Weak Areas Flashcards

1
Q

What are the 3 purposes of inspections?

A

Valuation, Property management and agency.

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2
Q

What things are you looking for when undergoing an inspection for valuation purposes?

A

factors impacting value such as location, condition, aspects, defects, form of construction

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3
Q

What things are you looking for when undergoing an inspection for property management purposes?

A

if occupied: lease compliance, statutory compliance, need for decoration and repair, defects, repair and condition

if unoccupied: statutory compliance, state of building, repair and maintenance, defects, obsoletion, vandalism and building damage

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4
Q

What things are you looking for when undergoing an inspection for agency purposes?

A

buildin condition
repairs and maintenance
services
presentation and flexibility of accommodation
MARKETABILITY

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5
Q

What things are you looking for when undertaking an external inspection?

A

method of construction
defects and repair/condition
car parking
access
loading
structural movement

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6
Q

What things are you looking for when undertaking an internal inspection?

A

layout and specification –> flexibility and obsolescence
repair and maintenance
defects
age/condition of services
statutory compliance e.g asbestos, H&S, equality act 2010, fire safety
F&F

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7
Q

What is the institutional specification of retail units?

A

if new: constructed of steel or concrete frames
services capped off
concrete floor
no suspended ceiling
no shop frontage
effectively in shell condition for retailer to fit out

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8
Q

What is the institutional specification of industrial units?

A

Steel portal frame
Plastic coated profiled steel cladding
c.2m brick or block work walls elevations
Min 8m eaves height
Min 10% roof lights
Full height electric loading doors
3 phase power supply
Main services capped off
LED lighting
5-10% office areas

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9
Q

What is the institutional specification of office units?

A

BCO (British Council for Offices) provides an institutional spec including:
full accessed raised floor c.150mm void
ceiling height 2.6-2.8m
2.50-3 kn/sqm floor loading capacity
A/C and double glazing
passenger lifts
1 cycle space per 10 staff
1 shower per 100 staff
8-10m2 occupancy density

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10
Q

3 common causes of defect?

A

Water, movement and deterioration of/defective building materials

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11
Q

Types of movement causing defects

A

Subsidence = vertical downward movement of building foundation. can be from changing underlying ground conditions
Heave = expansion of ground beneath part/all buiding, can be due to tree removal and subsequent moisture build up

OR

Horizontal cracking = in brickwork and may indicate cavity wall tie failure
shrinkage cracking = in new plasterwork when drying out
thermal expansion can also cause crakcs

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12
Q

Purpose of snagging

A

to meet standards and specification

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13
Q

Types/causes of damp?

A

Wet rot
Dry rot
rising damp
condensation
leaking plumbing / AC / pipework

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14
Q

What is wet rot and what are the signs?

A

Caused by timber decay and damp.
Signs = wet/soft timber, high damp meter reading, visible fungal and musty smell

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15
Q

What is dry rot and what are the signs?

A

Caused by fungal attack
signs = fungus, known as mycelium with white fluffy strands across wood
large and often organ mushroom like bodies
strong smell
red spores
cracking paintwork and timber
can destroy masonry and timber

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16
Q

What must you do regarding defects for all inspections?

A

You must look for defects during all inspections by starting at the roof and working downwards

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17
Q

what are the causes of condensation?

A

lack of ventilation and heating
signs = mould and streaming water on windows and walls

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18
Q

typical defects for period resi/office/shop building

A

dry rot
wet rot
roof tile slippage
damp penetration at roof and ground level
water ingress on windows and doors
structural movement

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19
Q

typical defects for modern industrial buildings

A

leaks around roof lights
cut edge errosion
spalling/efflorescence/cracking on brick work
damaged cladding
blocked valley gutters
water damage from poor guttering

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20
Q

typical defects for modern office buildings

A

damp penetration at roof and ground level
water damage from burst a/c, water pipes
damaged cladding
cavity wall tie failure
efflorescence

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21
Q

Key legislation regarding contamination?

A

Environmental Protection Act 1990

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22
Q

Who pays for remedial works if contamination occurs?

A

Typically landowner pays for remediation works

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23
Q

Why can contamination exist?

A

because of heavy metals, radon and methane gas and diesel/oil/chemicals

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24
Q

Signs of contamination?

