Week 1: Service & Quality in Programming

Question 1

Benefits of programming

Answer 1

Psychological
Wellbeing
Happiness
Physical
Well being
Active
Environmental
Sustainable
Health
Social
Connection
Growth
Cultural
Community
Support
Economic
Stability
Opportunities

Question 2

10 characteristics of servant leadership

Answer 2

listening
empathy
awareness
healing
persuasion
conceptualization
foresight
stewardship
commitment to growth of people
building community

Question 3

Experience diagram:

Passive participation
absorption
active participation
immersion

Answer 3

Entertainment(PP+abs)
- Experiences where customers participate more passively than actively and their connection is more likely one of absorption than of immersion (e.g., watching a movie, sporting event, or theater production).

Esthetic(PP+Im)
Experiences where customers are immersed in the event, but have little or no effect on it (e.g., attending a symphony concert or ballet, reading a book).

Escapist(Ap+Im)
Experiences where customers are actively involved and immersed and where the involvement of the participant greatly impacts the outcome of the experience (e.g., a camping trip, travel, creating something in a woodworking class).

Educational(AP+Abs)
Experiences where there is more active participation, but customers are still outside the event rather than immersed in the action (e.g., taking a skiing class, learning to paint, learning a second language).

Question 4

Community development cycle

Answer 4

Evaluating:
individual and community satisfaction and well being

Conducting Needs Assessment:
for individual life skills and community well-being

Planning Recreation Experiences:
with constituents to ensure active involvement and investment

Implementing Structured Experiences:
to meet identified needs with active intervention from professionals

Empowering Constituents:
through problem solving, education and referrals

Processing Experiences:
with professionals which leads to development of functional skills and quality of life

Networking:
which leads to individual and community well being

Question 5

Excellence

Answer 5

“Extremely high quality”