week 11

Question 1

what is power

Answer 1

the perception that a person has the capacity to impact on the beliefs, attitudes or behaviour of another person

Question 2

what are the principles of power

Answer 2

its part of all interpersonal messages 
varies from person to person
can be used unfairly 
follows principle of least interest 
varies across culture

Question 3

what is power distance?

Answer 3

the perception by those with less power of the magnitude of distance or gap between those who have power and those who do not

Question 4

what are the types of power

Answer 4

reward power
legitimate power
information power
expert power
referent power
coercive power

Question 5

what is reward power

Answer 5

reward power occurs when one person perceives that another person can reward them
eg. when parents give their kid a treat if they potty train correctly

Question 6

what is legitimate power

Answer 6

occurs when a person holds a position or title that gives them formal power
eg. police officers

Question 7

what is information power

Answer 7

is attributed to people whose position allows them access to info that may be of use to you or that may have an impact on you
eg. lecturers

Question 8

what is expert power

Answer 8

expert power exists in relationships where you perceive someone to be an expert in an area of importance or relevance to your needs, or you think they possess skills/knowledge that will somehow benefit you.
eg. coaches, teachers, mentors

Question 9

what is a referent power

Answer 9

charismatic and persuasive person

eg. referent power is the power that makes younger siblings idolise their older sibling

Question 10

what is coercive power

Answer 10

ability to punish or hold something over another

eg. being grounded by parents for not doing —

Question 11

what is conflict

Answer 11

when the ideas, beliefs or goals of one person are at odds with the ideas, beliefs or goals of another person

Question 12

how can conflict be expressed

Answer 12

overtly

covertly

Question 13

what is overt conflict

Answer 13

conflict expressed in an obvious manner

Question 14

what is covert conflict

Answer 14

conflict done in an indirect manner

Question 15

what is a communication style is a form of covert expression of conflict

Answer 15

passive-aggressive

Question 16

what impacts the way you express conflict

Answer 16

your cultural and social group

Question 17

how can conflict be beneficial

Answer 17

conflict helps you to get stuff off your chest

helps you understand someone better and foster a closer relationship

Question 18

ways you manage conflict

Answer 18

forcing
withdrawing 
accomodating 
compromising 
collaborating

Question 19

how do you manage conflict using forcing

Answer 19

a style of resolving conflict that disrespects the other persons rights and threatens them into acting according to your wishes
eg. you lose, I win scenario

Question 20

how do you resolve conflict using withdrawing

Answer 20

a style of resolution for conflict where you physically or psychologically remove yourself from the conflict
eg. You lose, I lose scenario

Question 21

how do you resolve conflict using compromising

Answer 21

a style of resolution that both parties negotiate to give us some of their wants in order to reach an agreement
eg. you lose, I lose scenario

Question 22

how do you resolve conflict using accomodating

Answer 22

a style of resolving conflict where you give up your needs and agree with the other person in an effort to end the conflict
eg. you win, I lose scenarios

Question 23

how to resolve conflict with collaborating

Answer 23

a style of resolution for conflict where both parties problem-solve their disagreement to identify a solution that satisfies the needs of both parties
eg. i win, you win scenarios

Question 24

what is mediation

Answer 24

a collaborative approach to dispute resolution that involves a third person or mediator assisted the conflicted parties to reach a mutually satisfying solution to their conflict

Question 25

what are the principles of mediation

Answer 25

the mediation process is voluntary with participants free to withdraw mediators must maintain a position of neutrality, they may offer information but not advice mediators must remain impartial so as to conduct themselves in a fair and equitable matter mediation is a confidential process mediation in a formal setting cannot be used in any legal documentation

Question 26

skills needed for mediation

Answer 26

``` establish rapport attending to questioning style pick up verbal cues pick up non-verbal cues demonstrate acceptance of the patient clarify ambiguities summarise ```

Question 27

what are the goals of mediation

Answer 27

empowerment recognition enable parties to seek a solution

Question 28

what does empowerment do in mediation

Answer 28

enable parties to define their issues and present a solution

Question 29

what does recognition do in mediation

Answer 29

acknowledge each perspective without judgement

Question 30

what does the mediator do

Answer 30

manages power imbalances ensures patient safety and comfort conducts the mediation in a fair impartial way discloses bias provides opportunities for participants to speak allows each participant sufficient time for decision making encourages and supports negiotation acts ethically maintains confidentiality keeps their talking limited

Question 31

how to have a patient-oriented perspective

Answer 31

ensure support | provide tools for improved communication and memory

Question 32

how do you ensure support

Answer 32

others to be involved in these conversations connecting with other support services being empathic and taking the time needed

Question 33

what tools are needed to improve communication and memory

Answer 33

handouts with information shared in session to keep for after the session avoiding jargon to make things easier to read opportunities to follow up with questions patient question prompt list

Question 34

why are patient questions prompt lists helpful

Answer 34

they were developed to help patients in the stressful time of dealing with diagnosis and making treatment decisions can stimulate conversation and increase engagement and understanding

Question 35

who benefits from patient question prompt list

Answer 35

patients carers providers