week 2: therapeutic relationships Flashcards
(21 cards)
what is intERpersonal communication?
1-1 interaction between patient and nurse
what percent of our communication is comprised of the use of spoken or written words?
7%
what percent of our communication is comprised of body movements, face, arms, etc?
55%
what are the 5 different functions of non-verbal communication?
- contradicting
- emphasizing
- regulating
- complementing
- substituting
what is paralanguage?
a component of communication that may change the meaning or convey emotion
-it’s not about what you say, but how you say it
true or false: emotions do not change pupil size and frequency of blinking?
false, they do
what are examples of intimate personal space and what is its distance range?
-performing a physical assessment
- bathing a patient
- changing a patient’s dressing
- 0-45cm
what are examples of personal-personal space and what is its distance range?
- taking a health history
- health teaching at bedside
- 45cm-1m
what are examples of social personal space and what is its distance range?
- participating in patient rounds
- sitting in a client family meeting
- 1m-4m
what does it mean to attend behaviour?
to pay close attention to behaviour; posture, eye contact, and facial expression
true or false: ineffective attending skills decrease the likelihood of developing helping relationship?
true!
what does it mean to be listening?
- “being with” another
- to understand and correctly interpret message
- to enjoy, to learn, to evaluate, to empathize
what does it mean to be hearing?
- “being there”
- ears pick up sound waves and transmits them to the brain
what is active listening?
a dynamic interactive process where the nurse hears the message, decodes it, and provides feedback to the patient based off the nurses understanding of the message
what characteristics are essential to listening?
- empathy
- silence
- attention to verbal and non-verbal
- ability to be non-judgmental and accepting
- conscious commitment
what may happen when the nurse doesn’t listen?
the patient may:
- talk loudly
- talk faster
- move closer
- change the subject
- give up
what are external barriers to active listening?
it comes from outside the people in conversation
- tv
- radio
- lack of privacy
- interruptions
what are internal barriers to active listening?
comes from within the individual
- judgements
- emotions and feelings
- insecurity
- distracted/preoccupied
what is the SURETY method?
Sit at an angle to the patient
Uncross your arms and legs
Relax
Eye contact
Touch
Your intuition
what is negative listening?
not hearing what is really being said
- false reassurances
- giving advice
- using value judgments
what are the 5 listening responses
- clarification
- restatement
- paraphrasing
- reflection
- summarization
