Week 2 Flashcards
friendships have these 3 components
1.my choice 2. no fixed ground rules 3. not goal directed
3 components of professional relationships
- no selection privilege 2. deliberate info exchange involved 3. consent for treatment required
communication is comprised of 3 components
1.hearing verbal messages (cog and affective) 2. perceive nonverbal messages (affective, beh) 3. respond effectively (verbally, non verbally)
what is effective, empathic communication?
the capacity to listen, pay attention, perceive, and respond in a way that the fore-mentioned are obvious
what are non-verbal skills?
facial expressions, spatial relations, personal appearance, cultural characteristics
name 4 aspects of a professional relationship
- time is finite 2. advice giving not on the agenda 3. objectivity 4. dual relationships harm. e. no personal contacts
name 2 other professional relationship considerations
- no time flexibility (limited no of sessions) 2. legal, confidentiality, boundaries exist
what ate the 3 V’s + B in non-verbal skills?
Visuals , Vocal, Verbal tracking, Body language
what is meant by visuals in non-verbal skills!?
maintain good eye contact and notice theirs
what is meant by vocal in non-verbal skills?
tone, volume, rate of your voice and how they’re reacting to that
what is meant by verbal tracking in non-verbal skills?
stay with clients topic, reflect the main theme etc
what is meant by body language in non-verbal skills!?
appropriate physical proximity to client, relaxed open posture, occasional head nodding/smiling/hand gestures. notice how their body Lang effects yours
what are 3 helpful verbal skills?
- use language that is understandable 2. reflection and clarification of clients statements 3. summarise
what are 3 more helpful verbal skills?
- respond to primary msg 5. use verbal reinforces 6. use humour occasionally to reduce tension
why are closed questions helpful?
- to clarify/obtain specific info 2. increase responsivity
why might closed questions be unhelpful
- client might feel interrogated - not build rapport 2. decrease validity of response
what is paraphrasing?
feeding back the essence of what was said in your own words + important main words of the client
name 2 reasons why is paraphrasing useful?
- clarifies clients comments 2. if accurate allows client to move forward quicker
why are open-ended questions useful?
encourage maximum info
what can be a bad thing about using open-ended questions?
can decrease responsivity and encourage confabulation
what is summarising?
used to encompass a longer period of conversation. select key concepts of topic discussed and restate them as accurately as possible
in open-ended questions WHAT often leads to:
facts
in open-ended questions how often leads to
discussion around process/sequence or feelings
in open-ended questions WHY usually leads to:
discussion of reasons
