Week 4 Exam

Question 1

broad overall plans used to develop and design a process or a way of completing work or doing a task

Answer 1

process designs

Question 2

pathway the work follows from the beginning to the end
(pre-analytical ,analytical, and post analytical phases)

Answer 2

workflow

Question 3

six sigma and PDSA (plan, do, study, act)

Answer 3

process management

Question 4

is the hiring, training, scheduling, and retraining of the employee who will be doing the work or task

Answer 4

staffing

Question 5

• identify what tests you are needing to work on
  -understand what is needed to perform the test
• apply all the needs to complete the test
  these are all ways to……..

Answer 5

how to make a process design successful

Question 6

what are the 8 global factors?

Answer 6

1. size and setting of the lab
2. design of the lab
3. equipment
4. test method
5. regulations
6. staffing
7. when and how the work will be recieved
8. test priority

Question 7

which phase is defined as the hardest to control, acceptable vs unacceptable samples.

Answer 7

pre-analytical

Question 8

which phase is defined as sample is acceptable and will be submitted for testing in the area of molecular it requires from the requisition

Answer 8

analytical

Question 9

which phase is defined by “sample is completed test?” interpreting, recording, and reporting occur during this step

Answer 9

post-analytical

Question 10

what staffing steps can be defined as “critical”?

Answer 10

hiring, training, retaining

Question 11

which staffing step can be defined as “important”?

Answer 11

scheduling

Question 12

this is a written document that lists the prospective employees education, qualifications, and work experience

Answer 12

application

Question 13

this is the oral process used to confirm the information in the application and fill in any gaps.

Answer 13

interview process

Question 14

this type of scheduling takes teamwork but the rewards for letting team members have some control over their schedule is well worth the effort

Answer 14

self scheduling

Question 15

productivity and efficiency drops, less revenue, need to reduce salary dollars, work less hours

Answer 15

testing volume drops

Question 16

productivity and efficiency increases, more revenue, adjust staffing (OT may be permitted)

Answer 16

testing volume increases

Question 17

what is defined as something arranged in a definite pattern of organization?

Answer 17

structure

Question 18

what are made of individuals who share a common purpose and perform tasks in service of that purpose

Answer 18

systems

Question 19

who introduced the concept of bureaucracy or rational-legal system?

Answer 19

Max Weber

Question 20

who introduced the discipline of scientific management as a means to organize work?

Answer 20

Frederick taylor

Question 21

who introduced specialization and piecework

Answer 21

Frederick Taylor

Question 22

who introduced a “well-oiled machine”?

Answer 22

Max Weber

Question 23

this structure may be appropriate in an environment of slow change and relative stability

Answer 23

mechanistic structure

Question 24

this structure is preferred in an environment of high change

Answer 24

organic structure

Question 25

the system has external interactions evaluating the needs of the organization ex: "clinical laboratory"

Answer 25

open system

Question 26

these systems are less considerate of external forces, internally focused, and use mechanistic top-down authority and reliance on policy and procedures is typical

Answer 26

closed systems

Question 27

sample processing, reagent preparation, and nucleic acid separation occur in which area?

Answer 27

pre-amplification

Question 28

performance and analysis of target amplification reactions occur in which area?

Answer 28

post amplification

Question 29

this air pressure means the amount of air supply is greater than the exhaust, it keeps contaminants from entering the room

Answer 29

postive pressure

Question 30

this air pressure causes air to be removed at a higher rate. this presents air from migrating from the lab into adjacent areas.

Answer 30

negative pressure

Question 31

what air pressure should reagent prep have?

Answer 31

positive

Question 32

what air pressure should sample prep room have?

Answer 32

positive

Question 33

what air pressure should post amp room have?