A

bare ground
evidence of chemicals, oils, oil drums
subsidence
underground tanks

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25
what are the typical phases of investigation of contamination?
Phase 1 - review site history (desktop) and site inspection/investigation Phase 2 - investigation to identify nature and extent of contamination. With detailed soil samples using bore holes Phase 3 - remediation report to set out remedial options and monitoring **suggest specialist reports if concerns the site has contamination
26
What would you do if you were instructed to value a site with contamination?
1. DO NOT provide val advice until specialist report is comissioned 2. Caveat advice with disclaimer highlighting the issue OR special assumption 3. Deduct remediation costs from gross site value
27
Signs of deleterious materials?
brown staining on concrete or concrete frame
28
Example of a deleterious material?
Reinforced autoclaved aerated concrete (RACC) Used in many public buildings in 60s-90s and deteroriorates over time - esp in harsh conditions - leading to structural issues High alumina cement calcium chloride woodwoll shuttering
29
Examples of hazardous materials
asbestos - always check asbestos register radon gas lead piping Recommend specialist report
30
What is Japanese knotweed?
invasive species of plant that can damage hard surfaces ie foundations and tarmac Hard to control and costly to eradicate - specialists must remove and dispose purple/green stem with large green leaves (spade like shape) chemical treatment / digging out / removing to licensed landfill --> in accordance with Environmental Protection Act 1990 professional standard on knotweed called Japanese Knotweed and residential property
31
What is the RICS Guidance on property measurement available?
RICS Prof Standard: RICS Property Measurement 2018 Code of Measuring Practice 2015 IPMS All Buildings 2023 IPMS Data Standards For all building classes except offices and resi, bases of measurement in COMP may still apply BUT application (ie part 1) of the professional standard applies to all e.g. what should rics members consider when evaluating the level of accuracy
32
What does the RICS Prof Standard: RICS Property Measurement 2018 set out?
Application of the PS Technical definitions IPMS: Office Buildings IPMS: Residential Buildings
33
what should RICS members and firms consider when evaluating the level of accuracy expected from a measured survey?
What is the purpose of the measurement exercise? What are the client's requirements and expectations what are the building/site conditions at time of the survey what are the time/cost elements what are ramifications for inaccuracy considering above will mean correct equipment and procedures can be adopted
34
IPMS 1 Definition
measuring the area of a building including external walls on floor-by-floor basis
35
IPMS 2 Definition
used for measuring the interior of an office to include all areas available for direct use measured to IDF on floor-by-floor basis
36
IPMS 3 Definition
the floor area available on an exclusive basis to an occupier measured to IDF excluding standard facilities on floor-by-floor basis
37
IPMS 1 exclusions
upper void levels of an atrium open external stairwells patios refuse areas external parking at ground level
38
IPMS 2 exclusions
upper levels of void atrium open light wells patio and decks at ground level external parking equipment yards refuse areas
39
IPMS 3 exclusions
standard facilities providing shared or common facilities e.g stairs lifts WC's cleaner cupboards plant rooms
40
IPMS 1,2 and 3 all include but state seperately
Covered galleries balconies generally accessible roof terraces
41
What things must RICS members do/comply with and keep information in a file on / in report with work that includes the measurement of buildings?
purpose of measurement instruction date of measurement instruction date of measurement name of RICS M/F responsible for instruction measurement standard adopted measurement methodology / tool reasons for departure of IPMS floor area / scaled plans unit of measurement and conversion factor
42
What are the differences between IPMS 3 and NIA?
IPMS includes pillars/columns IPMS measures to IDF, NIA is to internal face IPMS includes areas with heights of less than 1.5m Where multiple occupiers on one floor, IPMS takes to midpoint of the partition IPMS includes but states seperately: covered galleries and balconies and generaly accessible roof terraces IPMS includes area occupied by reveals of window if they are the IDF, NIA does not but NIA does go to glazing if full height glazing unless window structure/design render space unusable ie at 6 Ramillies.
43
Define Internal dominant face (IDF)
the surface area of each IDF wall section comprisig 50% or more of the FTC height *if this doesnt occur, the finished surface is the IDF
44
define Internal face
the brick/block work or plaster coat applied to the brick/block work, not the surface of internal linings installed by the occupier
45
define finished surface
the wall area directly above the horizontal wall/floor junction IGNORES skirting, perimeter trunking, pipework or heating/cooling units.
46
define limited use area
an area whereby legal occupation is not possible e.g height restrictions or poor day light
47
define internal dominant finish wall section
each individual finish of an external wall that is either recesses or protrudes from the adjacent section
48
What are the aims of IPMS all buildings
1. Establish consisent methodology for all building types around world 2. promote international collaboration 3. harmonises all buildings into single set of standards 4. provide high level overarching standards on best practice in regard to property measurement
49
What is good about / useful about the COMPS 2015
Best practice for all asset types except for office and resi (as are in prof standard) provides precise definitions - ensures a common and consistent approach
50
When is GEA used (COMPS 2015)
town planning resi building cost estimations council tax vals
51
When is GIA used (COMPS 2015)
estate agency rating building cost estimation for commercial assets valuation of industrial warehouses
52
When is NIA used (COMPS 2015)
estate agency rating building cost estimation for commercial assets valuation of industrial warehouses - is this true?
53
what does the GIA for industrial units include?
stairwells lifts permanent access mezz floors loading bays
54
what does the GIA for industrial units exclude?
canopies fire escapes covered ways
55
If you are measuring a shop with full height partitioning what would you do?
try to remove ceiling tile or get behind the partitioning via gaps/holes use scale floor plans
56
what is included for NIA for office buildings in COMPS 2015 (REMEMBER BUILDING NOT SINGLE FLOOR)
Notional lift lobbies notional fire corridors kitchens built in cupboards etc occupying usable area ramps/steps within usable areas and stated seperately areas occupied by ventilation/heating grills areas occcupied by skirting/perimeter trunking areas occupied by non-structural walls subdividing accommoation in SOLE OCCUPANCY
57
what is excluded for NIA for office buildings in COMPS 2015 (REMEMBER BUILDING NOT SINGLE FLOOR)
WC's stairwells areas less than 1.5m head height cleaners rooms plant and lift rooms service cupboards and risers areas rendered unusable with 0.25m gap to opposite face (ie 0.25m gap between column and wall) if glazing is full height but renders space by it substantially unusable space occupied by permanent A/C or heating and cooling apparatus
58
what is internal eaves height
clear height between floor and lowest point on underside of roof - ie at the eaves
59
how would you measured land?
trundle wheel promaps - but check boundaries on site with OS Map or Land Reg prior. Promaps doesnt take into account elevation of land ie hillls use trigonometry
60
what is a appropriate scale for A4 floor plan?
1:50-1:200
61
what is a appropriate scale for location/street plan?
1:1,250 - 1:2,000
62
Drawbacks of a disto / laser measure
can be distorted by sunlight and cant measure reflective surfaces but is accurate to 1.5mm up to 200m away
63
What is NIA?
the usable area withing a building measured to the internal face of the perimeter walls at each floor level includes: - base of atria with clear height above - entrance halls - notional lift lobbies and fire corridors - kitchens - built in cupboards occupying usable area - ramps, sloping areas and steps within usable area - areas occ'd by ventilation/heating grills - areas occ'd by skirting boards/perimeter trunking - areas occ'd by non-structural walls subdiving accommodation in SOLE occupancy! Excludes: - WC's - lift and plant rooms - staiwells and lift wells - common area corridors - internal structural walls - columns - areas with headroom less than 1.5m - areas rendered substantially unusable with 0.25m distance between opposite faces
64
What is GIA?
