Week 1

Question 1

Are we surrounded by the law?

Answer 1

Yes

Question 2

In what ways are we surrounded by the law?

Answer 2

Travel: car/public transport/walking
Home: bought/rented

Question 3

What does law change in response to?

Answer 3

• pressures from society

- changing of social norms

Question 4

How is law encoded? Give examples

Answer 4

language

e.g legal docs/policies

Question 5

How is law enacted? Give examples

Answer 5

language

e.g court proceedings/policies

Question 6

What does forensic mean?

Answer 6

of or used in connection with the courts of law

Question 7

What does forensic linguistics mean?

Answer 7

application of linguistic knowledge to legal problems

Question 8

What is forensic linguistics about?

Answer 8

theoretical and applied research in/on/for providing:

• expert testimony
• courtrooms
• the wider legal system
• sites around the legal system e.g legal advice

Question 9

What governs a call handler’s speech?

Answer 9

Script and CAD

Question 10

What type of activity are emergency calls?

Answer 10

Task-oriented

Question 11

What should call handler do in regards to controlling the interaction?

Answer 11

Try to maintain control

Question 12

What is often the caller’s disposition?

Answer 12

upset/ in danger

Question 13

What is the call handler doing whilst handling the convo?

Answer 13

communicating through a CAD system?

Question 14

What is a CAD system?

Answer 14

computer aided dispatch

Question 15

What should the call taker’s state remain?

Answer 15

Calm

Question 16

What do emergency calls tend to be labelled after?

Answer 16

the emergency number

Question 17

Match the number to the place:

• 999
• 911
• 111
• Triple Zero [000]
• Chiamate at 113

Answer 17

• UK/Ireland/Poland/Signapore/Malaysia/UAE + others
• US, Canada, Mexico
• NZ
• Australia
• Italy

Question 18

Is it easy to access emergency systems? Pos and neg

Answer 18

Slightly problematic

Pos-the EU 112 now used on mobiles across world
Neg-too many numbers

Question 19

How is the genre labelled?

Answer 19

Emergency calls to the police

Question 20

What’s the purpose of the calls?

Answer 20

-To request and dispatch police assistance in an emergency situation

Question 21

Give some examples of Non-emergency calls to the police

Answer 21

301-US

101-UK

Question 22

Why are Non-emergency calls to the police good and not so good?

Answer 22

Good-relieve attempt of calls to 999
-for advice/info/action on problems
Bad-not worked

Question 23

What are 999 calls important?

Answer 23

Central to police work and essential starting point in the legal process

Question 24

How many participants are there in these calls?

Answer 24

3-Caller/Police Call handler/dispatcher

Question 25

What are the implications if the caller is: - potential victim - bystander - perpetrator - irresponsible - Hoax Caller

Answer 25

- distress/hysteria - lacks knowledge - decpetion - time wasting - false despatch of limited police resources

Question 26

What skills does a CT need?

Answer 26

- multitask quickly - type quickly - rapid rational decisions - manage caller's emotions

Question 27

What 4 things do CT need to do?

Answer 27

1. Answer call and lease with caller 2. Determine circumstances of call 3. Decide urgency of response 4. initiates or implements call response

Question 28

What type of person is the dispatcher and what does the dispatcher do?

Answer 28

- indirect participant | - takes instructions from CT and finds/communciates with local police

Question 29

What is the structure of an emergency call?

Answer 29

1. Opening 2. Request 3. Interrogative series 4. Dispatch response 5. Closing

Question 30

How do CAs view institutional calls?

Answer 30

As based on ordinary calls but with different sequences because of institutional gender

Question 31

Who were the early researchers of call openings? What were they concerned with?

Answer 31

CAs, concerned with comparing emergency calls with phone calls

Question 32

What method and data did Wakin and Zimmerman use?

Answer 32

- colllected 999 calls form W County of Pacific coast | - ethnogrpahic observations for a year

Question 33

What did Wakin and Zimmerman look at? What was their aim?

Answer 33

- call openings | - to describe local features of call--->reveal institutional agenda

Question 34

What did they find and why did they think this?

Answer 34

- emergency calls become distinct through deletion, pre-emption, repositioning of components of canonical opening sequences of calls - because participants orient to particular tasks and to the social arrangements that make them possible

Question 35

What problem do police have?

Answer 35

Hoax callers and irresponsible callers

Question 36

What could have a sig effect on call success?

Answer 36

intervening in form/structure of call

Question 37

What percentage of callers are not emergencies?

Answer 37

50% + (irresponsible callers)

Question 38

What is one important function of call-takers?

Answer 38

gate-keeping

Question 39

In some research, what did South Wales Police change?

Answer 39

-opening greeting from answer/identification---> identification+initiate interrogative sequence

Question 40

What were the results of the SWP research?

Answer 40

- reduction of calls by 10% - reduction in CT stress - possible reduction in duration of call