Answer 33

negative

Question 34

this is an evaluation and documentation of the tasks, conditions, requirements and authority arrangements of a working situation

Answer 34

job analysis

Question 35

this is defined as a written document describing the tasks, expectations, reporting relationships, and other information relative to the employment of an individual

Answer 35

job/work description

Question 36

what are the 6 factors considered in job analysis

Answer 36

1. working conditions 2. task analysis 3. technology 4. scope of labor 5. legal issues 5. interaction with co-workers

Question 37

these include the physical environment in which the employee performs work

Answer 37

working conditions

Question 38

actual tasks being performed

Answer 38

task analysis

Question 39

instrumentation or equipment

Answer 39

technology

Question 40

knowledge, skills, and abilities

Answer 40

scope of labor

Question 41

required for legal obligations to be licensed or special training

Answer 41

legal issues

Question 42

time spent with co-workers is evaluated

Answer 42

interactions with co-workers

Question 43

this should be very specific for the duties of the position

Answer 43

job title and classification

Question 44

job payment

Answer 44

exempt status

Question 45

indicate a minimum specific level of range of education needed. indication of preferred or required years of experience

Answer 45

education/experience

Question 46

this should spell out exactly how specific the skills required for the job

Answer 46

knowledge

Question 47

list the duty responsibilities and the tasks that will be performed for a normal day. this area in the description helps when performing the evaluation for job appraisal

Answer 47

duties

Question 48

describe and indicate with whom the employee will have interaction with daily or periodically

Answer 48

interactions

Question 49

indicate possible exposures

Answer 49

safety

Question 50

line of authority the employee will follow

Answer 50

reporting lines

Question 51

the description should be reviewd and signed by the approval executives or management

Answer 51

approvals

Question 52

help make the job position sound more enticing

Answer 52

incentives

Question 53

interviews were you sit with a group of individuals and answer detail questions about yourself or the qualities you have

Answer 53

peer interviews

Question 54

where the trainer can correct as a task is being performed instead of waiting to the end of training

Answer 54

direct observation

Question 55

a facilitiy can legally fire an employee if they cannot perform the required tasks in this period

Answer 55

probationary period

Question 56

is an ongoing two way process for communication about the employees job performance and helping them achieve excellence in their position and job satisfaction

Answer 56

performance development

Question 57

employees need to continue to grow in their position so either giving them a goal to work toward or have them can come up with a self goal. this goal must be manageable to accomplish and be abled to be measured on proficiencty

Answer 57

goal setting

Question 58

given as constructive criticism. it must be stated in a professional manner. feedback can be either demonstrated from employee back to supervisor after evaluation or supervisor to employee

Answer 58

feedback

Question 59

this information for the employee is to help them to understand how to be more successful or correct errors that were found.

Answer 59

guidance

Question 60

goals, feedback, and guidance all contribute to this

Answer 60

motivation

Question 61

this should reflect the employees current job description and how the employee does within that description. it should be as honest and accurate as possible

Answer 61

evaluation

Question 62

opportunity for employees and managers to plan for an individuals development with an eye toward the departments future needs

Answer 62

developmental planning

Question 63

what are the factors that influence the design and structure of the organization?

Answer 63

-organizational goals and strategic direction -technological capabilities - size - environment - leadership style

Question 64

which organization may report to more than one boss?

Answer 64

matrix organizations

Question 65

which structure is self managed and responsible for outcomes?

Answer 65

process-based structure

Question 66

technology is the #1 change in this century

Answer 66

21st

Question 67

what must a large and small lab contain to be successful?

Answer 67

- be cost effective - within the organization needs and budgets - customer service -produce quality results

Question 68

internal QCs valid or not machine operational thermocycler running correctly these errors can be found in which phase?

Answer 68

analytical

Question 69

the test is complete, clerical errors can be a problem if entered manually, and turn around time are critical during what phase?

Answer 69

post analytical

Question 70

how many people should you interview for a job?

Answer 70

at least 2 or more

Question 71

what personnel help eliminate OT?

Answer 71

PRN and part time

Question 72

what is your standard unit measure?

Answer 72

0.25

Question 73

total work hours earned/ total hours worked in two weeks =...

Answer 73

how many FTE's you need

Question 74

what is an ideal productivity index?

Answer 74

greater than 100%

Question 75

how to calculate productivity?

Answer 75

(earned)/(actual)x100

Question 76

because each amplicon is a target to be replicated, contamination has the potential of leading to.......

Answer 76

a false positive

Question 77

what can be used to keep areas free of contaminants where you dont have varying air pressure?

Answer 77

UV radiation dedicated lab coats gloves available in all areas non absorbent floors

Question 78

this forbids discrimination against anyone on the basis of age, race, color, religion

Answer 78

Title VII