the area of a building measured to the internal face of the perimeter walls at each floor level. includes: - area occupied by internal walls and partitions - columns, stairwells, lift wells - mezz floors with permanent access - atria and entrance halls with clear height above (measured at base level ONLY) - internal balconies - structural or stepped floors (treated as level) etc Excludes: - perimeter wall thickness - external open-sided balconies - external covered ways - external fire escapes - canopies **so basically includes everthing but those 5 exclusions above
65
What is GEA?
The area of a building measured externally at each floor level.
66
Information required from client before commencing instruction (L+T)
Agreed TOE understand client strategy/objectives Get copy of lease and lease plans copy of licenses e.g for alterations/improvments/sub lettings/deeds of variation copy of RR memoranda contact details to arrange inspections
67
L&T Fee structure types?
Fixed ie stage 1,2,3 et Incentivised - ie % of saving / increase
68
Define without prejudice / what does it do and the benefits etc
Means during negotiations the opposing party CANNOT rely upon any document labelled without prejudice the information is privileged and cannot be used as evidence to show to arbitrator / independent expert
69
Define subject to contract
means exactly that, it is subject to the contract
70
What is a tenancy at will?
form of licence for unspecified time LL can evict T at any time NO legal interest in land No right to renewal example: allows a tenant early access to undertake fit out works
71
What is a licence and some of their featurea?
'passes no interest in the land but makes legal what would otherwise be illegal' e.g car park, pop-up shop in shopping centre 4 Features - a right to enter property - personal arrangement between licensor and licencee - does not acquire any interest in the property - can be terminated at any time
72
What are the 4 requirements of a lease?
Exclusive occupation specified period of time payment of rent if over 3 YEARS terms must be in writing and signed as a deed
73
Differences between a lease and a licence?
Leases can be assigned - licences cannot Leases terminated at lease events e.g breaks or RR or expiry - licences can be terminated at any time Leases provide an interest/estate in the land - licences only allow the right to use it
74
What is case law surrounding Lease vs Licences?
Street vs Mountford (1985)
75
Deeming provision definition?
In older leases, some RR clauses required the LL to specify the rent in the trigger notice. If the T does not serve a counter notice within specified time frame - the T will have deemed to accepted the new rent
76
what is a wayleave?
A temporary right receives an annual payment is personal to the company cannot be transferred to new owner e.g provides a right for a electricity company to install and maintain apparatus
77
What is an easement?
A permanent right receives a capital payment capable of being registered on land reg A prescriptive right of way or prescriptive easement can be obtained due to: continuous and uninterrrupted use proven over at least 20 years A permissive right can be granted by landowner to allow access over the land E.g. utility company allowing them to service pipes etc underground
78
What is adverse possession?
when someone who is not the legal owner of land can qualify to become the legal owner through possession of the land over a specified period of time without landowners consent If after 2003, is 10 years of occupation if the land is registered, if not, its 12 years **this happened after land registration act 2003 where before it was 12 years for registered land
79
Headline clauses/RENT for RR?
uncommon as hard for LL to achieve a HLR at RR - UNLESS lease wording is explicit
80
Contents of a RR clause?
- basis of valuation ie UO / RPI or CPI linked or turnover rents - 4 assumptions - 3 disregards - hypothetical lease term - Time of the essence
81
what are the 4 ususal assumptions?
Property is available to let on open market between willing LL & T for term as stated in hypothetical lease term Property is fit and available for immediate occupation All covenants have been observed by the LL or T The property may be used for its purpose set out in the lease
82
what are the 3 usual disregards?
Effect of goodwill with tenants occupation Goodwill attached to the property Tenant improvement (if LL consent granted for it)
83
what is the hypothetical lease term
the lease term assumed for RR purposes can influence rental value
84
how do you know the hypothetical lease term / what if it isnt mentioned?
will be in the RR clause unless the wording is explicit then 'assumption of reality' - ie you the residual of the term is the assumed hypothetical lease term
85
Case law regarding hypothetical lease term?
Canary Wharf (Three) Vs The Telegraph Group ltd (2003) Ritz Hotel vs Ritz Casino (1989)
86
What is time of the essence?
the presumption that time is not of the essence UNLESS there are sufficient contradictions stating otherwise It will say in the lease if it is or isnt of the essence
87
key case law surrounding time of the essence?
United Scientific Holding vs Burnley Borough Council (1978) More recently Bello vs Ideal View (2008) - LL initiated RR 13 years after RR date but court held time was not of the essence so was fine
88
Post rent review date evidence case law?
Segama vs Penny Le Roy Ltd (1984) - transactions can be used as comps if after RR date BUT post rent review events (ie covid 19) cannot be taken into account
89
What is the order of the hierarchy of evidence and wh coined in?
Reynold and Fenshaw in the 'handbook of rent review' open market letting lease renewal rent review independent expert arbitration court determination hearsay evidence etc
90
What is without prejudice save as to costs?
without prejudice = as mentioned before cannot be used as evidence for other party save as to costs = if you go to 3rd party and it was decided your opinion/valuation should have ben accepted, the costs incurred in that time frame goes to the other party who didn’t accept that Calderbank originally
91
Which terms of the lease effect the rent review?
- Lease term - Breaks / RR frequency - Alienation - User clause – if restrictive which means restricted to a certain use. This decreases rental value as restricted on type of occupier – by how much….it depends
92
Functions / purposes of without prejudice save as to costs?
gives my client some protection against the costs of dispute resolution can focus attention of parties to reach an agreement
93
what is a calderbank letter?
Written letter open for unconditional acceptance is used for dispute RR's - either party can serve one
94
what must be included in a calderbank?
genuine offer to settle (rent) clear terms set out a reasonable time frame for the opposing party to consider their proposal (normally 3 weeks) must be capable of unconditional acceptance clear client approval
95
do you label calderbank letters with subject to contract
No
96
calderbank case law?
calderbank vs calderbank (1975)
97
can calderbanks be used for lease renewals and what other options do parties have for lease renewals?
Yes - generally drafted by solicitors (but not always/dont have to be) BUT ONLY FOR PROTECTED TENANCIES or party can use Part 36 from Civil Procedure Rules Must get legal advice on which to use and should be drafted and served by solictor as more prescriptive - to win you also need to win on all the terms whereas calderbanks you just need to win on the rent
98
can you serve more than one calderbank offer?
yes, can send as many as you want
99
calderbank benefits over Part 36
- part 36 more legal and Calderbank is more flexible - part 36 you have to win on all of the terms not just some of them - potentially carry greater cost sanctions
100
how do you know what dispute resolution is for each instruction?
it will be stated in the lease and so will the role of the dispute resolver ie arbitrator or independent expert
101
how much does it cost to appoint an abritrator/indep ex via RICS DRS?
£425.00
102
Arbitrator vs independent expert
Costs Legislation Evidence Appeal Negligence Disclosure CLEAN'D Both should be experts in the given field/area
103
what role can a surveyor have in dispute resolution proceedings?
can act as an advocate or expert witness
104
How do you know if the arbitrator has the right to award costs
Stated in the arbitration act 1996, so ALWAYS has power to award costs
105
What is the difference between advocate and expert witness?
advocate can provide an opinion on value, BUT the expert witness can advocate duty of care to client (and tribunal) whereas expert witness is to the tribunal expert witness cannot work on a success related fee basis, advocate CAN advocate must be independent, unbiased, within expertise, truthful advocate must act properly and fairly and not let integrity be compromised
106
How does the arbitrator award costs? / How does the arbitrator decides who pays?
Depends who wins the case How do I know whos won? A= Calderbanks
107
When you are negotiating, what do you mark your letters with?
Without prejudice = cannot be relied up on as evidence in arbitration/indep expert (NOT COURT) AND Subject to contract = as means it is not binding BUT DO NOT PUT SUBJECT TO CONTRACT ON CALDERBANK
