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BUSMHR 3200 > Week 1 (Strategy and strategic organization behavior) > Flashcards

Week 1 (Strategy and strategic organization behavior) Flashcards

1
Q
  • increasing numbers of studies/ writings from behavioral scientists focusing on the human factor
    -Mary Parker Follett
  • Elton mayo “the human problems of an industrial civilization
  • hawthorne studies
    -collective bargaining legalized in 1935: management looking for other ways to manage the workforce
  • Douglas mcgregors “theory” x vs “theory y”
    what is this ?
A

the human relations movement

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2
Q

describes an interdisciplinary field dedicated to understanding and managing people at work
what is this ?

A

organizational behavior

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3
Q

calls for using the OB concepts and tools that best suit the situation, instead of trying to rely on one best way
what is this ?

A

contingency approach

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4
Q

the technical expertise and knowledge to do a particular task or job function
what is this ?

A

hard skills

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5
Q

relate to out human interactions and include both interpersonal skills and personal attributes
what is this ?

A

soft skills

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6
Q

guides our behavior by identifying right, wrong, and the many stages of gray in between
what is this ?

A

ethics

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7
Q

situations with two choices, neither of which resolves the situation in an ethically acceptable manner
what is this ?

A

ethical dilemmas

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8
Q

difference or gap between an actual and a desired state or outcome
what is this ?

A

problems

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9
Q

a systematic process for closing gaps between and actual and a desired situation
what is this ?

A

problem solving

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10
Q

infinite characteristics that give individuals their unique identities
what is this ?

A

person factors

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11
Q

all the elements outside must hat influence what we do, the way we do it, and the ultimate results of our actions
what is this ?

A

situation factors

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12
Q

states that behavior is a function of interdependent person and situation factors
what is this ?

A

interactional perspective

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13
Q
  • people dislike work and avoid it whenever possible
  • people need to be coerced to work
  • people require close supervision at all times
  • most people prefer to be directed, have little ambition and avoid responsibility
    is this mcgregors theory x or y assumptions ?
A

theory x assumptions

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14
Q
  • work is seen as a natural activity, like play or rest
  • given objectives, people can be very self directed
  • people become committed to objectives with some reward
  • most people are ambitious and can accept (and seek out) responsibility
    is this mcregors theory x or y assumptions ?
A

theory y assumptions

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15
Q

organizations can use their resources and competencies to create value for customers by lowering costs, providing something of unique value, or some combination of the two.
this is a strong source of what ?

A

competitive advantage

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16
Q

what are the 5 things that make human capital a source of competitive advantage ?

A

the extent to which the job requires and individual to perform a variety of tasks that require him or her to use different skills and abilities

17
Q
  • visions and aspirations
  • intellect, knowledge, etc
  • technical and social skills
  • enthusiasm
  • motivation and commitment
  • honesty and integrity
  • persistence
  • initiative/entrepreneurship
  • emotional maturity
    what is this ?
A

individual human capital

18
Q
  • shared visions/goals
  • shared values and culture
  • trust, mutual respect
  • friendship and supportiveness
  • engagement
  • cooperation/collaboration
  • team effectiveness
  • mentoring/ role modeling
  • functional vs dysfunctional conflict
  • organizational citizenship
    what is this ?
A

social capital

19
Q

what are the 4 some current issues to consider ?

A
  1. can we do it vs should we do it
  2. human capital vs social capital
  3. short term vs long term
  4. tactical strategic
20
Q
  • critical to an organizations success
  • addresses the competitive challenges faced by the organizations
  • a plan for integrating goals, tactics, policies and actions into a meaningful whole
  • has two primary elements
    1. strategy formulation (designing/developing a strategy)
    2. strategy implementation (making it happen/implementation)
  • corporate social responsibility and ethics continue to play an ever increasing role in strategic management
    what is this ?
A

strategic management

21
Q

what are the two primary elements of strategic marketing ?

A
  1. strategy formulation
  2. strategy implementation
22
Q

designing/developing a strategy
which primary element of strategic management is this ?

A

strategy formulation

23
Q

making it happen/implementation
which primary element of strategic management is this ?

A

strategy implementation

24
Q

what are the elements in strategy formulation ?

A

internal analysis =>
- Strengths
- Weaknesses
vision => mission => goals => strategic plan
external analysis =>
-Opportunities
-Threats
(SWOT)

25
Q

what are 3 critical organization planning processes ?

A
  1. strategic plan (strat plan)
  2. annual operating plan (AOP)
  3. human resource plan (HRP)
26
Q

describes an organizations long term strategies, goals and objectives.
time frame is typically 5+ years
which of the 3 critical organization planning process is this ?

A

strategic plan (strat plan)

27
Q

describes an organizations short term strategies, goals and objectives for the given/upcoming year.
time frame is typically 1 year
which of the 3 critical organization planning process is this ?

A

annual operating plan (AOP)

28
Q

describes an organizations human resource capabilities with regard the short and long term goals and objectives, with recommended actions as needed
which of the 3 critical organization planning process is this ?

A

human resource plan (HRP)

29
Q

one approach to strategy implementation
focuses on 5 critical elements of organization functioning
what is this ?

A

galbraiths star model

30
Q

what are the 5 critical elements of organization functioning in galbraiths star model ?

A
  1. strategy (start)
  2. structure
  3. systems & processes
  4. metrics and rewards
  5. people (end)
31
Q
  1. making a profit consistent with expectations for international business to fulfill economic responsibility
  2. obeying both host country and international law
  3. acting ethically by considering both host country and global standards
  4. being good corporate citizens and fulfilling the host country expectations for philanthropic responsibility
    what is this ?
A

corporate social responsibility (CSR) and how it can be integrated into an organizations strategic plan

32
Q
  • ill conceived goals
  • motivated blindness
  • indirect blindness
  • slippery slopes
  • overvaluing of outcomes
    what are these ?
A

some common causes of unethical behavior

33
Q
  1. demonstration of ethical behavior from leaders
  2. careful recruitment and selection of new employees
  3. developing a meaningful and real code of ethics
  4. training employees to better deal with ethical issues
  5. use operant conditioning to drive ethical behavior
  6. incorporate structural mechanisms to deal with ethics issues
    what are these ?
A

actions that improve an organizations ethical climate

BUSMHR 3200 (32 decks)

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