Incident Commander (IC) and the other individuals operating within the Incident
Command System.
• Provide a system to process information to support incident management, planning, and
decision-making.
• Provide a system for the orderly transfer of Command to subsequent arriving officers.
• Ensure a seamless transition from a Type 5/4 incident to a Type 3/2/1 (NIMS).
Roles and Responsibilities within the Incident Command System:
Company Officers (Captains)
- Occupy the position of IC when appropriate.
- Occupy the position of Sector Officer when appropriate.
- Manage task level activities and supervise firefighters.
The Tactical
Objectives (listed in order of priority) are:
A. Remove endangered occupants and treat the injured.
B. Stabilize the incident and provide for life safety.
C. Conserve property.
D. Provide for the safety, accountability, and welfare of personnel. This priority is ongoing throughout
the incident.
The Functions of Command include:
- Assume and announce Command and establish an effective initial command position
(Command Post). - Rapidly evaluate the situation (size up).
- Initiate, maintain, and control effective incident communications.
- Provide and manage a steady, adequate, and timely stream of appropriate resources.
- Identify the incident strategy, develop an Incident Action Plan (IAP), and assign companies and
personnel consistent with plans and standard operating procedures. - Develop an effective incident organization using Sectors/Divisions/Groups to decentralize and
delegate geographic and functional responsibility. - Review, and revise (as needed) the strategy to keep the IAP current.
- Provide for the continuity, transfer, and termination of Command.
What are your command options when you’re on scene?
Investigative
Fast Attack
Stationary command
What is the Transfer of Command process?
A. The first fire department member arriving on the scene will automatically assume Command.
This will normally be a Company Officer, but could be any fire department member up to and
including the Fire Chief.
B. The first arriving Company Officer will assume Command after the Transfer of Command
procedures have been completed (assuming an equal or higher ranking officer has not already
assumed Command). IC #1 is usually a Company Officer.
C. The first arriving Command Officer should assume Command of the incident following Transfer
of Command procedures and becomes IC #2.
D. Subsequent arriving Command Officers should report their location to the IC, and wait for an
assignment. The first arriving Shift Commander ( preferably from the appropriate city that the
incident is located in if available) will assume the roll of Senior Advisor and assist the IC. The
second arriving Shift Commander sets up the Command Van (CV) and manages the movement
of Command to the CV. The Senior Advisor, IC and Support Officer become the Command
Team (Incident Advisory Team). The Command Team may assign additional staff such as a
Safety Officer (relieves the Support Officer’s ISO responsibility) and a Staging Officer.
E. Assumption of Command is discretionary for Assistant Chiefs and the Fire Chief.
Within the chain of Command, the actual transfer of Command will be regulated by the following
procedure:
A. The officer assuming Command (IC #2) will communicate with the person being relieved (IC #1)
by radio or face-to-face. Face-to-face is the preferred method to transfer Command.
B. The person being relieved will brief the officer assuming Command indicating at least the
following:
1. General situation status:
a. Incident conditions (fire location and extent, Hazmat spill or release, number of
patients, etc.)
b. Incident Management Plan.
c. Completion of the Tactical Objectives.
d. Safety considerations.
2. Deployment and assignments of operating companies and personnel.
3. Appraisals of need for additional resources.
C. When an incident becomes so large that an Incident Management Team (IMT) is requested,
Command will not transfer to the IMT (Type I/III) unless a formal written Delegation of Authority has
been signed by both the JHA and the IMT.
Command Team (Incident Advisory Team) is comprised of who?
The Command Team consists of the Incident
Commander (IC), Support Officer, and Senior Advisor
Who are the first and second members of the command team?
The IC and the Support Officer are the first and second members of the Command Team
What are the Roles and Responsibilities of the Support Officer?
- Define, evaluate, and recommend changes to the incident action plan.
- Provide direction relating to tactical priorities and specific critical fireground factors.
- Become the Incident Safety Officer
- Evaluate the need for additional resources.
- Assign logistics responsibilities.
- Assist with the tactical worksheet for control and accountability.
- Evaluate the fireground organization and span of control.
- Other duties as necessary.
Who is the third member of the Command Team?
Senior Advisor
What are the Role and Responsibilities of the Senior Advisor?
• Review and evaluate the incident action plan, and initiate any needed changes.