108
How would you work out the level of Calderbank to serve ie the rent figure / Is it market rent in your calderbank letter?
Usually not, it is used as tactics therefore leave some room for the negotiations it is the minimum or maximum your client is willing to accept before 3rd party – its not a valuation figure. So if acting for tenant you would submit a rent level in Calderbank below the nil increase level as arbitrator will award a rent. Therefore, it would be best to ask for a nil increase, although in the submission your rental level may be well below that.
109
what are the contents of a RR memorandum?
name of LL and T Property address RR date Lease date confirmation of new agreed rent signed and dated by both parties can also be accepted via indep exp determination / arbitrator award OR written acceptance of a calderbank letter (NOT MARKET SUBJECT TO CONTRACT)
110
what is section 24 of the L&T Act?
Continuation of a protected tenancy at end of business tenancy which is protected, the tenancy will not come to an end if T remains in occupation will automatically renew on same terms until terminated called continuation tenancy / holding over
111
what is section 25 of the L&T Act?
Landlord right to refuse or renew Must be served not less than 6 months and no more than 12 months before the date of termination cannot be before contractual expiry - ie the LL cant make the termination date before the contractual expiry
112
what is section 26 of the L&T Act?
Tenant request for a new business tenancy / notice to renew The T can serve notice requesting a new tenancy beginning with a date: - no more than 12 months - and no less than 6 months after the mkaing of a request **the request cannot be before the contractual expiry ie new term cannot start before current one expires
113
what is section 27 of the L&T Act?
Tenant notice to terminate a lease
114
What must the section 25 notice state/be
provided by competent landlord be in prescribed form must state if hostile or non-hostile (friendly) if hostile = must provide grounds for refusal if friendly = must provide terms for the new lease
115
what is the max term that can be granted under S25 notice?
15 years granted by county court can be longer if parties agree to
116
what happens if you undertake lease renewal negotiations and you pass the date for a new lease/termination as specified in the notice?
tenant automatically loses security of tenure UNLESS new lease is in place either party has applied to court parties agreed in writing to an extension of deadline to apply to court for a new tenancy
117
what are the contents of S25 notice?
Name and address of L+T Property address notice of date to end tenancy confirm whether lease is to be opposed or granted - if friendly add new terms, if hostile add grounds for refusal a recommendation to seek specialist advice confirm date by which the T must ask court for a new tenancy (unless parties agreed beforehand)
118
What must a section 26 notice be/state?
- in prescribed form - must state T's proposal for a new lease - included proposed rent
119
If a Landlord wishes to oppose a S26 by serving a S25 for refusal/new terms how soon must a counter be served?
Must be countered within 2 months
120
What does section 30 relate to?
Landlord ground for refusal of a new lease - 7 of them from A-G ie section 30a etc.
121
What are the grounds for refusal undert section 30?
a) Breaches in repairing covenant b) Peristent delay in paying rent c) Other covenant breaches d) Providing alternative accommodation e) Uneconomic Subdivision f) Demolition / reconstruction g) Owner occupation
122
Of the section 3o grounds - which are fault and which are non fault
Fault: (ie T breach of the lease) a) Breaches in repairing covenant b) Peristent delay in paying rent c) Other covenant breaches Non fault: d) Providing alternative accommodation e) Uneconomic Subdivision f) Demolition / reconstruction g) Owner occupation
123
if the Landlord refuses a new lease due to section 30f (demolition/reconstruction), what must they provide?
- proof of funding - proof of planning - proof of substantial work - proof of necessity to gain Vacant Possession - Proof of ability to redevelop provided VP is secured - Firm intention
124
Which of the section 30 grounds can result in compensation to the T?
E,F,G e) Uneconomic Subdivision f) Demolition / reconstruction g) Owner occupation this occurs when landlord successfully opposes a business tenancy
125
How is the s30 compensation calculated?
Depends on the prior period of occupation if >14 years - it is the rateable value of the property x 2 if <14 years - it is the rateable value **the rateable value is taken at the date of the hostile S25 or S26 counter notice T tenant needs to be in occupation at the the end of the current tenancy to be entitled to compensation --> T can lose right to compensation if vacates well ahead of the tenancy
126
When would tenant improvements not be disregared?
if over 21 years old potentially also if LL did not provide consent for them
127
what section of the act regards terms of a new lease?
32-35 Must be at MR Max term 15 years can be granted by country court - but parties can agree to longer if wish to
128
Case law regarding when one party in a lease renewal wants to introduce a change against the will of the opposing party?
O'May vs City of London Real Property CO (1982) Any departure from current lease MUST be fair/reasonable the party wishing to change terms MUST bear the burden of purusading court to change the terms must be party proposing the changes changes will not be accepted if not reasonable
129
How long does the LL have to have held the interest / owned the building to have grounds for owner occupation?
5 years
130
What is uneconomic subdivision?
when LL has already sublet parts of the demise and it’s the subtenant who wants a new lease, but landlord may say no as I want to let it as a whole. THIS IS V RARE as normally subtenants don’t have security of tenure
131
When does the new lease start if the lease renewal dispute goes to court?
3 months and 2 weeks after the court hearing
132
If lease renewal doesn’t go to court, how else can it be determined with by 3rd party?
PACT – professional arbitration on court terms – ie arbitrator deciding not a judge
133
If a lease renewal goes to court, when is the valuation date for the new rental level and when will the new lease start?
the valuation date of the new rent is date of court hearing but lease itself starts 3 months and 2 weeks after date of the court hearing
134
what section of the act defines competent landlord and what is a competent landlord?
s44 Competent landlord is a freeholder or superior tenant with unexpired term of >14 months is someone who can serve a notice and whom can be served a notice
135
what section of the act regards rent under a new tenancy?
S34 - must be agreed between L&T - determined by court if cant agree - should be that amount at which the property may reasonable be expected to be let at in the open market by a willing lessess 4 things to disregard - any effect on rent of T occupation - any goodwill in the tenant's business attaching to the premises - anyaffect on rent of T improvements - UNLESS undertaken as obligation by LL or over 21 years before date of application for new tenancy - For licenced premises – any effect on rent of additional value because of the licence
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what is interim rent?
the rent paid by T after expiry of contractual term (of 1954 protected lease) and before a formal lease renewal has been completed IR is usually the same as the new rent in the new lease, for a renewal of the same demise where terms have not materially changed UNLESS demise has changed/terms have changed/significant market change between effective date of the IR and start of the new lease, it could be different to new lease rent Same as the NEW rent in the NEW lease unless market conditions have changed significantly between the end of the previous tenancy and the start of the new tenancy! Or if there are differences in the lease terms.
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when is interim rent triggered?
after serving of S25 or S26 notice and is payable from the earliest date specified in the notice Only payable when the party makes an application to the Court for interim rent to be determined and a s.25/26 has been served so it starts the earliest a notice could expire ie 6 months after notice but can't start before contractual expiry. -->ie its either 6 months from serving notice (as that’s the earliest it can expire cos s25/26 must be served within 6-12 months) and cant start before contractual expiry. The IR goes from then, until the new lease which is 3 months and 2 weeks after the court date.
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what is section 40?
request for information by either party so either can check exactly who is the competent LL or T can serve during tenancy -> the other must respond within 1 month and if DO NOT then can be taken as breach of statutory duty not limited to one, can issue multiple
