Warranty Questions Flashcards
(19 cards)
What is the total number of vehicles in the fleet?
300
How many different locations will the fleet be placed in?
5
What type of information should be included in the summary sheet for the fleet?
- Each type of fleet
- Tailored packets for each depot
- Delivery schedule
- Warranty terms and procedures
- Distribution list for depot locations and necessary departments
What platforms should information be uploaded to for future reference?
- Tableau
- Sharepoint
- Centralized platform
What is the initial step in notifying the bus manufacturer about safety-related failures?
Review the failure and confirm it’s a safety issue
What information should be gathered when notifying the bus manufacturer?
- Fleet bus number
- Photos
- Maintenance issues recorded in Spear
Who should be notified when there is a safety-related failure on buses?
- My manager and team
- Manufacturer
- Depot Managers
What documentation is essential before processing warranty claims?
- Centralized Folder
- Pre-Claim Checklist or Database
- Fleet Information
- Maintenance History & Supporting Evidence
- Relevant contacts
What is included in the Pre-Claim Checklist?
- Fleet Vehicle Identification Numbers (VINs)
- Manufacturer Type
- In-service date
- Date & Mileage of failures
What should be tracked carefully to avoid voiding warranty coverage?
- Coverage duration (mileage and time limits)
What should be documented if a manufacturer refuses to pay for warranty claims?
- Denial reason
- All correspondence
- Resubmissions
- Final decisions
What steps should be taken if a warranty claim is denied?
- Document everything
- Review Claim Details and Contract Terms
- Meet with manager
- Contact manufacturers for clarification
- Escalate if necessary
- Learn and adjust
What should be confirmed regarding part retention requirements?
Revisit the manufacturer’s warranty terms
What actions should be taken to address the issue of depots not saving damaged parts?
- Confirm the requirement
- Review internal procedures
- Engage with depot staff
- Provide clear guidance and training
- Establish accountability and tracking
- Communicate with the manufacturer
- Monitor and follow up
What is the goal of gathering key information before processing a claim?
To ensure claims are accurate and valid
Fill in the blank: A _______ is necessary to keep track of all claims from beginning to end.
Centralized Folder
True or False: It is important to include photos in the warranty claims documentation.
True
What should be included in the Maintenance History & Supporting Evidence?
- Significant Work Orders
- Preventative Maintenance performed
- Mechanic notes
- Parts replaced
- Labor time
- Service dates
- Photos
What should be done after gathering information on warranty claims?
Share updates with all relevant parties
