Week 2

Question 1

The coach/client relationship is based on..

Answer 1

based on your individual client’s needs, goals, time frame, budget, and the point from which they are starting.

Question 2

Belbin Self-Perception Inventory

Answer 2

Underlying factors influence team role behavior:
1) Psycho-physiological factors (especially introversion vs extroversion)
2) High level thought/mental abilities can override personality
3) Values
4) Environment
5) Personal experience/cultural factors
6) Learning to play a needed role

Question 3

The Belgian team roles

Answer 3

Action: Completer finisher, implementor, shaper
Social: Coordinator, resource investigator, team worker
Thinking: Monitor-evaluator, plant, specialist

Question 4

The goal is to reach clients by presenting the steps in a way that is…

Answer 4

memorable, unique-sounding, and usually targeted to appeal to their niche

Question 5

Career coaches often talk about their

Answer 5

system, program, or steps to success

Question 6

How to respond to inquiries

Answer 6

• telephone call
• lay the groundwork during the consultation and set expectations
• have a set up VM

Question 7

DO (on a phone call with a potential client)

Answer 7

Ask open-ended questions to determine the individual’s needs
Ask what the prospective client’s expectations are and convey yours
Use your listening skills
Respond clearly and concisely to questions or concerns
Show genuine empathy and try to establish rapport
Get an overview of the client’s career history and what is currently standing in the way of achieving their career goal
Explain the strategy you would use to address their problem
Discuss your coaching style and techniques you might use
Make the client feel at ease and acknowledge the courage it took for them to contact you and take active steps to address their career goals
Be upfront about costs
Be confident in the value of the services you provide
Let the client know of any special qualifications you have that relate to their situation (for example, experience in their industry)

Question 8

DONT (on a phone call with a potential client)

Answer 8

Interrupt the client while they are speaking
Use a hard-sell approach
Try to solve the client’s problem during the consultation
Give advice
Do most of the talking or talk about yourself too much
Try to rush the person into committing
Make judgments or assumptions about the prospective client
Pretend to have expertise in an area you are unfamiliar with
Agree to work with any client you don’t feel comfortable with or whose problems are beyond the scope of career coaching (e.g. depression)

Question 9

The contract will specify the terms of your relationship, including

Answer 9

fees, policies about missed appointments, and a legal disclaimer (see section 4.5 for more information and a sample contract).

Question 10

Client intake should include..

Answer 10

• contract
• anything impacting their ability to conduct coaching process
• current life stressors
• their goals
• resume, if they have one

Question 11

Self-evaluation:

Answer 11

Clients examine their interests, skills, values, personality, educational background, work experience, any personal barriers or constraints.

Question 12

Research:

Answer 12

Clients conduct career research to learn about fields or companies of interest, including networking and conducting informational interviews.

Question 13

Decision-making:

Answer 13

Clients evaluate the results of research, set a series of measurable job search goals.

Question 14

Implementation:

Answer 14

Develop the targeted resume and other personal marketing materials, conduct the job search, practice interviewing, continue research and follow up with leads.

Question 15

The four basic stages of the career coaching process are:

Answer 15

• self-evaluation
• research
• devision-making
• implementation

Question 16

If you only have 5 minutes left in a session and the client is about to open a large can of “what-should-I-do-with-my-life” worms… you should…

Answer 16

• listen and suggesting that you start off with that topic in your next session so that you can devote the time and attention that it deserves.
• provide a homework assignment related to this topic (e.g. research of a subject, or journaling) so the client can do preliminary exploration on their own and be adequately prepared to discuss it during the next session.

Question 17

Your coaching style

Answer 17

• be prepared to modify for each client
• more direct or more gentle approach

Question 18

Your clients learning style

Answer 18

• role playing
• worksheets
• journaling

Question 19

What are the different types of career coaching techniques?

Answer 19

• using open-ended questions
• listening and responding
• creating action plans
• role-playing
• homework

Question 20

Homework - good career coaches review the HW and provide..

Answer 20

feedback on what response were sparse, questions were skipped, or clues to ways they need more additional work.

Question 21

Types of homework

Answer 21

• journaling
• worksheets
• independent research
• networking

Question 22

career exploration process

Answer 22

• some clients may not know all their options
• some have not conducted enough research on the fields and education needed - lack of info limits their opps to make good career choices

Question 23

The 4 preference scales of the MBTI

Answer 23

psychological energy:
- introverted
- extroverted

processes info:
- sensing
- intuition

individual makes decisions:
- thinking
- feeling

prefers to structure their life:
- judging
- perceiving

Question 24

Strong interest inventory

Answer 24

General Occupational Themes (6): Orientation toward work
Basic Interest Scales (25): Consistency of interests and aversions
Occupational Scales (211): Degree of similarity in interests with others in given occupations
Personal Style Scales (4): Preferred learning, work, risk-taking, leadership style

Question 25

Different types of assessment tests

Answer 25

• Jung typology test (72 yes/no online assessment)
• O*NET Computerized Interest Profiler
• Keirsey Temperament Sorter

Question 26

Decision making - career coach’s role

Answer 26

Part of your job as a career coach is to help people understand their own decision-making style and identify any obstacles that might be getting in the way of making a decision. This does not mean making the decision for them or guiding them toward what you think is the right choice.

Question 27

Paraphrasing

Answer 27

using your own language to repeat back or summarize what the client is saying, confirming that you have heard and understood the facts

Question 28

Probing

Answer 28

an open ended statement or question to elicit further details , such as ‘tell me more about that’ or ‘why is that important to you’

Question 29

reflecting feeling

Answer 29

communicating meaning or feelings that are implied from the client’s statements; for example ‘it sounds like being passed over for the promotion made you question your own value’

Question 30

clarifying

Answer 30

used to hone in on the intent of a client’s statement; for example ‘can you explain what you mean by that?’ or ‘can you give me an example of that?’

Question 31

summarizing

Answer 31

a brief statement bringing together facts and feelings to show understanding of the complete message; typically used alter in a conversation or toward the end of a session