Week 12 - Crisis Decision-Making

Question 1

The ability to make decisions during crisis will be challenged by… (7)

Answer 1

• Time Pressures
• Risks
• Fluid and Dynamic Situations
• Incomplete Information
• Invalidated Information
• Conflicting Information
• Experience

Question 2

What are ways to identify crisis decision-making options? (5)

Answer 2

• Existing plans (know your resources)
• Existing procedures
• Consult team members
• Expert advice
  (Don’t forget that the clock is ticking)

Question 3

Pre-Crisis provides the best opportunity for what?

Answer 3

To become more skilled and aware of the best decisions that can be made during times of crisis

Question 4

Wrong decisions may be the focus of who? (2)

Answer 4

Stakeholders and the Media

Question 5

True or False - Often making a wrong decision is worse than making no decision at all in a crisis.

Answer 5

FALSE - it is still better

Question 6

Crisis decision-making often involves conflicts with what? (3)

Answer 6

• Existing rules
• Existing regulations
• Existing procedures

Question 7

Decision-makers may be faced with what kind of dilemmas? (2)

Answer 7

Moral and Ethical

Question 8

Stress during crisis can be compounded by what? (8)

Answer 8

• A lack of training
• A lack of experience
• A lack of ability
• A lack of initiative
• A lack of confidence
• Fear of failure
• Tunnel vision/Task fixation
• Not being able to focus on the real issues