• Provide on-going review of the overall incident (THE BIG PICTURE).
• Review the organizational structure, initiate change or expansion to meet incident needs.
• Initiate Section and Branch functions as required.
• Provide a liaison with other city agencies and officials, outside agencies, property owners and/or
tenants.
• Forecast and react to the effect this incident will have on surrounding neighborhoods, Public
Officials, and city staffing.
• Prepare to transition to long-term operations by establishing operational periods and advising
the Assistant Chief of Operations as to the need for an All Hazards Incident Management Team
(AHIMT), state or federal assistance.
• Provide a transitional briefing to the incoming IMT if one has been assigned to the incident.
What is done on the strategic level of an incident?
Strategic – This organizational level is designed around the IC and Command Team, operating in the
Command Mode, and working out of a stationary command post. The strategic level involves the
activities necessary for overall operational control, considering critical fireground factors and risk
management plan to determine the strategy and develop an IAP, establishing objectives, managing the
strategy, setting priorities, allocating resources, and thinking ahead. Strategic Level responsibilities
include:
• Determining the appropriate strategy: OFFENSIVE OR DEFENSIVE
• Establishing a strategic plan for the incident.
• Setting priorities.
• Obtaining and allocating resources.
• Predicting outcomes and planning.
• Assigning specific objectives to tactical level units.
What is done on the tactical level of an incident?
Tactical - The first management “subdivision” of incident scene organization is accomplished by
assigning Sector (Division or Group) responsibilities. Sector officers are responsible for the tactical
deployment of assigned resources, evaluation, and communication with the IC. They are assigned by
the IC and supervise directly at the site of the assigned activity in order to meet the operational
objectives given to them by the IC.
What is done on the task level of an incident?
Task – The level of the organization where the work is performed by assigned companies and other
resources. The Strategic and Tactical levels are in place to support the task level. Task level activities
are routinely supervised by Company Officers. The accumulated achievements of Task Level activities
accomplish Tactical Objectives.
When should the IC should assign a Battalion Chief and FIT to a sector?
Whenever there are three or
more companies operating in a sector.
What is the maximum number of Sectors that an IC can effectively manage?
The
span of control is usually five sectors and should never exceed seven sectors.
When the number of Sectors exceeds the span of control that the Incident Commander can effectively
manage, the Incident Organization should be divided into what?
Branches
Utilizing Sectors provides the following advantages:
• Reduces the IC’s span of control – divides the incident scene into more manageable units.
• Creates more effective incident scene communications – permits the IC to exchange
information with a limited number of individuals (Sector Officers) who directly supervise teams of
firefighters. This reduces overall radio traffic by allowing firefighters and sector officers to
communicate face to face instead of by radio.
• Provides a standard and logical system to divide large geographical incidents into
effectively sized units – allows the IC to concentrate on strategy from one standard command
post location.
• Provides an array major support functions – these are to be selected and assigned
according to the particular needs of each situation. The execution and details of these specific
operations becomes the responsibility of the sector officer, not command.
• Improves firefighter safety – allows each sector officer to maintain more direct control of the
position and function of the companies assigned to their sectors at all times. Sector officers
concentrate on their assigned areas and are in a position to move personnel based on incident
conditions and the IC’s decisions.
Command Should Assign Sectors Based on the Following Factors:
• When the number of assigned and operating companies threatens to overload the IC’s ability to
command. Direct tactical-level control should be delegated (earlier than later) to sector officers
before the IC’s ability to manage is exceeded.
• When the IC forecasts that the situation will become a major operation, soon exceeding his/her
span of control.
• When companies are involved in complex operations (Large interior or geographic area,
hazardous materials, technical rescues, etc.)
• When companies are operating from tactical positions which Command has little or no direct
control over (i.e. out of sight).
• When the situation presents specials hazards and close control is required over operating
companies (i.e., unstable structural conditions, hazardous materials, heavy fire load, marginal
offensive situations, etc.).
• Name the sector according to its function or geographical location.
When establishing a Sector, the IC will assign each Sector Officer:
A. Tactical Objectives.
B. A radio designation (Roof Sector, East Sector, etc.)
C. The identity of resources assigned to the Sector.
When a command officer is assigned Sector responsibilities, what does his FIT become?
Sector safety officer