W1: Chapter 9- Mgmt Principles

Question 1

define management

Answer 1

process of planning organizing, staffing, directing, controlling

Question 2

define organization

Answer 2

group of people working together in structured and coordinated way to achieve goals

Question 3

What are the 3 management concepts?

Answer 3

Authority, responsibility, accountability

Question 4

define authority

Answer 4

delegated from top to lower lv.
- the right of manager to direct others and take actions bc of their position

Question 5

define responsibility

Answer 5

cannot be delegated or passed to another.
- obligation to perform assigned activity/see someone else perform it

Question 6

define accountability

Answer 6

state of being responsible to one’s self to some org. or to public

Question 7

What are the different managerial levels?

Answer 7

• top
  -middle
  -first line

Question 8

What does top mgmt do? (policy making)

Answer 8

control org., develop vision, responsible for overall mgmt, policies, guiding & directing

Question 9

what does middle mgmt do? (organizational)

Answer 9

coordinate activities that implement policies of org.; facilitate activities at technical lv.
- Direct activities of other managers, facilitate comm.
b/w lower and upper levels of org.

Question 10

what does first line mgmt do? (technical)

Answer 10

responsible for supervising employees,
day-to-day op activities, ex. production, service,
sanitation

Question 11

define functional manager?

Answer 11

responsible for only one area of organizational
activity, ex. bar/meat dep.

Question 12

define general manager?

Answer 12

responsible for all the activities of a unit. In a
restaurant, everything happening on a specific shift is the GM’s responsibility

Question 13

what are the roles of managers?

Answer 13

• interpersonal
  -informational
  -decisional

Question 14

what does interpersonal roles encompass?

Answer 14

focus on relationships
- includes figurehead, leader, liaison role

Question 15

what does informational roles encompass?

Answer 15

focus on communication
-includes monitor, disseminator, spokesperson

Question 16

what does decisional roles encompass?

Answer 16

determine new courses of action, unit strateg.
-include entrepreneur, disturbance handler, resource allocator, negotiator roles

Question 17

define skill

Answer 17

ability that can be developed and manifested in performance

Question 18

what are the diff types of skills?

Answer 18

-technical
-human
-conceptual

Question 19

define technical skill

Answer 19

understanding/ proficiency in specific kind of activity involving methods/techniques

Question 20

define human skill

Answer 20

concerns working with people and understanding behaviour
2 aspects:
- leadership within mgr own unit
-skill in intergroup relations.

Question 21

define conceptual skill

Answer 21

ability to view organization as whole, recognizing how various parts depend on one another, how changes in one part impact other parts

Question 22

what level of mgmt needs to most human skills? (b/w executive, manager, employee)

Answer 22

manager

Question 23

what level of mgmt needs to most conceptual skills? (b/w executive, manager, employee)

Answer 23

Executive

Question 24

what level of mgmt needs to most technical skills? (b/w executive, manager, employee)

Answer 24

employee

Question 25

what is the hierarchy of plans from bottom to top?

Answer 25

-methods -procedures -policies -objectives -goals

Question 26

define goal

Answer 26

desired future condition

Question 27

define objective

Answer 27

goal or end point that sets direction for managerial planning

Question 28

define policies

Answer 28

- guidelines for action in an org. - procedures & methods define steps for implementation

Question 29

define planning

Answer 29

establishing organizational objectives & setup procedures to meet them - policies, procedures, methods - >1 year to 5 yrs

Question 30

define strategic planning

Answer 30

-continuous, systematic process -ppl make decisions about intended future outcomes/how to accomplish, how success is measured/evaluated

Question 31

define strategy

Answer 31

pattern of purposes & policies defining company and its business

Question 32

define organizing

Answer 32

mgmt function of grouping activities, delegating authority, coordinating relationships horizontally and vertically

Question 33

define controlling

Answer 33

mgmt function of ensuring plans are being followed. If not, corrective actions taken - goals, objectives, policies are control standards

Question 34

define standards

Answer 34

define dimensions of what's expected to happen; control performance; used to evaluate & adjust plan.

Question 35

define traditional organization

Answer 35

organization in which lines of authority which create order, are established

Question 36

define corporate culture

Answer 36

shared philosophies, values, assumptions, beliefs, expectations, attitudes and norms that knit an organization together

Question 37

what is a mission statement?

Answer 37

defines org. purpose and primary objectives. - set in present tense - why you exist as a business - short, clear, powerful

Question 38

What is a vision statement?

Answer 38

also define org. purpose BUT focus on goals and aspirations - uplifting, inspiring, timeless

Question 39

define delegation

Answer 39

process of assigning job activities & authority to specific employees within an organization

Question 40

define span of management

Answer 40

number of employees that can be effectively supervised by one manager

Question 41

define formal authority

Answer 41

exists bc of position in organization (top->bottom) eg.government

Question 42

define acceptance in the context of authority

Answer 42

based on employee's acceptance of authority. eg. formal authority must be accepted based on zone of acceptance

Question 43

define authority of competence

Answer 43

expertise based on technical knowledge and experience - command accepted bc employee believes person is knowledgable

Question 44

define departmentalization

Answer 44

process of grouping jobs according to logical arrangement - pattern of task and authority relationships to divide work based on job specialization

Question 45

define line position

Answer 45

position in direct chain of command responsible for achievement of org. goal

Question 46

give an example of line position

Answer 46

production/service manager

Question 47

define staff position

Answer 47

provide expertise, advice, support for line position