Week 4 - Listening and Effective Meetings Flashcards
1
Q
What is listening?
A
Listening is a five-stage process of receiving, understanding, remembering, evaluating and responding to a message
2
Q
What is the process of listening?
A
- Receiving the verbal and nonverbal messages
- Understanding the speakers’ thoughts and emotions
- Remembering and retaining the message
- Evaluating or judging the message
- Responding or reacting to the message
3
Q
What is active listening?
A
- Active listening in a professional or personal situation focusses on listening to the point of view of the other person.
- In other words, the listener has the ability to see the situation from multiple points of view
4
Q
Agenda
A
List of things that you want to do
5
Q
What does AOB stand for?
A
Any other business
6
Q
What is a chair (person) in a meeting?
A
Person who runs the meeting
7
Q
Quorum
A
How many people do you need to run a meeting
8
Q
Minutes
A
Notes of the meeting
9
Q
Formal Meetings examples
A
- AGM/EGMS
- Government
- Quite procedural
10
Q
Semi Formal Meetings examples
A
- Board meeting
11
Q
Informal Meetings
A
- Team Meeting
- Walk and Talk
- Weekly Catchup
12
Q
Formal virtual meetings
A
- Controlling the discussion threads
- Synchronous virtual meetings
13
Q
Informal virtual meetings
A
- Teleconferencing
- Shared digital workspaces
- Audio conferencing
- Web conferencing
- Video conferencing
14
Q
Communication barriers to virtual meetings
A
- Attitudes to meetings
- Personality types
- Groupthink
15
Q
Factors to consider in virtual meetings
A
- Stick to the schedule
- Ensure video-conferencing equipment is working properly
- Position cameras in advance
