Week 4 (Performance management)

Question 1

the process through which mangers ensure that employees activities and outputs contribute to the organizations goals
what is this ?

Answer 1

performance management

Question 2

is performance management more than just doing performance reviews ?

Answer 2

yes

Question 3

is about sending the right messages to people
what is this ?

Answer 3

performance management

Question 4

method of performance measurement that requires mangers to rank employees in their group from the highest performer to the poorest performer
what is this ?

Answer 4

simple ranking

Question 5

method of performance measurement that assigns a certain percentage of employees to each category in a set of categories
what is this ?

Answer 5

forced distribution method

Question 6

method of performance measurement that compares each employee with each other employee to establish rankings
what is this ?

Answer 6

paired comparison method

Question 7

method of performance measurement that lists traits and provides a rating scale for each trait the employer uses the scale to indicate the extent to which an employee displays each trait
what is this ?

Answer 7

graphic rating scale

Question 8

method of performance measurement that uses several statements describing each trait to produce a final score for the trait
what is this ?

Answer 8

mixed standard scales

Question 9

method of performance measurement based on managers records of specific examples of the employee acting in ways that are either effective or ineffective
what is this ?

Answer 9

critical incident method

Question 10

method of performance measurement that rates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance
what is this ?

Answer 10

behaviorally anchored rating scale (BARS)

Question 11

a variation of a bars which uses all behaviors necessary for effective performance to rate performance at a task
what is this ?

Answer 11

behavioral observation scale (BOS)

Question 12

a plan for managing the behavior of employees through system of feedback and reinforcement
what is this ?

Answer 12

organizational behavior modification (OBM)

Question 13

a system in which people at each level of the organization set goals in a process that flows from top to bottom, so employees at all levels are contribution to the organizations overall goals; these goals become the standards for evaluation each employees performance
what is this ?

Answer 13

management by objectives (MBO)

Question 14

performance measurement that combines information from the employees mangers, peers, subordinates, self, and customers
what is this ?

Answer 14

360 degree performance appraisal

Question 15

meeting at which managers discuss employee performance ratings and provide evidence supporting their rating with the goal of eliminating the influence of rating errors
what is this ?

Answer 15

calibration meeting

Question 16

• they are each persons roadmap for success in the given fiscal year, and are the basis for update discussions to review progress
• they provide a clear line of sight and linkage between what each individual does in his/her job the organizations overall business objectives
• be helping prioritize work, they guide decision making throughout the year
• considered at the team level, they help ensure the team is functioning efficiently, working together effectively, and focused on critical objectives
  what is this ?

Answer 16

accountabilities

Question 17

• strengths, relative weaknesses, and development needs and objectives
• career interests and work related areas for which the employee is passionate
• career goals, both short term and longer term
• discussion of potential career planning options
• discussion potential next roles
  what is this ?

Answer 17

developmental review

Question 18

requires management to evaluate all employees within the same time period, such as quarterly, semiannually or annually
what is this ?

Answer 18

common review period