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what is the default dispute resolution mechanism for a lease renewal inside the act?
determination by County Court alternative is PACT, subject to both parties agreeing
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can you explain how the county court process works?
after service of a valid S25/26 one party (usually tenant) is required to apply to court for a new tenancy (issue proceedings) and then serve proceedings to the opposing party court process: - starts with pre-trial review (via phone/teams) where timescale for each stage of case is agreed - hearing date is fixed and if matter goes to court, then lawyers/witnesses present a case - county court orders new tenancy Trial judge has discretion over costs once decision make, T decides if what to take the lease or not on the terms ordered - cooling off period
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What is PACT - dont define - just what is it?
- joint initiative by RICS and Law Society - both parties must agree to it - encouraged as an ADR mechanism for unopposed business tenancy lease renewals - non rent issues = decided by solictor - rent issues = decided by surveyor - parties decide if resolver acts as abr/indep exp - can be appointed by RICS DRS or by application to law society Benefits - cost - speed - quality of decision making - more flexibility and control
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What are some of the proposed changes to the L&T Act 1954
Review of Part 2 in March 2023 Aim: ensure part 2 works with today's commercial leasehold market Next steps likely stated to be in mid/late November
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what section of the act regards interim rent
24a
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what is section 29 of the act?
Order by court for new tenancy
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what section of the act regards terms of a new lease?
32-35 *34 basis of valuation for new rent
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what is section 34 of the act?
Basis of valuation for the new rent
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what section of the act regards compensation?
section 37
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what section of the act is in relation to contracting outside the act?
38a
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what is section 40 of the act?
Notice requesting info about the other party
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what is section 44 of the act?
defines a competent landlord
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Why would a letting be contracted outside the security of tenure?
- requirement of the headlease to grant any sublettings outside the act - LL wants to reoccupy in due course - LL wants to redevelop property at lease end - LL wants future flexibility - rent may be lower
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what happens at lease end for leases outside of the security of tenure
T has not stautory right to remain in occupation No compensation is payable LL must ensure premises is vacant OR ensure new lease is in place at expiry **IF LL accepts rent, a protected tenancy may be created so need to be careful
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how does a LL avoid a T claiming statutory protection when contracting out but wants to grant a new lease?
can provide tenancy at will whilst
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why should the LL not collect rent until the new lease is completed (for outside act leases)?
as acceptance of rent can lead to a protected new tenancy
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what is the procedure for contracting outside the security of tenure?
LL must serve notice on prospective tenant, warning the lease will not be protected (called a health warning) proposed T must make declaration in response, confirming receipt of notice and accept its terms above MUST be done before lease is signed
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what are the two types of declaration when contracting out?
simlpe declaration - given when parties have at least 14 days prior to committing to lease statutory declaration - given when parties have less than 14 days prior to committing to lease
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what are the ways to terminate a lease?
Forefeiture surrender and negotiation merger break clauses lease expiry and service of notices
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what does contracting out mean (in relation to lease renewals)
the L & T agree to not include the security of tenure provisions provided by the 1954 Act.
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What do you have to have for a protected lease?
Holding Exclusive possession (otherwise you have a licence) business tenancy occupation for at least 6 months pays rent if a lease is silence then generally it is protected, if it is not protected it will state its not protected/excluded
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How do you know if a lease is protected
If a lease is silent, then generally it is protected, if it is not protected it will state its not protected/excluded
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Can independent expert have power to award all costs?
is possible but rare, would state it in the lease if so
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So if you served your S26 for a client, and the LL didn’t serve counter notice, what else does the T have to do to make sure they retain security of tenure / before the notice expires.
Have to apply to court prior to expiry of section 26, or agree to extensions of timescales – otherwise will lose security of tenure. Serving the S26 itself is not sufficient, you HAVE to apply to court prior to expiry of that S26 (either LL or T can apply to court but T must make sure that application has been made – you apply to court via a solicitor (same case for S25)– THIS IS FUNDAMENTAL - be in occupation when served notice. - must be a business tenant. - Must be in occupation for at least 6 months
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for your rent review L2 in Southbank was it and arbitrator or independent expert? Would you have preferred independent expert or arbitrator?
Arbitrator I would have preferred an arbitrator as my client was a tenant and it was a rising market. As an arbitrator only looks at the evidence provided it would provide better chance of the rental value not increasing. In rising market LL would prefer indep exp as they can undertake own investigations which would likely demonstrate a rental increase.
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What is included on a DRS1 form?
Property address Lease info e.g date and RR date, passing rent, whether it is for an arbitrator or independent expert information of both the LL and T e.g name, address, email the adviser details as above too for both the LL and T And any COI, if any
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Is there any point serving a calderbank if the resolver is an independent expert?
Yes - if they can award costs, even if its just their own NO - if they have no power to award costs - would be better off serving an open negotiation letter THEREFORE check first if the Indep Exp has the right to award costs (in lease). if they do, then it's appropriate to serve the Calderbank. If doesn’t have rights to award costs, then the Calderbank doesn’t really mean anything
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For your lease renewal in Cambridge Heath, how long before the lease renewal were you appointed on this?
12 Months
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So in your lease renewal in Cambridge Heath, you said you were instructed 8 months before the lease renewal date, what did you need to know from the tenant when you were first appointed
There objectives: Which were to stay in occupation at a reduced rent or passing rent for further 5 years
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What advise did the firm give on that? re lease renewal in Cam Heath given my clients objectives?
Advised on market conditions informing client a lower rent should be achievable so a section 26 notice should be served
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So for Cam Heath lease renewal did you serve a 6 or 12 month notice?
Served S26 with 6 month notice
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why did you serve a 6 month S26 notice
the tenant wanted to rent to be settled as soon as possible as they were a proactive client
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why did your client want to renew for Cam Heath?
Liked the location and the building and were put off by the monetary cost of moving and the impact on staff
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what would be considered as an onerous clauses in a RR clause?
