Week 2: Professionalism and Interprofessional Practice, Introduction to Clinical Communication Flashcards
(29 cards)
What is a profession? Key attributes?
Knowledge
skills
Autonomy and self regulation
competency
integrity & altruism
Code of ethics
What is needed as a roadmap for professionalism?
External accreditation
Regulation
National registration
In the eyes of the law, animals are what type of property?
Something you own: “duty of care”
A member of the family: “informed consent”
What does animal ethics refer to?
the moral issues surrounding the use of animals
What. is vet ethics concerned with?
how veterinarians make decisions in the delivery of veterinary care
What are the 4 branches of ethics?
- Descriptive
(views of members of the profession) - Official
(Codes of Conduct) - Administrative
(standards articulated/ enforced by the government) - Normative
(approaches to solving problems)
What is the framework of reflective Practice? (RP)
What?
- Describe the problem or concern
So what?
- Making sense of the problem/concern
Now what?
- Developing an action plan
What are the challenges to IPP? (Interprofessional practice)
Hierarchy
Communication
Lack of understanding of roles
What is IPE?
Interprofessional education.
Teamwork and views of different professions are valid.
- Understanding roles and responsibilities 2. Values and ethics for IPP
- Conflict resolution
- IP communication
- Collaboration and teamwork
What is relationship-centred care in veterinary practice?
A communication approach where the vet and client collaborate, sharing decision-making and jointly setting the agenda to provide optimal care for the animal.
What are clients’ top expectations from vets according to Meehan (2008)?
1) Rapport and empathy,
2) Pet-centered care
3) Clear communication.
What communication approach is associated with reduced complaints and improved patient outcomes in human medicine?
Enhanced communication skills – linked to satisfaction, adherence, and fewer malpractice claims.
What is the difference between paternalistic and relationship-centred communication?
Paternalistic = clinician controls consult; Relationship-centred = mutual agenda, shared understanding, collaboration.
What are the “8 Core Communication Skills” of effective veterinary practitioners (Shaw, 2006)?
1) Introductions & agenda,
2) Non-verbal awareness,
3) Open/closed enquiry,
4) Pausing,
5) Reflective listening,
6) Empathy,
7) Chunk & check,
8) Sign-posting.
What is the Calgary-Cambridge Guide used for?
Structuring veterinary consultations, including stages: initiating, gathering info, examination, planning, and closing.
What does “chunk and check” mean in explanations?
Breaking info into small parts, checking for understanding before moving on.
Why is open-ended questioning preferred initially in consultations?
Encourages the client to tell the full story, reveals concerns, and increases participation and satisfaction.
What is an example of a closed-ended question?
Did she vomit this morning?
How does reflective listening build trust?
It shows the client they’ve been heard and encourages clarification or elaboration.
What are the three types of reflective listening?
Echoing, paraphrasing, summarising.
How can empathy be demonstrated in consultations?
Accurately perceiving the client’s feelings and responding with appropriate verbal and non-verbal cues.
What’s an example of an empathic statement?
I can see how hard this has been for you.
What does non-verbal communication include?
Body language, facial expressions, tone, gestures, and paralanguage (tone, volume, pace).
What is the “funnel technique” in veterinary communication?
Starting with open-ended questions, then narrowing down with specific closed-ended questions.
