Week 2

Question 1

Glitch?

Answer 1

A sudden, usually temporary malfunction or fault of equipment.

Question 2

RBC Glitch?

Answer 2

All data lost and unavailable to bank & clients

Question 3

RBC Cause?

Answer 3

Employee entered wrong data & poor testing of new code

Question 4

RBC Impact?

Answer 4

72K clients trouble with deposits

2.5 clients unable to transfer funds, check balances, receive paychecks

Question 5

Quality?

Answer 5

Is the degree to which a set of inherent characteristics fulfills requirements

Question 6

Quality is what ISO?

Answer 6

ISO 9000:2015

Question 7

Quality Management?

Answer 7

Includes activities that determine quality

- policy, objectives, responsibilities, and implementation

Question 8

Two aspects of Quality Management?

Answer 8

QA and QC

Question 9

Quality Assurance?

Answer 9

Focused on providing confidence that quality requirements will be fulfilled

Question 10

What does QA provide confidence to?

Answer 10

Internally (Management)

Externally (Clients, govt)

Question 11

Quality Control?

Answer 11

Identification, management, and resolution of defects

Question 12

Inspection of Quality Management?

Answer 12

The process of measuring, examining, and testing to gauge SW characteristics and compare with the requirements to determine conformity

Question 13

Quality Assurance includes all of the activities relates to?

Answer 13

Satisfying the relevant quality standards for the project

Question 14

Goal of Quality Assurance?

Answer 14

Continued quality improvement

Question 15

Outputs of Quality Control?

Answer 15

Acceptance Decisions
Re-work Decisions
Process Adjustments

Question 16

Acceptance Decisions?

Answer 16

The code is validated and done

Question 17

Re-work Decisions?

Answer 17

There is a defect to be corrected before re-testing

Question 18

Process Adjustments?

Answer 18

Are made to correct or prevent further quality problems based on defects

Question 19

Why don’t companies prioritize quality?

Answer 19

To save money

Question 20

Quality Triangle components?

Answer 20

Scope, Time, Cost

Question 21

Why Time?

Answer 21

Time to market - dev, marketing, sales, promo, & users

Question 22

What Costs?

Answer 22

1. Dev and supporting systems overhead: salary, building, computers, etc.
2. Product materials, marketing and sales costs

Question 23

What Scope?

Answer 23

Features

Question 24

Four Dimensions of Software Quality?

Answer 24

Specification
Design
Conformance
Development

Question 25

Specification Quality?

Answer 25

How well are the specifications defined for the product or service being provided?

Question 26

A Specification of high Quality if it is?

Answer 26

Complete Correct Unambiguous

Question 27

Complete?

Answer 27

It leaves out no details. | Developers do not have to guess what was meant

Question 28

Correct?

Answer 28

It defines the right problem and places it in the right context

Question 29

Unambiguous?

Answer 29

Everyone understands the same meaning from the specification

Question 30

6 types of Specification Quality?

Answer 30

1. Functional 2. Capacity 3. Intended Use 4. Reliability 5. Safety 6. Security

Question 31

Design Quality?

Answer 31

How well is the product designed in terms of, fault tolerance, coupling, cohesion,

Question 32

Fault tolerance?

Answer 32

Enables a system to continue operating properly in the event of the failure of some of its components

Question 33

Coupling?

Answer 33

Measure of how closely connected two routines or modules are

Question 34

Cohesion?

Answer 34

The degree to which the elements inside a module belong together

Question 35

Conformance Quality?

Answer 35

How well is the testing done?

Question 36

Tools to Examine Quality?

Answer 36

Cause & Effect, Ishikawa, or Fishbone diagram