User clause - can be restrictive Restrictive alienation - ie assign/sublet - ie absolute alienation clause repairing could be something to do with hypothetical lease term
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why did you make yourself familiar with the DRS form in your Southbank RR?
This was because the landlord's advisor was making negotiations tough, therefore, I looked up the form and familiarised myself with it incase it went to arbitration. Then, save as to costs, I wrote a calderbank letter because if it does go to 3rd party than I have banked my position on the letter to get costs back if did go to arbitration. However, the calderbank was then agreed at nil increase meaning there was no need to look into arbitration/DRS1 form.
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What are the benefits of being inside the act (for lease renewal)
provides tenant with security of tenure so when lease comes to end they can continue on that lease and hold over / continue their tenancy
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What happens if the tenant didnt want to renew their lease?
serve 27 If LL beat me to it and wanted me to renew, they could serve a S25.
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what terms did you serve your S26 on.
5 year term below current passing rent LL wanted it to be at passing rent
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why did you advise your client to serve S26 as oppose to waiting for S25 to be served?
My client was proactive and property was overrented and therefore wanted to agree new term. As market was rising so wanted to agree asap before rents rise even further.
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Why was the Bichard review carried out?
- clarify purpose of RICS to act for public advantage - make reco's on governing structure
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Outcomes of Bichard Review?
- recruited new management board - recruited new S&RB - elected new GC - RICS agreed to adopt all the BR reco's - RICS recruited DEI and Sustainability panel chairs - maintain self regulation via greater independence - increased focus on DEI - empower members via support for regional boards and more focus on young members - undertake review on governance structure and its effectiveness every 5 years - show greater leadership on key issues e.g sustainability and climate change
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what is the RICS future foundations
5 future foundations published in Nov 2023 follwing BR Vision - sust built enviro for all Mission - inspire, advanca knowledge and uphold standards Values -professional/ collaborative / inclusive and ambitious Strategic Goals - lead on sust, diversity, trust in profession, enhance member value/engagement A word class organisation -
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rics rules for the regulations of firms 2022 - what does it include?
if no RICS members in firm cannot register if at least 25% of principals are MRICS then can register if 50% of principals are MRICS then MUST reigster
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what is a principal
sole practitioner leadership position board member director partners someone who can act autonomously
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what does Appendix A say in RoC?
Sets out professional obligations for RICS M&F Members: - comply with CPD - cooperate with RICS - provide all info requested by S&RB firms: - cooperate with RICS - provide all info requested by S&RB - publish CHPP - all current and previous work covered by appropriate PII - If sole princiapl have locrum in place - ie someone to replace you if absent for any reason - designation to denote they are regulated - in accordance with RICS - report to RICS any matter they are required to report under
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Why is the RICS responsible for regulating the surveying profession?
To: - protect public - uphold public confidence in the profession - uphold professional standards
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what can trigger a disciplinary procedure?
- someone complaining to RICS - an allegation by client or 3rd party - because of info received or established to the RICS not all shortcomings result in disciplinary procedures
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what does the RICS Regulations Decision Making 2022 do?
out lines regulatory approach by RICS of regulated members, non-members and firms
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what are the 3 levels of disciplinary procedure?
Action by head of regulation Disciplinary Panel Appeal Panel
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what is the first stage of investigation of disciplinary action?
investigation by Head of Regulations - nigel clarke he can then initiate one of 4 actions: - serve fixed penalty notice - make RCO - refer matter to single member of Regulatory Tribunal - refer matter to disciplinary panel
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what is a fixed penalty notice?
breach of rules relating to supply of into to RICS by M/F = fine or caution
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what is an RCO
regulatory compliance order low level breaches of rules e.g. minor breach that can be easily corrected is a written doc outlining actions to take or stop taking over time period AND fine e.g failing to undertake appropriate CPD - but this can lead to expulsion ie in the case with Jacob Lunding who in 2024 was expelled for failing to do CPD for 2 years
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what actions can be undertaken by a disciplinary panel?
for more serious breaches Head of reg can consider hearing membership of DP includes lay members penalties to a Regulatory Tribunal Disciplinary Panel can penalties inc: - issue RCO - Reprimand - fine - unlimited fine per breach (proportionate) - impose conditions on future RICS registration - expel M/F - publish hearing results to website, Modus mag or local news paper
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what is the appeal panel?
considers M/F appeal membership inc lay members review evidence previously presented and any new evidence can vary penalty first imposed
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what penalties can the disciplinary panel impose?
- issue RCO - Reprimand - fine - unlimited fine per breach (proportionate) - impose conditions on future RICS registration - expel M/F - publish hearing results to website, Modus mag or local news paper
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define professional standard?
set of requirements / expectations for RICS M/Fs include mandatory requirements using 'must' AND recommend best practice using 'should'
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define practice information
supports can include good practice/info/insights DO NOT CONTAIN ADVICE
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define RICS Practice alerts
web page published in aug 2023 alerts M/F to emerging areas of risk e.g for expert witness shortfalls
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cans/should be's for fee negotiations?
ad hoc market based healthy competition encouraged must be completley transparent w client
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cants for fee negotiations?
price fixing aggressive fee cutting collusion w competitors
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can you amend your initial fee proposal?
yes, you can enter into further negotiations if you have submitted initial fee but must act in a professional manner can also vary level of service but still have to provide high standard of service
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what is informed consent
buzzword for COI q's = consent given willingly by a party who may be affected by a Conflict of Interest sought only when surveyor satisfied proceeding despite COI is in interests of all those affected only given in writing by party
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how to handle a COI
conflict avoidance = decide to accept or decline if accept wrriten advice to both parties = inform both parties of nature of conflict, be clear and request written informed consent then... conflict managemet = set up info barrier with provisions agreed
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what does the prof standard say re COI and what are the other key parts of the prof standard COI 2017
- mandatory - members not to advise where COI or significant risk, unless got informed consent - all 3 types of conflict - record keeping - party conflicts - informed consent - info barriers other key parts - all conflicts managed in accordance to the prof standard - every rics firm must have systems and controls appropriate to size / complexity of their business (ie BAIT) - all firms must keep records
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define multiple introduction
when agent has competing contractual relationships with severy buyers for CRE investment opps when client appoints agent can be on exclusive or non-exclusive basis - confirmed in TOE if exclusive = cannot act for anymore clients if non-exclusive = agent must get informed consent to act for another buyer
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define incremental advice
where agent approached by another party to provide advice inc vals/ BS / planning related to purchase/disposal e/g agent acting for seller is approached by buyer to value that building - can only do with informed consent
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why were the rules of conduct brought in and what did they replace
make them simpler for professionals and the public by building the rules on ethical principles combining the requirements for members and firms. replaces: - Rules of Conduct for members, - Rules of Conduct for firms - global ethical principles.
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what is your firm's complaints handling procedure?
- apologise to client and inform them they can speak to the partner in charge of the instructio, or the CPO (George Roberts Head of UK&I) - acknoweldged in 7 days - investigated in 21 days (rics 28 days) - If not satisfied with outcome of how we handled the complaint - then may refer to one of following ADRS: RICS DRS Property or Financial Obudsman Services"
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What does the RICS Bye Laws state?
that confidentiality must be maintained for all client affairs - historic and current
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if there's a complaint that could lead to negligence claims what do you?
inform PII insurers
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CPH when handling a complaint?
stage 1 - in house stage 2 - ADR - 3rd party resolution stage 1: issue CHP details when receive valid complaint, acknowledge in 7 days and investiagted in 28 days stage 2: if not satisfied with the complaint handling, use independent redress scheme chosen by firm e.g RICS DRS
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how does negligence arise
duty of care breached > loss > damages claim arises
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case law on negligence?
Yianni vs Edwin Evans (1981) this case established that a resi valuer instructed by mortgagor lending institution could owe duty of care in tort to a mortgage purchaser who is relying on valuation
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how to reduce/avoid negligence claims?
understand clients objectives ensure competence undertake work in accordance with rics guidance up to date on legislation / knowledge and CPD make detailed notes and take photos cap professional liability excess on PII policy in TOE
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Limitation Act 1980?
provides periods for negligence contract - 6 years from date of negligent act tort - 6 years from date the claimaint suffered the loss tort = breach of duty, not of contractual agreement contract = breach of contractual agreement
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what is PII and what does it do?
Protects surveyors, clients and 3rd parties from negligence claims where duty of care is breaced and claim for damages arises. RICS Regulation PII Requirements 2024 All members must ensure adedquate/appropriate levels of PII for each instruction and all policies underwritten by RICS approved insurer ie AXA/AIA/Aviva
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levels of PII required by RICS?
min based on turn over £100k = £250k £100,001 - £200k = £500k £200,001 + = £1m its the min level of indemnity required for each and every claim
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what is uninusred excess and what is the RICS levels on this?
this is the part of the sum uninisured - ie the part the firm is responsible to pay out if indemnity is: up to £10m - then its 2.5% of the sum unisured or £10k if £10m+ - no set limit = the amount of money you pay towards an insurance claim when your policy doesn't cover the cost, or when you have to pay your own excess
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PII policies need to be retoractive - what does this mean?
retroactive by definition just means taking effect from a date in the past so retroactive PII policies mean policies cover claims that are made during the period of insurance, regardless of when the negligent act occurred
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what is run-off cover and what are the leves required from the RICS?
= insurance following cessation of trading insurance that protects against claims made after a business has closed, an individual has retired, or a professional has stopped practicing must be adequate/appropriate for consumer claims = min £1m of aggregate cover for 6 years for commercial claims = firm decide amount, for 6 years
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if firms are unable to get run-off cover from incumbent insurer what do they do?
apply for coverage from RICS Run-off Pool
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is PII needed for pro-bono (unpaid) work?
Yes
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what can M/F do if cannot arrange cover?
RICS Assigned Risk Pool is available at a cost
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what does the RICS Pratice Informtion - Risk, Liability and Insurance (2021) cover?
recommends use of liability caps make it clear that advice can only be relied upon by the client named in TOE
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what is the RICS guidance on client money handling?
RICS Prof Standard: Client Money Handling sets out 6 main areas of good practice
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what are the 6 main areas of good pratice in RICS Prof Standard: Client Money Handling
A CHIRP Accounting records and controls Compliance handling client money Provide information to clients Receipts of client money Payments from client accounts
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what are the key procedures to be aware of in RICS Prof Standard: Client Money Handling
1) client accounts seperate and identifiable 2) word client on check book and bank account 3) account for single client only 4)payment of interest agreeed with clinet 5) 2 signatories of authorised personnel 6) Money can be withdrawn if required 7)firms handling client money must publish clients money handling procedure on website 8) clients must be able to get monies on request 8)keep accurate records
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opening a firm that is non rics
Registration with HMRC Equality Act 2010 complinace - e.g offices Bribery Act 2010 compliance H&S compliance Register for data protection Ensure compliance to current employment law ie min wage, gender pay gap reporting
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what to do when closing a practice
inform RICS inform insurers and arrange run off cover inform clients and of the hand over process to new firm return monies held by clients to their own accounts retain copy of files for 6 years
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what is the aim of the bribery act and what does it state?
aims to reduce bribery in business in UK and abroad sets out 4 offences of a bribe and the 6 key principles states firm responsible for corrupt actions of employees - unless can show adequate policies to combat bribery
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does the bribery act permit hospitality?
states hospitality/other low value business expenditure is acceptable and key part of doing business - as long as it is to genuinely promote and improve firms image and must be registered by the firm certain lavish corporate entertainment can be bribery but hospitality not prohibited - must be reasonable and proportionate and must be logged in firms gift register
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6 key principles in birbery act
communication monitoring and review proportionality top level commitment Risk assessment due diligence
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4 offences in the bribery act 2010
bribing receiving a bribe failing to prevent a bribe bribing a foreing public official
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what is a bribe?
the promsing, offering, giving or receiving of an advantage e.g payment/gift for an action which is illegal or a breach of trust
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bribery penalties
10 years prison or unlimited fine unlimited fine for firms Policed by serious fraud office
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what is the regulations regarding Money laundering?
Money Laundering, Terrorist Financing and the Transfer of Funds Regulations (2017) as amended 2023 ML = when proceeds of criminal activities are disguised/converted into legitimate assets regs cover EA work
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what are the key provisions of Money Laundering, Terrorist Financing and the Transfer of Funds Regulations (2017) as amended 2023
- have written ML/TF RA - implement systems, controls, procedures to address ML and TF - internal controls - staff training - comply with CDD and EDD requirements - compy with requirements relating to PEPs - ensure record keeping - AML checks required to identify proposed purchaser of property and chcek source of funds before contracts exchanged - include high risk factors when assessing need for EDD and seek extra information and monitoring in certain cases ie high risk third countries
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What are the estate agents obligations in relation to the Money Laundering, Terrorist Financing and the Transfer of Funds Regulations (2017) as amended 2023?
- Requires letting agents to register with HMRC if let indiv properties for >€10k pcm = £6,666 pcm - Indivivs and businesses need to be approved by HMRC in order to trade - undertake CDD checks on vendors, purchasers, L & T's on new sales and any letting or reletting (>€10k pcm) - EDD checks if red flags occur ie involving high risk countries or non face-to-face business relationships - limit of €10k cash acceptance - detailed record keeping required - senior member takes responsibility for compliance - ML Reporting Office is nominated and reports suspicions to Suspicious Activity Report to National Crime Agency - firm maintains records for 5 years - firm must report any discrepancies between info recieve and that on Companies House to Companies House
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when do agents have to undertake CDD and EDD checks
CDD = all new sales and any letting and reletting - vendors/purchasers/LL&T EDD = if red flags occur
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firms must have policies to scrutinise transactions which are?
complex/unusually large no economic/legal purpose unusual patterns
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what is CDD and how do you undertake it?
customer due diligence - identify client and verify identity via independent source e.g passport/ driving licence make reasonable endeavours to identify benefical owners of client - if cant - check persons of signficant control register on companies house
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what CDD do you need for a company?
name company address company number names of directors (unless listed on regulated market ie LSExchange) info on purpose and intended nature of business
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what is EDD and when would you undertake it
enhance due diligence = additional procedures required for any transaction/business relationshio involving - high risk third country e.g iran/syria/haiti - PEP or PEP family member/business associate basically just requires additional evidence and monitoring
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what is a PEP?
politically exposed person someone entrusted with prominent public function presents higher risk for bribery/corruption given their position and influence
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what are some other key requirements of the
246
what are the ML penalties?
max 14 years prison +/or unlimited fine for assisting in ML max 5 years +/or unlimited fineif tip someone off they are being investigated for ML
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typical requirement for ML checks for CDD for public limited company?
london stock exchange listing
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typical requirement for ML checks for CDD for publicly accountable body?
Govt ownership / control
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typical requirement for ML checks for CDD for privated limited company?
full name registered office registered number business and adress name of directors and shareholders with 25% or more holding identification of higher risk client
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typical requirement for ML checks for CDD for private individual?
copy of valid passport/drivin licence (with photo) copy of bank statemnt, credit card bill showing evidence of address - not more than 3 months old
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what are some red flags?
paying fees in unusual currency inability/unwillingness to provide identity documents unusual transaction features e.g. unexpected urgency or unusual transaction for that client changes to parties involved in transactions
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Sanctions and AML Act 2018?
wider sanctions issued in light of geopolitical activities in Ukraine for example HM Treasury Office for Financial Sanctions (OFSI) provides updated list of countries, companies and individuals with financial sanctions
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what is the Proceeds of Crime Act 2002?
gives enforcement authorities more power to recover criminal proceedings in UK creates set of 3 criminal offences: - concealing - criminal property - arrangements - if involved in arrangement you know/suspect facilitates use of criminal property - acquisiton, use and possession of criminal property
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what is the Economic Crime (Transparency and Enforcement) Act 2022
inc measures for beneficial ownership register of overseaes entities owning property in UK strengthens investigation powers allows easier prosecution
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what is the RICS guidance surrounding bribery / ML etc?
RICS Professional Standard: Countering Bribery, Corruption, Money Laundering and Terrorist Financing (2019) sets our mandatory and globally applicable requirements in relation to above things 3 parts: Part 1: Mandatory requirements for B,C and ML &TF Part 2: Guidance - good practice Part 3: Supplementary Guidance
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what are the mandatory requirements re bribery and corruption in RICS Professional Standard: Countering Bribery, Corruption, Money Laundering and Terrorist Financing (2019)
RICS Firms must: Bribery - not accept/offer something that could constitute a bribe - procedures to comply with law - report suspicion - act with DD - perform written evaluations of risks firm faces - retain records to show they've met requirements in the prof standard
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what are the mandatory requirements re ML & TF in RICS Professional Standard: Countering Bribery, Corruption, Money Laundering and Terrorist Financing (2019)
mostly same as bribery Corruption - not facilitate / be complicit in ML & TF - procedures to comply with law - report suspicion - perform written evaluations of risks firm faces - retain records to show they've met requirements in the prof standard **all same as above** different ones to B/C - use 3rd party reliance where u trust that 3rd party's information - understand client and purpose of instruction - verify client using ID checks
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key H&S Acts?
H&S at work Act (1974) Corporate Manslaughter and Corporate Homicide Act (2007) Smoke Free (Premises and Enforcement) 2007 RIDDOR (2013) Construction Design and Management (CDM) Regs (2015) Fire Safety Act (2021) PPE at work regulations (2022)
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name some of the IVS in RBG
IVS 101 - Scope of Work IVS 102 - Investigations and Compliance IVS 103 - Reporting IVS 104 - Bases of Value IVS 105 - Val Approach and methods 103-105 exact same as VPS 3-5
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are you aware of any updates incoming for the red book (RICS Valuation - Global Standards)
yes, consultation for new RBG occured in September this year likely to be published November 2024 and will be effectice 31 Jan 2025 unconfirmed details but likely to include changes such as: 1) increased focus on sustainability in vals 2) increased focus on automated val models 3) increased encouragement for DCFs
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has there been any new RICS guidance regarding property agency?
Yes in October 2024 RICS published new Professional Standard called 'Property agency and management principles' Key areas: - openness / transparency - protect consumers - enhance reputation of industry - stems from RoC Structure - Intro - Working with clients - ie unbiased advice, perform obligations, dont accept instructions beyond expertise - managing buisness and staff
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how does C&W comply with the Data Protection Act 2018
- secure VPN - password protected files - 2 factor authentication for phones and apps on phone and laptop - password change for laptops every month - Training for staff
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if asked on green leases for 6 ramillies? say this: - say u understand their importance and increasing popularity - scale of floor, small and fitted suite, wasnt achieving best ESG credentials, typical occupiers we target were not seeking best in class ESG properties. infomed client too but we not keen to implement - i advised but they didnt want it